Find Hotel with a Concierge in Downtown Rochester, NY

"Staff, clean room, easy parking, great location"

"Parking was safe and easy. Breakfast was delicious, but it was hard to really get enjoy the atmosphere because it was freezing cold in the lobby/lounge area where the bar and restaurant are located. Many guests complained and we were told that it was because of the dampness outside and then we were told it was because of the pool which is located right next to the bar area. This issue interfered with our ability to socialize with our family and friends the entire weekend. Therefore we won’t be having our annual Spring gathering there next year. In the service industry the customer is always right in most cases and when you receive multiple complaints about the same issue it should be addressed immediately, not brushed aside with different excuses."

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."