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"On checkout I was charged for a pet fee we never had, wasn’t on our reservation or our checkin. So far no one has returned my calls and the desk clerk was not able to refund. Seems management is the only ones that can fix a charge, even when the error was made by the staff. Was told someone may call me by Tuesday.. checkout was on Friday! And issue was caught at checkout, so far, Hilton is giving the individual hotel an opportunity to respond (48 hours). Very disappointed It should be very easy to verify we had no animals and none on reservations charge was an additional 85.30!!"

"Clean but older, extremely convenient to where I needed to go in Utica"

"Good selection at breakfast, although my children were disappointed that the pancake machine wasn’t working. Hotel was quiet. Rooms were spacious. "

"Everything about our stay was just fine. Clean room, nice bed and breakfast was good."

"Would havd liked to get the cups coffee and tod"

"Breakfast was homemade and delicious as always!"

"Good stay for the night. "

"Continental breakfast did not impress"

"We wouldn’t get our room turned over, no clean towels or garbage emptied as we stayed two nights. The ice machine was broken and our room heater fan made a horrible noise. This is the worse hotel I’ve ever stayed at. "