"Great vacation overall, though there is room for improvement
We really enjoyed our first stay at this hotel! The food was delicious, the restaurants were wonderful, and the vast majority of the staff were friendly and welcoming. A very special thank you to Jose for his incredible responsiveness and help throughout our stay—he truly made a difference.
However, there were a few downsides worth mentioning:
Room & Facility Condition: The quality of the renovation and maintenance could be better (specifically the walls, doors, flooring, and furniture show noticeable wear and tear).
Service Consistency: While almost everyone on the team was great and understanding, there were a few exceptions among the staff whose attitude slightly dampened the mood
Persistent Vendors: The biggest annoyance was the frequent presence of vendors constantly trying to push souvenirs or excursions. It gets quite uncomfortable when you are trying to relax on the beach or simply walking to lunch and keep getting approached.
Overall, we had a fantastic time and leave with great memories, hoping the management takes these small points into account!"
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