入住/退房自助服務機

杜拜大都會飯店的評分

杜拜大都會飯店
Sheikh Zayed Road, Exit 41, Al Thanya Street, Dubai

評論

8.6

有夠讚

10 分,有夠讚;393 則評論中有 188 則" "
8 分,不錯哦;393 則評論中有 146 則" "
6 分,一般般;393 則評論中有 27 則" "
4 分,不太好;393 則評論中有 18 則" "
2 分,很糟糕;393 則評論中有 14 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Slav

商務旅客, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
卫生还不错,人员服务比较满意。就是预定的时候,网站上的价格写的不清不楚的,描述也不是太清楚,不知道是酒店提供的问题,还是网站本身的原因。评价最少写50字的要求有点儿坑,住个酒店,干净满意就好,还写什么啊……
於 2019 年 3 月住了 4 晚
Sanjay 於 2019年3月24日回覆
Dear Slav, Thank you for sharing your experience here on Expedia. We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you. We will definitely share your good words with our colleagues and we assure you our high quality of service at all times. We're looking forward to welcoming you back for a more great stay again. Thanking you, Sanjay

10/10 有夠讚

Yiu Wing

Excellent choice for business trip.
於 2018 年 8 月住了 2 晚
Sanjay 於 2018年8月28日回覆
Dear Yiu Wing, This is a fantastic review – thank you so much for staying with us and taking the time to leave some wonderful feedback. We're looking forward to welcoming you back for a more great stay again. All the best,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Pick
Room : Newly renovated, spacious, quiet with limited amenities Location : Close to the city and Jumeirah beach. Convenience
Sanjay 於 2018年6月6日回覆
Dear Valued Guest, Thank you so much for sharing your reviews. We strive to provide the most memorable and comfortable stay possible for all our guest and we are pleased to receive a positive feedback from our valued guest as you. We assure you that we will keep on providing the best service whenever you are here. We look forward to welcoming you back again soon. Wishing you all the best,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
Everything was good except they didn't give us toothbrush and toothpaste at the beginning. And Air-condition keep turning on by itself.
於 2018 年 3 月住了 6 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間大 服務人員友善 附近得油站 麥當勞 入住退房快捷 洗手間有去水聲
於 2018 年 1 月住了 3 晚

10/10 有夠讚

Yiu Wing

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect choice for business trip.
Comfortable & convenient location. Lighting at room is good too. But the only thing I need to complain is why they put a bathtub at room? That's too small for an adult to take a bath. I prefer to have a shower instead.
於 2018 年 1 月住了 2 晚

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和客房舒適度
於 2017 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 5 月住了 4 晚
Dear Valued Guest, Thank you for sharing your feedback and for giving us a good score here in Expedia. We hope to see you and welcoming you back soon. Wishing you all the best, Sanjay Luthra General Manager

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
free parking & food was amazing i really suggest the half board option
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Entela

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly! Good for families.
於 2024 年 4 月住了 3 晚
Samer Homsi | General Manager 於 2024年4月26日回覆
Dear Entela,Thank you for your great review!Looking forward to welcoming you back!

10/10 有夠讚

Diana

於 2024 年 2 月住了 7 晚
Samer Homsi | General Manager 於 2024年4月26日回覆
Dear Diana,Thank you for the rating.

4/10 不太好

Eduardo

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El hotel no sabía sobre los beneficios VIP acces. Esto me pasa en casi todos los hoteles. Expedia debe informar mejor a los hoteles. Este beneficio no existe
於 2024 年 2 月住了 6 晚
Samer Homsi | General Manager 於 2024年2月27日回覆
Dear Eduardo,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

10/10 有夠讚

Nagatomo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Samer Homsi | General Manager 於 2024年2月27日回覆
Dear Nagatomo,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to welcoming you back again soon.Thanking you,Samer Homsi General Manager

10/10 有夠讚

khaled

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚
Samer Homsi | General Manager 於 2024年2月16日回覆
Dear Khaled,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

2/10 很糟糕

Adil

商務旅客
Due to flight changes my stay was reduced by 1 day. Hotel refusing to credit 1 day of stay although Expedia called & emailed several tmes informing regarding the changes. Same thing hapoended to another colleague.
於 2024 年 1 月住了 4 晚
Samer Homsi | General Manager 於 2024年2月19日回覆
Dear Adil,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

4/10 不太好

Craig

They have a spray and odor in the hallways … they didn’t know about VIP perks .. not the best area in the middle of traffic
於 2024 年 1 月住了 1 晚
Samer Homsi | General Manager 於 2024年1月16日回覆
Dear Craig,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

10/10 有夠讚

Ashokkumar

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Samer Homsi | General Manager 於 2024年1月10日回覆
Dear Ashok,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to welcoming you back again soon.Thanking you,Samer Homsi General Manager

8/10 不錯哦

Nawaf

商務旅客
不喜歡:員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Samer Homsi | General Manager 於 2024年1月3日回覆
Dear Nawaf,We appreciate the fantastic review and are glad we could be of service.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 有夠讚

Zuhair

團體旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 5 晚
Samer Homsi | General Manager 於 2023年12月5日回覆
Dear Zuhair,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,

8/10 不錯哦

Raed,Riyadh

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room service is excellent.
於 2023 年 11 月住了 3 晚
Samer Homsi | General Manager 於 2023年12月5日回覆
Dear Read,Thank you for sharing your lovely feedback.We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you.We will definitely share your good words with our colleagues and we assure our high quality of service at all times.We're looking forward to welcoming you back for a more great stay again.Thanking you,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dubai 16/11/2023
於 2023 年 11 月住了 2 晚
Samer Homsi | General Manager 於 2023年12月5日回覆
Dear Guest,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,

8/10 不錯哦

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ein sehr schönes Hotel, unglaublich sauber mit sehr aufmerksamen Personal. Ein schöner Pool und diverse Restaurants einschliesslich eines Pubs. Negativ bewerte ich, es gibt Raucherzimmer und dieser Geruch zieht durch die Klimaanlage auch in die Nichtraucherzimmer, das ist nicht so schön. Und zum Frühstück könnte es echt mehr Obst geben. Ich war sicher nicht zum letzten Mal da.
於 2023 年 11 月住了 9 晚
Samer Homsi | General Manager 於 2023年11月22日回覆
Dear Michael,Thank you for your positive feedback about our hotel, cleanliness, attentive staff, and the amenities we offer, including the pool and various restaurants.I appreciate your honest input regarding the smoking rooms and the impact on the air quality in non-smoking rooms. I understand the importance of this issue, and we will look into ways to address and minimize any potential inconvenience for our non-smoking guests.Your suggestion about adding more fruit to our breakfast offerings is duly noted, and we'll certainly consider this in our ongoing efforts to enhance our services.We're delighted to hear that you plan to return, and we look forward to welcoming you back for another enjoyable stay.Warm regards,

10/10 有夠讚

Niranjan

於 2023 年 11 月住了 4 晚
Samer Homsi | General Manager 於 2023年12月11日回覆
Dear Niranjan,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 有夠讚

Robert

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business trip.
Business trip. I have stayed many times before Covid and like the hotel. My only feedback, the hotel needs to be more flexible and offer late check outs. Many flights in Dubai depart late in the evenings. This would be very customer focused approach.
於 2023 年 10 月住了 3 晚
Samer Homsi | General Manager 於 2023年11月22日回覆
Dear Robert,Thank you for your continued patronage and taking the time to share your feedback with us. We appreciate your loyalty to our hotel.I understand your concern regarding the need for more flexibility in offering late check-outs, especially considering late-evening flights. Your feedback is valuable, and we'll certainly review our policies to ensure a more customer-focused approach in accommodating the needs of our guests.We truly appreciate your input, and we look forward to providing an even more comfortable and convenient experience for your future stays.Warm regards,

10/10 有夠讚

Mayada

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Samer Homsi | General Manager 於 2023年11月22日回覆
Dear Mayada, Thank you for the great rate.

8/10 不錯哦

Mohammed

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel. Stay in the sectionaway from nightclub
I stayed at this hotel because of its location which is close to my Busineee meetings. I was checked in by Kamal at the front desk . Kamal was very professional ,friendly and offered me a room upgrade . Everything was okay , until I. And back to the hotel after the midnight and noticed that the loud music from the night club in the ground floor was way too noisy and I will not be able to sleep. I called the front desk and the agent apologized and said he will go and talk to the club management to reduce the music volume , but the music was on until 3:00 am and I couldn’t sleep that night until 4:15 am . I like this hotel and would probably stay there again, but definitely I will request to stay in the other side of the hotel away from the night club noise. Again a special thank you to Kamal from the front desk for his exceptional customer care service .
於 2023 年 10 月住了 1 晚
Samer Homsi | General Manager 於 2023年11月22日回覆
Dear Mohammed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your positive comments about Kamal's professional and friendly service at the front desk. I'm glad to hear he provided you with an excellent customer care experience.I sincerely apologize for the inconvenience caused by the noise from the nightclub, and I understand the impact it had on your sleep. Your feedback is important, and we will take steps to address this issue and explore measures to minimize disturbances for our guests.We value your patronage and hope to have the opportunity to welcome you back for a more restful and enjoyable stay in the future.Warm regards,

10/10 有夠讚

Gabriel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
_
於 2023 年 10 月住了 7 晚
Samer Homsi | General Manager 於 2023年11月13日回覆
Dear Grabriel, Thank you for giving us the high rate after your stay.

10/10 有夠讚

Sering Omar Faty

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Accessibility; Parking; Dining
於 2023 年 10 月住了 2 晚
Samer Homsi | General Manager 於 2023年11月13日回覆
Dear Sering, Thank you for your review. We hope you had a great stay with us!Looking forward to seeing you again.

8/10 不錯哦

Lalla Bouchra

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Clean Nice area and professional team
於 2023 年 8 月住了 4 晚

10/10 有夠讚

Nashfeer

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Samer Homsi | General Manager 於 2023年8月15日回覆
Dear Nashfeer, Thank you for the high rate. Looking forward to welcoming you soon.

10/10 有夠讚

Mohammed

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything very good
於 2023 年 7 月住了 1 晚
Samer Homsi | General Manager 於 2023年8月15日回覆
Dear Mohammed, Thank you for the positive review. Looking forward to welcoming you again!

10/10 有夠讚

steve

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
staff helpful with calling the taxi. staff accommodating with when it was convenient for us for them to clean the room. breakfast menu changing slightly daily.
於 2023 年 7 月住了 8 晚
Samer Homsi | General Manager 於 2023年8月15日回覆
Thank you for taking the time to share your feedback regarding your experience at Metropolitan Hotel Dubai. We are delighted to hear that our staff was helpful in arranging taxis and accommodating your preferred cleaning schedule. It's also great to know that you appreciated the variety in our breakfast menu, with slight changes daily. Your positive comments motivate us to continue providing excellent service and making each guest's stay enjoyable. We look forward to welcoming you back for another memorable visit in the future!

8/10 不錯哦

Celina

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was really great and i felt so comfortable. But the Metro was a little bit far away and i always woke up because of the car noises. i felt like the cars are driving next to me. it was very loud in my room. although i enjoyed my time in metropolitan hotel.
於 2023 年 6 月住了 7 晚
Samer Homsi | General Manager 於 2023年8月15日回覆
Dear Celina,Thank you for taking the time to share your feedback about your recent stay at Metropolitan Hotel. We're glad to hear that you had an overall great and comfortable experience. We apologize for any inconvenience you experienced due to the noise from the nearby road. We understand that a peaceful environment is essential for a restful stay, and we're sorry that the car noises impacted your sleep. Your comments are important to us, and we will certainly take this into consideration for future improvements. Despite this, we're delighted that you enjoyed your time with us and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 有夠讚

mazen,Beirut

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good clean well maintained and good location
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Michael

於 2023 年 2 月住了 6 晚

10/10 有夠讚

Vince

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was really pleased with the Hotel and its location. I was especially impressed with the service of the staff on the front desk who were very friendly and helpful. Esther went out of her way to see we had a lovely room and the extra bed we required. Yuki and Gerald were also very helpful. All in all we had a great stay!
Samer Homsi | General Manager 於 2023年8月15日回覆
Dear Vince,Thank you for sharing your wonderful experience at Metropolitan Hotel Dubai. We're thrilled to hear that you were pleased with both the hotel and its convenient location. It's fantastic to know that our front desk staff, especially Esther, went above and beyond to ensure you had a pleasant stay. We'll be sure to pass along your appreciation to Esther, Yuki, Gerald, and the entire team. Your kind words are a great motivation for us to continue delivering exceptional service. We can't wait to have you back for another fantastic stay in the future!

10/10 有夠讚

mazen,Beirut

8/10 不錯哦

Yan

8/10 不錯哦

ted

喜歡:整潔度
it was money worth but the staff was correctly polite but did not really care
於 2022 年 10 月住了 4 晚
Guest Relations Team 於 2022年10月31日回覆
Dear Guest,Thank you for sharing your experience.Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer.We really hope you'll decide to stay with us again and see the good changes in your return.

10/10 有夠讚

A

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mohammed [ Egypt ] at the GYM was exceptional. Talented, sincere and great at his job and so was the staff at the poolside - especially a gentlemen from Pakistan.
於 2022 年 10 月住了 5 晚
General Manager 於 2022年12月5日回覆
Dear GuestThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

10/10 有夠讚

Faraj

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Everything is ok
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月11日回覆
Dear FarajThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

6/10 一般般

Abdolmajid

喜歡:員工素質
於 2022 年 8 月住了 1 晚
Guest Relations Team 於 2022年8月16日回覆
Dear Abdolmajid, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best!

8/10 不錯哦

Mohamed

於 2022 年 7 月住了 3 晚
Guest Relations Team 於 2022年7月18日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Hani

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was good
於 2022 年 6 月住了 2 晚
Bassem 於 2022年6月29日回覆
Dear Hani, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Bassem Saudy | General Manager

10/10 有夠讚

Adam

於 2022 年 6 月住了 1 晚
Bassem 於 2022年6月26日回覆
Dear Adam, Thank you for choosing Metropolitan Hotel, thank you for considering us by giving an opportunity to serve you. Your constructive feedback means a lot thank you for sharing your precious time. We are looking forward to welcoming you back again. Best Regards, Bassem Saudy | General Manager

10/10 有夠讚

Marcelyne

於 2022 年 6 月住了 2 晚

10/10 有夠讚

Noora

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Bassem 於 2022年6月21日回覆
Dear Noora, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Bassem Saudy | General Manager

10/10 有夠讚

EMILE,Washington

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
GREAT HOTEL , ALWAYS A PLEASURE TO COME BACK.
於 2022 年 6 月住了 1 晚
Faiz 於 2022年6月12日回覆
Dear Valuable Guest, Thank you for choosing Metropolitan Hotel as always, we are more than happy to keep welcoming you back and thank you for considering us by giving an opportunity to serve you. Your constructive feedback means a lot thank you for sharing your precious time. We are looking forward to welcoming you back. Best Regards, Metropolitan Hotel Management

10/10 有夠讚

Adame

於 2022 年 5 月住了 8 晚

4/10 不太好

Mohamed

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good but the air conditioner was hot
於 2022 年 5 月住了 1 晚
Bassem 於 2022年5月9日回覆
Dear Mohamed, Thank you for staying with us and for taking the time to share your feedback. Please be assure that we will look into this matter and will do the corrective action accordingly. Wishing you all the best, Bassem Saudy | General Manager