Find hotels near Earth Treks Climbing Center, Baltimore from NT$2,573

"Bedsheets were torn"

"Bath tub had sewage coming out drain the pool was closed prior to checking in they told me it was open they lied one of the guest stated the pool was dirty she complained because her kids stink smelled like sewage i’m pretty sure they have plumbing problems.The manager indian man very rude and unprofessional it is sad because this hotel was nice at one point. Would give 0 stars if i could."

"Room very clean, Hotel and amenities super clean, staff they are very friendly and professional. Great breakfast plenty. Parking secure and safe. Overall great hotel to stay and very convenient location easy access to the main highway’s. 👍👍👍"

"Currently under construction but the employees go out of their way to make you feel comfortable. Always might go to when in the area"

"Nice staff"

"I had a four day stay and not once was my room cleaned by housekeeping. On the second day I asked front desk to make sure that housekeeping gathered all the trash, it was all neat piles for them to collect and to change the bed. Came back that evening and nothing was done, when I asked for some sort of compensation that front desk lady god bless her heart had offered to change my sheets. It wasn't her fault so we ended up having to change our own sheets "

"The tv was on when we got there and unplugged. There was no phone to call to other rooms, so we couldn't call room service or other's we were staying with at the hotel. The faucet for the shower was coming off the wall and our toliet seat was completely broken just sitting on the toliet. A charger from the last person staying was still in the wall, so it seemed as though our room was just thrown together for us that evening "

"Breakfast was underwhelming. Cleaning staff was not pleasant at all. There was one young gentleman working the front desk at check in that was great. The older man we encounter later in our stay was unpleasant and questioned how many ppl we had staying in our room. This place is used to a certain type of ppl and is not family oriented. The entire property inside and out reeks of weed. Needs major renovations, deep cleaning, and staff overall! Will not be staying again. "

"Upon arriving, there was no one at the front desk for 10 minutes. When she arrived, I had to acknowledge her first which put me off considering no one was there. But, I let it slide. Then, I was told there were no King rooms available which I had booked (I was there at 3pm). I could sense they were running behind, which in this day I understand to an extent. We did get our room which was clean and ready, but there were no toiletries in the room and our “soap” was a shampoo bottle by the sink. The plug in (USB) on my side of the bed wasn’t working. All of these things seem minor, but paired with the lack of customer service from the beginning- it isn’t a very friendly or welcoming place to stay. Staff appears that they don’t like their jobs and while they may be true, patrons shouldn’t feel that when they walk in. I usually have a great experience with IHG and am a member, and this property fell short of that. The bed was OK- not the best but not the worst. We skipped breakfast because there are plenty of places around the hotel to go. Likely won’t return to this property- it has potential, but the service was below average. "