ALH Group East Coast Australia hotels

"Great breakfast option"

"In America if a rooms are ready they let you check in early without paying extra costs."

"I experienced a concerning electrical issue in my room that I reported to staff immediately. There was a loud crackling sound coming from the outlet area, which made me worried about a potential electrical hazard or fire risk. I informed the front desk right away and was told the issue would be taken care of. However, when I returned several hours later, nothing had been addressed and the problem was still occurring. After raising the concern again with the late-night manager and explaining how serious it seemed, an electrician was finally called. In the meantime, fans were brought to the room as a temporary solution, but they weren’t helpful since the outlets themselves were not working. At one point the manager attempted to troubleshoot the outlet herself using a metal utensil, which was concerning given the situation. I actually had to stop her because it could have been dangerous. The issue was eventually fixed, but the delay in addressing what seemed like a serious electrical problem made the experience stressful and left me feeling unsafe in the room. I was very close to checking out and finding another hotel because of it. I was also disappointed with the bathroom setup, as the shower design causes the entire bathroom floor to get wet whenever it’s used. The location is great, but unfortunately the way this situation was handled really impacted my stay. I hope management takes safety concerns like this more seriously in the future and follows up appropriately."

"Good location, staff was nice"

"Loved the bell boy service "

"The location was good - near enough to Town Hall station and to the many Darling Harbour restaurants, ferries and other tourist amenities. The staff were all helpful and friendly. Check-in and check-out were a breeze. The room was well-equipped and comfortable. The view from the windows wasn't great, but that's the price you may pay for a hotel located in a big city. I woyuld definitely consider the Park Royal for any future stays in Sydney."

"Spa was weird…they did not want to help me as an older tall guy…. Very strange. My next hotel in Hoi An helped relieved my leg cramps "

"Wonderful location and hotel"

"Room was clean and everything looked new. All staff were friendly and helpful (front desk"