搜尋最佳Western Province住宿訂房優惠

「Service was impecable and the place nothing short of amazing. My hiking boots broke, they noticed and Sam offered to fixed them and they were line new. Oscar at the bar is a class act.」

「This hotel is stunning. The views of the lake, the food, the decor; the spa! I wish we had had more time to just relax there!!」

「The staff are wonderful, both kind and efficient. The reception were helpful and made one feel so welcome on arrival. Getting there at night can be tricky as google maps is wrong while there are few signposts showing the way. The setting is fantastic and what a tranquil and relaxing place! Great place to see Nyungwe forest from.」

「The setting of the hotel is superb – nice beach (the water has great mineral quality to it), different walks at the door step (Congo-Nile trail or lakeside paths, coffee washing station nearby is great to visit). The food is excellent (from the local vegetable and fruit garden) and rooms are spacious and well-maintained. The downsides are 11 km of dirt track in poor condition (allow extra 10-15 min relative to google maps estimate) and rooms can be too warm at night (24C at night, no aircon) 」

「The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!」

「Tranquil and beautiful setting, lovely escape! Jojo was wonderful in letting us know about everything when we arrived and helping us organize a boat trip - accommodated late check out also. Would definitely stay again if in the area 」

「Perfect location.」

「The rooms are spacious and comfortable with a porch that provide great views. The landscaping is lovely. The staff is friendly and helpful. The house keeping service is superb. I had a wonderful stay there.」

「i was not given a room that rooms were fully booked and no contact from Exoedia or Hotel.com on my booking. i need my money refunded by Expedia and Wonder why Expedia should cause this i travelled for 5 hours to be denied accommodation which hotel said they don't have any agreement with Expedia to market their hotel Very Disappointing」

「Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait 」

「LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner. 」

「Nice view, friendly staff! Because of a little mistake the manager invited me for a soup and a dessert for free!」

「Le staff n'était pas d'une grande aide. Le petit-déjeuner n'était pas compris pour les 2 personnes de la chambre et la qualité laissait à désirer. Impossible de manger dans le jardin avec tous les animaux. Pas de vue sur le lac comme cela semble être indiqué. Je recommanderais uniquement cet endroit si vous souhaitez juste un endroit pour dormir, sans plus.」

「Excellent établissement! Rien à redire!」

「A quite place, the staff was great, and helpul, the food was tasty, the location is good for Nyngwe visit」

「The place isn’t anywhere near as nice as the pictures. Nice staff but that’s about it. Overpriced like everything else in Rwanda.」

「Wonderful place! Would recommend to others」

「A clean, spacious room with a balcony and good view. Helpful staff. Good restaurant. Good location. The website listed air con. There is no air con, but with a fan i was quite comfortable. 」

「I informed you that they declined my check in and i am waiting for my refund. 」