迷你吧、客房內保險箱、書桌、隔音

大使 c 飯店的評分

4 out of 5
大使 c 飯店
Via Luigi Alamanni 3, Florence, FI

評論

8.4

非常好

10 分,有夠讚;1005 則評論中有 479 則" "
8 分,不錯哦;1005 則評論中有 340 則" "
6 分,一般般;1005 則評論中有 97 則" "
4 分,不太好;1005 則評論中有 47 則" "
2 分,很糟糕;1005 則評論中有 42 則" "

8.6/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

YONGZHE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed one night for vacation. Very convenient location - next to the maiin train station. Breakfast was good. Hotel is a bit old carpet on public places could be renewed.
於 2023 年 12 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Dear Customer,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval.The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you, again, on your next trip to Florence, we wish you a happy day!Daniele Bardelli - Resident manager

10/10 有夠讚

B Pik Lam

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 5 晚
db 於 2023年7月4日回覆
Dear Customer,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval.The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you again on your next trip to Florence, we wish you a happy day.Daniele Bardelli - Resident manager

10/10 有夠讚

Hsinhui

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
還會再回來喔
太棒了,就在車站旁邊而已,到所有的地方要吃飯都很方便
於 2023 年 4 月住了 4 晚
db 於 2023年4月11日回覆
亲爱的顾客、我们很高兴能让您在佛罗伦萨度过愉快的时光,感谢您对我们的服务给予积极评价,同时我们也非常感谢您为我们提供的宝贵建议,这将有助于我们完善您不喜欢的某些方面。希望今后能再次欢迎您的到来,我们向您致以诚挚的问候,祝您有一个美好的一天。Daniele Bardelli - 居民经理

2/10 很糟糕

KwanSiu

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Hot water needs TIME to start up the Heater in the room are not working at all , plus the staff are not trying to solve any questions just pretend to be busy. Very Terrible Experience.
於 2019 年 12 月住了 2 晚
db 於 2020年1月9日回覆
Dear Customer, we are very sorry that we have not been able to meet your needs, normally our standard is much higher than the one you have described. After a check, we saw that the heating was working perfectly in the room, while that of the bathrooms was closed because the customers complained about the too hot. The water is always hot, but it can happen that if all 255 rooms consume it at the same time, it takes some time to get it at the right temperature. Just wait a few minutes and everything goes smoothly. Our staff always receives many compliments for their availability and courtesy, but it depends on the tone in which the customer is addressed. Sincerely Daniele Bardelli - Resident manager

10/10 有夠讚

CHONG

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好
位置優越,酒店舒適,早晨超好,下次會再來
於 2019 年 11 月住了 2 晚
db 於 2019年12月13日回覆
亲爱的顾客, 非常感谢您的评论,我们很高兴所有服务都得到您的充分认可,我们的工作人员使您的逗留愉快。 等待您再次接待您下次访问佛罗伦萨时,我们向您致以最诚挚的问候,并祝您晚安。 Daniele Bardelli- Resident manager

8/10 不錯哦

真實旅客

於 2019 年 10 月住了 3 晚
db 於 2019年11月7日回覆
Dear Customer thank you for choosing our Hotel and we are happy that our services have made your stay pleasant. We hope to welcome you again in the future. Yours sincerely.

8/10 不錯哦

CHUN KIT

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location and custom service
於 2019 年 10 月住了 3 晚
db 於 2019年11月5日回覆
Dear Customer, we thank you for choosing our Hotel and for having reviewed your experience. We are really pleased that our services have lived up to your expectations. We hope to welcome you again for the next holiday in Florence. Yours sincerely. Daniele Bardelli - Resident Manager

8/10 不錯哦

keh-jian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
db 於 2019年10月9日回覆
Dear Guest, we thank you for your kind preference and we hope to welcome you again at the Ambasciatori Hotel. Best regards

8/10 不錯哦

PO TSIN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
db 於 2019年8月27日回覆
Thank you very much for your kind preference. Best regards

8/10 不錯哦

Li-Mei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
Nice and next to the train station
於 2019 年 8 月住了 1 晚
db 於 2019年8月23日回覆
Dear Customer , we are pleased that your stay with us was satisfactory and we hope to welcome you again in the future. Thanks for your review. With best regards Daniele Bardelli - Resident manager

8/10 不錯哦

PEIJIAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
db 於 2019年8月20日回覆
Dear Customer, thank you very much for your kind preference. Sincerely yours. Daniele Bardelli - Resident Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
早餐豐盛,火車站側門邊就是飯店了,接待人員非常和藹可親
於 2019 年 7 月住了 2 晚

10/10 有夠讚

jing

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
满意
非常好的住宿体验,就在火车站对面,离主要景点也很近,楼下还有一家网红牛排馆,天天有人排队!
於 2019 年 7 月住了 2 晚

8/10 不錯哦

Amy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店就在火车站对面,步行到各个景点都很方便。房间很干净,工作人员nice,性价比高
於 2019 年 6 月住了 3 晚

10/10 有夠讚

Waiho

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦!
很好,服務很周到、住宿也很棒,再次回到意大利也會再選這一間酒店。
於 2019 年 6 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Extremely close to station. Walkable distance to a lot of attractions. Clean and tidy room. Nice staff as well .
於 2019 年 6 月住了 2 晚
db 於 2019年6月17日回覆
Dear Customer, We thank you for choosing the Ambassadors Hotel and we are happy that all our services have lived up to your expectations and that the location is convenient for your travels. In the hope of being able to welcome you again, we send you our cordial greetings. Daniele Bardelli - Resident manager

8/10 不錯哦

CHIA WEN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
db 於 2019年6月13日回覆
Dear Customer, We thank you for your choice and for your positive vote. Sincerely Daniele Bardelli - Resident manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
地點很優越,出火車站後只需一分鐘內到油店,對長途跋涉兼拖著喼或是需乘搭早班車的旅人真是一大方便,直得一讚。早餐豐富和新鮮,食物不停供應,沒有一刻是缺少的。但未中不足是升降機載客量十分小,每次只可載3大人3個喼已滿,要預備時間等候。
於 2019 年 5 月住了 2 晚

10/10 有夠讚

Lai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 3 晚
db 於 2019年6月13日回覆
Dear Customer, We thank you for your preference and for your positive vote. We hope to have you again as our customer. Sincerely Daniele Bardelli - Resident manager

8/10 不錯哦

Yen Shih

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
早餐非常棒,就在車站前,搭車非常方便
於 2019 年 3 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 1 月住了 1 晚

8/10 不錯哦

SW,Hk

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
地點十分方便,鄰近火車站,步行不到五分鍾即可抵達,員工友善,房間整潔,早餐選擇多,步行至周邊境點亦十分方便,值得推介
於 2019 年 1 月住了 1 晚
db 於 2019年2月22日回覆
お客様各位 私たちはあなたが快適な滞在を過ごすことができるようになり、将来的に繰り返すことができることを誇りにしてあなたのレビューに感謝します。 当社のサービスの質を強調していただきありがとうございます だから私たちはフィレンツェへのあなたの次の訪問を待っています。 よろしくお願いします。 Daniele Bardelli - レジデントマネージャー

10/10 有夠讚

Chaochun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便之飯店
離車站相當近,適合搭火車旅行之旅客,酒店離各大景點走路皆15分鐘內可到,下回來還是會考慮入住
於 2018 年 12 月住了 2 晚
db 於 2019年1月19日回覆
善良的客户, 感谢您选择我们的酒店,我们很高兴您的服务符合您的喜好。 我们希望再次欢迎您,祝您今天愉快。 最好的问候。 Daniele Bardelli - Resident Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location & comfy
Great experience for slow season price in winter (perhaps also because I was given a spacious room with street view facing the SMN train station). It's a better choice than c-club hotel.
於 2018 年 11 月住了 3 晚

10/10 有夠讚

ShuMei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

10/10 有夠讚

Ka Ho

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便的酒店
就在火車站旁邊,極方便,離聖母百花大教堂只是大約十五分鐘步程。酒店知道我們是蜜月之旅,特別送了一份小禮物給我們,十分驚喜!只是隔音有點差,可以聽到鄰房的高談闊論。不過整體都好好
於 2018 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

不喜歡:整潔度
Good Location, Close to Train Station
The location is good, which is very close to the train station. But the room is a little bit old
於 2018 年 5 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
價錢不貴,地點方便,環境舒適
近火車站,方便,員工服務良好,早餐非常豐富,酒店環境不錯,房間夠大,浴室去水不良,要找人維修,職員也能立即跟進
於 2018 年 9 月住了 1 晚

8/10 不錯哦

Kang-Wei,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
滿意
不錯
於 2018 年 9 月住了 7 晚

8/10 不錯哦

Mandana

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Joseph

喜歡:整潔度、員工素質和住宿環境和硬體
Very well located hotel. Easy walking to everything. Super convenient to train station. Felt safe with high pedestrian volume and police station across street. Staff very friendly— super nice. Only negative is that room needs more storage for clothes.
於 2024 年 4 月住了 6 晚
Daniele Bardelli - Resident manager 於 2024年5月1日回覆
Dear Joseph,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are glad that our strategic location, the kindness of our staff and the quality of our services, made your stay pleasant and therefore we hope to welcome you, again, for your next visit to Florence. We take this opportunity to extend to you our warmest regards.Daniele Bardelli - Resident manager

10/10 有夠讚

Jaime

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
The bes was very comfortable. The breakfast had a lot of choices. Great location.
於 2024 年 4 月住了 3 晚
Daniele Bardelli - Resident manager 於 2024年4月29日回覆
Dear customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Daniele Bardelli - Resident manager

6/10 一般般

Winston

喜歡:整潔度
不喜歡:員工素質
The area is convenient it's right beside the train station. The rooms have terrible sound proofing. You can hear other guests flush their toilet and sometimes you can hear them speaking. The staff seemed indifferent and
於 2024 年 4 月住了 3 晚
Daniele Bardelli - Resident manager 於 2024年4月28日回覆
Dear customer,We are very happy that we were able to make your stay in Florence a pleasant one and thank you for commenting positively on our services. We are also very grateful to you for providing us with your valuable reports and suggestions, which will help us to refine some aspects that you have less appreciated. Hoping to welcome you again , we send you our sincere greetings and wish you a good day.Daniele Bardelli - Resident manager

10/10 有夠讚

Caesare

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Located across the train station and next to a great steakhouse. Perfect for my one day in town.
於 2024 年 4 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年4月22日回覆
Dear customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Daniele Bardelli - Resident manager

6/10 一般般

Carlos

情侶出遊
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
El hotel está muy bien ubicado frente a la terminal de trenes de Florencia, no obstante la ciudad no permite aire acondicionado el hotel no enciende los aires acondicionados impuesto por la ciudad al menos eso nos dijeron, las habitaciones tiene mucho polvo, nos tuvimos que cambiar de habitación. Pero en general recomendado salvo esas mejoras.
於 2024 年 4 月住了 2 晚
Daniele Bardelli - Resident manager 於 2024年4月16日回覆
Estimado Carlos,Estamos muy contentos de haber podido hacer que su estancia en Florencia fuera agradable y le agradecemos sus comentarios positivos sobre nuestros servicios. También le estamos muy agradecidos por habernos hecho llegar sus valiosas sugerencias, que nos ayudarán a mejorar algunos de los aspectos que no le han gustado. A la espera de volver a darle la bienvenida, le enviamos un sincero saludo y le deseamos un buen día.Daniele Bardelli - resident manager

8/10 不錯哦

Ana

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
You can walk all around the main areas, no need any taxis
於 2024 年 4 月住了 4 晚
Daniele Bardelli - Resident manager 於 2024年4月11日回覆
Dear customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are pleased that our strategic location, the kindness of our staff and the quality of our services made your stay a pleasant one and we hope to welcome you, once again, on your next visit to Florence. We take this opportunity to send you our warmest greetings.Daniele Bardelli - Resident manager

4/10 不太好

ALFONSO,ZAPOPAN

不喜歡:員工素質和住宿環境和硬體
Bonito Hotel remodelado, peeeero, apestaba la habitación a cigarro pero muy fuerte, no funcionaba el A/C, estaba demasiado caliente, y sumamente ruidosa, absolutamente todo lo q pasa a unos paso en calle se escucha perfecto en el cuarto, no hay aislante de ruido, es un problema descansar así, de lo bueno, el desayuno, si llegan a éste hotel q no les den cuarto q dé a la calle
於 2024 年 4 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年4月9日回覆
Prezado Alfonso,Sentimos muito por não termos conseguido atender às suas expectativas, mas teríamos ficado muito satisfeitos em receber esses relatos durante sua estada, para que pudéssemos fazer todo o possível para remediar nossos erros e fazer com que você passasse dias mais agradáveis em Florença. Também colocamos uma carta de boas-vindas em seu quarto para que entre em contato conosco em caso de necessidade e sempre tentamos fazer o melhor possível, mas nem sempre conseguimos, por isso nossos gerentes estão sempre disponíveis para ouvir as solicitações dos hóspedes.Só podemos pedir desculpas e esperamos tê-lo conosco novamente no futuro para compensá-lo e mostrar-lhe nosso profissionalismo.Com os melhores cumprimentos.Daniele Bardelli - Resident manager

8/10 不錯哦

Ghela Lingao

於 2024 年 4 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年4月28日回覆
Dear customer,We are very happy that we were able to make your stay in Florence a pleasant one and thank you for commenting positively on our services. We are also very grateful to you for providing us with your valuable reports and suggestions, which will help us to refine some aspects that you have less appreciated. Hoping to welcome you again , we send you our sincere greetings and wish you a good day.Daniele Bardelli - Resident manager

10/10 有夠讚

Carlos

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Su ubicación porque está a un minuto de la estación de trenes. El personal es muy amable y atenta.
於 2024 年 3 月住了 3 晚
Daniele Bardelli - Resident manager 於 2024年4月4日回覆
Estimado Carlos,Le estamos muy agradecidos por haber elegido nuestro hotel y por haber dejado una reseña positiva de su experiencia. Nos complace que nuestra ubicación estratégica, la amabilidad de nuestro personal y la calidad de nuestros servicios hayan hecho que su estancia haya sido agradable y esperamos poder darle la bienvenida, una vez más, en su próxima visita a Florencia. Aprovechamos la ocasión para enviarle un cordial saludo.Daniele Bardelli - Resident manager

6/10 一般般

Sammy

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The hotel is very well located, right in front of the train station. However it was really warm in the hallway and in the room. It's like you were given false hope of control over the thermostat. I believe that it is central heating. I turned off many times however it was still very hot in the room and we were both bleeding from out noses the next morning. The sugar left in the room already passed its expiring date.
於 2024 年 2 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年3月4日回覆
Dear Sammy,We are very happy to have been able to make your stay in Florence a pleasant one and thank you for your positive comments on our services. We are also very grateful to you for having provided us with your valuable suggestions, which will help us to improve some of the aspects you did not like. In the hope of welcoming you again, we send you our sincere greetings and wish you a good day.Daniele Bardelli - Resident manager

10/10 有夠讚

Maria Fernanda

喜歡:整潔度、員工素質和住宿環境和硬體
Me gusto
於 2024 年 2 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月29日回覆
Estimada Maria FernandaLe estamos muy agradecidos por haber elegido nuestro hotel y por haber dejado una reseña positiva de su experiencia. Nos complace que nuestra ubicación estratégica, la amabilidad de nuestro personal y la calidad de nuestros servicios hayan hecho que su estancia haya sido agradable y esperamos poder darle la bienvenida, una vez más, en su próxima visita a Florencia. Aprovechamos la ocasión para enviarle un cordial saludo.Daniele Bardelli - Director residente

10/10 有夠讚

Masaki

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
NICE
於 2024 年 1 月住了 3 晚
Daniele Bardelli - Resident manager 於 2024年2月13日回覆
Dear Customer,We are very grateful to you for choosing our hotel and leaving a positive review of your experience. We are glad that our strategic location, the kindness of our staff and the quality of our services, made your stay pleasant and therefore we hope to welcome you, again, for your next visit to Florence. We take this opportunity to extend to you our warmest regards.Daniele Bardelli - Resident manager

8/10 不錯哦

BO YOUNG

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
역이랑 가까워 너무 편하지만 번잡했음. 물은 사먹어야함. 까르푸가 바로 옆, 너무 편리함. 다음에 또 묵을 예정입니다.
於 2024 年 1 月住了 3 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
고객님께,전략적 위치와 서비스 품질 덕분에 저희 호텔에서 즐거운 시간을 보내셨고 전폭적인 지지를 보내주셨다는 소식을 접하게 되어 기쁘게 생각합니다.고객님께서 주신 평가는 저희를 자랑스럽게 생각하며, 소중한 고객을 만족시키기 위해 더욱 열심히 일할 수 있는 원동력이 됩니다. 다음번 피렌체 여행에서도 다시 만나 뵙기를 바라며 행복한 하루 되시길 바랍니다!Daniele Bardelli - Resident manager

10/10 有夠讚

YOUNGHEE

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All ok in front of Firenze station
All ok good~clean! convenient to train station, hot spots, restaurants! All staff is kind, breakfast reataurant is good good good!!!
於 2024 年 1 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Dear Customer,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval.The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you, again, on your next trip to Florence, we wish you a happy day!Daniele Bardelli - Resident manager

10/10 有夠讚

Carl

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Dear Carl,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval.The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you, again, on your next trip to Florence, we wish you a happy day!Daniele Bardelli - Resident manager

10/10 有夠讚

Rosana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Está en frente de la estación del tren y a 3 cuadras de la plaza principal!!! Perfecta ubicación , recomendable , si regreso .
於 2024 年 1 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Estimada Rosana,nos complace leer que ha disfrutado de una agradable estancia en nuestro hotel, gracias a nuestra estratégica ubicación y a la calidad de nuestros servicios, que han merecido su plena aprobación.La valoración que nos ha hecho nos enorgullece y nos anima a trabajar cada vez más para complacer a nuestros apreciados huéspedes. Esperando poder darle la bienvenida, de nuevo, en su próximo viaje a Florencia, ¡le deseamos un feliz día!Daniele Bardelli - Director residente

10/10 有夠讚

Marco

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel sempre Top!
Struttura favolosa di fronte alla stazione ferroviaria di Santa Maria Novella! Camera molto confortevole, pulita e spaziosa. Personale molto professionale e gentile! Sempre un piacere soggiornarci
於 2024 年 1 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Gentilissimo Marco,siamo lieti di leggere che ha trascorso un piacevole soggiorno nel nostro hotel, grazie alla nostra strategica posizione e alla qualità dei nostri servizi che hanno meritato la sua completa approvazione.La valutazione che ci ha dato, ci rende orgogliosi e ci stimola ad impegnarci sempre più per accontentare i nostri graditi ospiti. Nella speranza di poterla accogliere, di nuovo, per il suo prossimo viaggio a Firenze, auguriamo a lei una felice giornata!Daniele Bardelli - Resident manager

4/10 不太好

Eleonora

於 2024 年 1 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Gentile Eleonora,siamo molto dispiaciuti di non aver saputo accontentare le sue aspettative , ma ci avrebbe fatto grande piacere ricevere queste segnalazioni durante il suo soggiorno, così avremmo potuto fare tutto il possibile per rimediare ai nostri errori e farle passare dei giorni piu' piacevoli a Firenze. Noi mettiamo anche una lettera di benvenuto in camera per contattarci in caso di bisogno e cerchiamo di fare sempre del nostro meglio, ma non sempre ci riusciamo, quindi i nostri responsabili sono sempre disponibili ad ascoltare le richieste degli ospiti.Non ci resta che scusarci e sperare di poterla avere ancora da noi, in futuro, per farci perdonare e dimostrale la nostra professionalità.Distinti saluti.Daniele Bardelli - Resident manager

10/10 有夠讚

Jennifer

團體旅遊
喜歡:設施服務
於 2024 年 1 月住了 1 晚
Daniele Bardelli - Resident manager 於 2024年2月1日回覆
Dear Jennifer,we are pleased to read that you had a pleasant stay at our hotel, thanks to our strategic location and the quality of our services, which merited your full approval.The evaluation you have given us makes us proud and encourages us to work harder and harder to please our valued guests. Hoping to welcome you, again, on your next trip to Florence, we wish you a happy day!Daniele Bardelli - Resident manager