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"Nice onsen, comfortable room and modern tv. Great location "

"Room was great, staff was courteous and the onsen was splendid "

"Onsen, nice and comfortable room"

"Great property. Fantastic location with attentive staff and wonderful breakfast buffet. I highly recommend this hotel and the town of Matsumoto "

"Amazing onsen and lovely. Tatami floor gives an authentic feel but also causes a lot of static electricity shock. "

"Clean room great public bath"

"Roof top semi outdoor onsen with a view of Takayama city and the good spread of breakfast"

"Room is super spacious. My toddler has so much space to run around. Location is strategically located near Takayama’s tourist attractions "

"We stayed at Honjin Hiranoya Kachoan for a very special occasion, and I cannot overstate how exceptional the entire team was. From the earliest planning stages through the night of our stay, every member of the staff, especially Mr. Kawamura from the reservation office, was deeply involved, genuinely excited, and incredibly thoughtful in helping coordinate my marriage proposal. They kept everything a complete secret from my partner (it was a surprise proposal), worked discreetly behind the scenes, and paid close attention to even the smallest details so the moment felt natural, personal, and entirely “us.” What stood out most was how invested the staff were - this did not feel like a standard celebration package or a routine request. The team treated it as something truly special, tailoring the experience to us with warmth, care, and sincere enthusiasm. Their coordination, timing, and sensitivity were flawless, and they made the entire experience feel bespoke rather than scripted. Beyond the proposal itself, the ryokan is beautiful, the rooms are elegant and comfortable, and the kaiseki dinner was outstanding. Every interaction reflected genuine hospitality and pride in what they do. This is a place where people truly care. We will remember this stay, and the kindness of the staff, for the rest of our lives. I cannot recommend Honjin Hiranoya Kachoan highly enough."