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Reviews of Best Western Fallon Inn & Suites

3 out of 5
Best Western Fallon Inn & Suites
1035 W Williams Ave, Fallon, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 937 reviews" "
Rating 8 - Good. 318 out of 937 reviews" "
Rating 6 - Okay. 85 out of 937 reviews" "
Rating 4 - Poor. 36 out of 937 reviews" "
Rating 2 - Terrible. 15 out of 937 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sandra, Cross Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Christina, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well kept. The handicap room was set up nice and they had the shower chair in the room before we arrived. We really appreciated that little act of service. Roomy and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Carley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that the rooms were clean and updated. And we requested a non smoking room and it was so nice and fresh. We will be staying here again in our travels.
Stayed 1 night in Apr 2024
Response from Kirby Operations Manager on 2024/5/10
Dear Carley, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service
Room was great, unfortunately it had a running toilet.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Stayed 1 night in Apr 2024
Response from Kirby Operations Manager on 2024/4/24
Dear Justin, Thank you for the 5 star rating. We hope to see you again if your travels ever bring you back to Fallon. Have a great day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly - clean and quiet
Stayed 1 night in Mar 2024
Response from Kirby Operations Manager on 2024/4/6
Dear David, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were clean and well kept. Front desk staff was very friendly and accommodating. Would recommend!
Stayed 1 night in Mar 2024
Response from Kirby Operations Manager on 2024/3/27
Dear Katie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Got 2 nights of minimal sleep, noise from upstairs unit and noise from outside parking lot. Other than that pretty standard accommodations, nothing too great nothing horrible…
Stayed 2 nights in Mar 2024
Response from Kirby Operations Manager on 2024/3/13
Dear Steven,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, accommodating to requests and always maintained professionalism. The breakfast had a wide variety of options and was fresh and well maintained.
Stayed 1 night in Mar 2024
Response from Kirby Operations Manager on 2024/3/12
Dear Robert,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Forrest, LAS VEGAS

Stayed 1 night in Mar 2024
Response from Kirby Operations Manager on 2024/3/27
Dear Forrest, Thank you for your 4 star review. We look forward to seeing you again if your travels ever bring you back to Fallon.

10/10 Excellent

Mike

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kirby Operations Manager on 2024/2/18
Dear Mike, Thank you for taking the time to complete the survey regarding your recent stay at the Best Western Fallon Inn & Suites. We hope you will chose to stay with us again if your travels ever bring you back this way.

6/10 Okay

George

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Parking asphalt and landscape areas had noticeable litter and cigarette butts. Do not like that every room can only be entered by an exterior entrance from the parking lot. Sidewalk to rooms dirty coffee stains.
Stayed 1 night in Jan 2024
Response from Kirby Operations Manager on 2024/2/6
Dear George, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kirby Operations Manager on 2024/2/6
Dear Gary,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michele

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and helpful
Stayed 1 night in Jan 2024
Response from Kirby Operations Manager on 2024/1/30
Dear Michele, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is difficult to find without sign being lit up. Floors are laminate and tho they are not cold even in the winter thay are noisy if on the first floor with travels staying above .
Stayed 1 night in Jan 2024
Response from Kirby Operations Manager on 2024/1/30
Dear Chad, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kirby Operations Manager on 2024/1/30
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Mercedez

Stayed 1 night in Dec 2023
Response from Kirby Operations Manager on 2023/12/22
Thank you for the 4 star review. We hope you will chose to stay with us again if your travels ever bring you back to Fallon.

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from Kirby Operations Manager on 2024/2/6
Dear Thomas, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It served the purpose
Stayed 1 night in Nov 2023

4/10 Poor

Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Completely stained sheets was disgusting.
Stayed 1 night in Oct 2023
Response from Kirby Operations Manager on 2023/10/31
Dear Andre, hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that all of our sheets are inspected before they go on the bed as well as after they are placed on the bed. We have never had this issue before and I do understand your frustration.

10/10 Excellent

Frederic

Traveled with group
Liked: Cleanliness, staff & service
Place was fine, good service and all that. Beds were too soft.
Stayed 1 night in Oct 2023
Response from Kirby Operations Manager on 2023/10/27
Dear Frederic,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new look . Reception was very helpful .shopping and restaurants quite close .
Stayed 1 night in Oct 2023
Response from Kirby Operations Manager on 2023/10/27
Dear Ray, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Motel not Hotel
All over this site and other reservation sites, this destination is touted as a hotel but it is a motel. When I drove up, I was quite distressed to find that this ‘three star hotel’ was not in fact a hotel but a motel. There room we stayed in was nice and mostly clean and the King bed was comfortable, but the cleaning carts going up and down the sidewalk outside in the morning were definitely not a welcome sound. I noticed two other establishments nearby that were actual hotels. If you look closely in the main picture, the motel is in plain view. I should have looked more closely but took the descriptive wording of the “hotel” to not be deceptive.
Stayed 1 night in Oct 2023

4/10 Poor

Melissa

Business traveler
Disliked: Amenities
I did not like that they did not clean my room the entire week that I was there. Also, I booked with them because it stated they had a workout room and pool both of which were closed the entire week.
Stayed 4 nights in Sep 2023
Response from Kirby Operations Manager on 2023/10/18
Thank you for your feedback regarding your stay at our property. Please note that our pool is seasonal. We offer housekeeping services during your stay, we just request our guests to notify us 24 hours prior to the day of service.

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service
There is no elevator at this property and it was very difficult for us to carry our suit cases up the outside stairs. We are disabled Keep this in mind when booking a room
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Laura, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A breakdown of the property: Cleanliness = 5 stars. Bed comfort = 5 stars. Upkeep = 4 stars. The bathroom faucet leaked and was plumbed backwards (the hot water was on the right and cold was on the left.). Outlett accessibility = 5 stars. There were a lot of places to plug in devices. Breakfast = 5 stars. More variety than a typic breakfast. Included biscuts and gravy and french toast. Quiet = 5 stars. We didn't hear the road or our neighbors at all. Blinky lights in the room = 4 stars. The carbon monoxide detector would blink brightly every few minutes. I suggest a sleep mask.
Stayed 1 night in Oct 2023
Response from Kirby Operations Manager on 2023/10/13
Dear Laura,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kirby Operations Manager on 2023/10/13
Dear Gang,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kirby Operations Manager on 2023/10/1
Dear Alfred,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

laura

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kirby Operations Manager on 2023/9/23
Dear Laura,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly in Fallon
I stay here a couple of times a year as I drive between my California and Utah homes ... with 2 dogs. It is a well run and very comfortable property, and very dog friendly.
Stayed 1 night in Sep 2023
Response from Kirby, Operations Manager on 2023/9/13
Hi Mary,Thank you for your feedback and loyalty to our hotel. We love hosting you every time and are looking forward to your next stay with us! Have a blessed day,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a U-Haul and there is no place to turn around- something should say that when booking property
Stayed 1 night in Sep 2023
Response from Kirby Operations Manager on 2023/9/15
Dear Julie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Cherish

Business traveler
Disliked: Cleanliness, property conditions & facilities
There were bugs in the room, and I could hear mice or something in the walls all night. Would not recommend.
Stayed 1 night in Sep 2023
Response from Kirby, Operations Manager on 2023/9/13
Hello Cherish,Thank you for your feedback regarding your stay. Please note that we are an exterior corridor property and the entire town of Fallon has been experiencing elm beetles. Our pest control company services our hotel routinely every month. We can assure you that we do not have any unwanted guests within the walls of our hotel. These matters are very serious and we have many programs in place to make sure that mice are not within walls. Thank you,

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kirby Operations Manager on 2023/9/12
Thank you so much for the great review. We hope that you will chose to stay with us again if your travels ever bring you back to Fallon.

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kirby Operations Manager on 2023/9/3
Dear Kristin,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
stuff
Stayed 1 night in Aug 2023
Response from Kirby Operations Manager on 2023/8/26
Thank you so much for taking the time to leave us a 5 star review. We hope that you will come back and stay with us if your travels ever bring you back to Fallon. Have a great day!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kirby Operations Manager on 2023/8/17
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sharmini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kirby Operations Manager on 2023/8/17
Dear Sharmini, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kirby Operations Manager on 2023/8/17
Thank you so much for leaving us a perfect rating regarding your stay here with us. Guest satisfaction is of utmost importance to us and I am very pleased to hear that we were able to make your stay the best that it could possibly be! We hope to see you again if your travels ever bring you back to Fallon. Have a great rest of your day!

10/10 Excellent

Rebecka

Stayed 1 night in Aug 2023
Response from Kirby Operations Manager on 2023/9/3
Dear Rebecka,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kirby Operations Manager on 2023/8/17
Thank you for taking the time to leave us a rating regarding your stay here with us. I hope that you will chose to stay with us again if your travels ever bring you back to Fallon. Have a great rest of your day!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kirby Operations Manager on 2023/7/20
Thank you so much for the good review. We hope to see you again if your travels ever bring you back to Fallon. Have a great rest of your day!

6/10 Okay

Gina

Traveled with group
Liked: Cleanliness, staff & service
First night had no air-conditioning pretty ruff when it is over a hundred degrees outsider
Stayed 2 nights in Jul 2023
Response from Kirby Operations Manager on 2023/8/17
Dear Gina, Thank you for taking the time to complete the survey regarding your stay with us! I am truly sorry to hear that your HVAC was not working properly your first night with us. I am happy to hear that we were able to put in a new HVAC the very next day! We hope that you will chose to stay with us again if your travels ever bring you back to Fallon. Have a great rest of your day!

10/10 Excellent

Kylee

Stayed 1 night in Jul 2023
Response from Kirby Operations Manager on 2023/7/12
Dear Kylee, Thank you so much for the kind review. Customer satisfaction is of utmost importance to us. We strive to make every guests stay the best that it can possibly be and I am pleased to see that we were able to achieve this for you. We hope that you will stay with us again if your travels ever bring you back to Fallon. Have a great day!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend
Best water pressure EVER! Loved the ample coffee for the in room coffee pot. Clean lovely bedding including 4 pillows. 4 towels. Convenient ice and vending machines. Quiet location. Helpful desk clerks. Ample parking and convenient location. The pool was along the frontage road and a bit small, but nice to have the option. The hotel was more expensive than comparable hotels during our trip, but was a very nice, comfortable stay
Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/7/8
Dear Anne, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The flooring in the room was wood grain tile and very clean. Beds were comfortable. Room was well equipped, microwave, refrig, hair dryer, and everything worked well.
Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/7/8
Dear Cahrles,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rachael

Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/8/17
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location & adjacent facilities...No complaints...Great stay!
Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/6/7
Dear Matthew, hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Stanley

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Didn’t have tables with the sofa. Lighting was poor. The shower controls were difficult to figure out. The room was very uncomfortable. It was difficult to relax.
Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/6/8
Dear Stanley, Thank you for your feedback regarding your stay with us. We truly apologize your stay did not meet your expectations. Please note we have certain rooms with sofas such as our king rooms. Our shower controls are labeled blue for cold and red for hot.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dana

Stayed 1 night in Jun 2023
Response from Kirby Operations Manager on 2023/6/7
Dear Dana, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.