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東米德蘭機場萊昂納多飯店 的評分

4 out of 5
東米德蘭機場萊昂納多飯店
Castle Donington, Derby, England

評論

8.4

非常好

10 分，有夠讚；937 則評論中有 414 則" "
8 分，不錯哦；937 則評論中有 337 則" "
6 分，一般般；937 則評論中有 120 則" "
4 分，不太好；937 則評論中有 40 則" "
2 分，很糟糕；937 則評論中有 26 則" "

8.6/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Linda

喜歡：整潔度、員工素質和住宿環境和硬體
Room was ready for us ahead of check-in time.
於 2024 年 5 月住了 1 晚

4/10 不太好

Mark

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overpriced ripoff Desperately needs updating and smells like a post office Que on a Monday morning
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Brian

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only problem we had was. The price of food and drink very expensive.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Nicola

喜歡：整潔度、員工素質和住宿環境和硬體
Plus points were a large clean room, a few minutes walk to the airport, and the restaurant was a nice environment with very good food (much better than the last airport hotel we stayed in). We heard a lot of noise from the corridor during the night, so not as soundproofed from that side as it could have been. Reception staff sent us on a very long way round to our room, yet there was a much quicker way. We’d stay here again if flying from East Midlands.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Elizabeth

喜歡：整潔度、員工素質和住宿環境和硬體
So easy for the airport
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Colm

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient but closed too early for food and beverages , check in was not available for all the group being that it was early
於 2023 年 12 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 不錯哦

erica

於 2024 年 2 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

10/10 有夠讚

Anthony，Wakefield

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 不錯哦

Cynthia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

6/10 一般般

Bronya

於 2024 年 2 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we look forward to welcoming you back.Many Thanks

8/10 不錯哦

Adrian

喜歡：整潔度、員工素質和客房舒適度
Ideal for what we wanted
It’s in a perfect location on the doorstep of East Midlands Airport, 5 min walk to the terminal. Been before. It’s not perfect by any means, staff friendly and my only issue was a broken tap in the bathroom, still operable but as a standard should not of been let out til fixed. Would I stay again? Yes
於 2024 年 1 月住了 1 晚
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit although there was a maintenance issue with your tap. I do apologise for this.We will look forward to welcoming you back.Many Thanks

8/10 不錯哦

Cynthia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Adequate but disappointing
Room needs refurbishing, not up to 4* standar - didn’t use other facilities so can’t discuss it.
於 2024 年 1 月住了 1 晚

6/10 一般般

Rosalie

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jennifer

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Carolyn

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Dawn

於 2024 年 1 月住了 1 晚
Nicole 於 2024年1月13日回覆
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
NIce Airport Hotel
firstly there is no lift and being a pensioner with heavy bags that not good? but staff were very helpful and offered their help to get bags up and down stairs the hotel was nice and had been revamped the pool area was a complete letdown the pool is like a children's pool I had to ask the staff to restock the wet bags soap and shampoo in the changing rooms as all empty also I made a note to tell the staff that the filter in the bottom of the pool cover ( size of the large dinner plate ) was not secure and you could get it to float away exposing the workings this was very unsafe were children were playing and the pool should not have been open to public until the repair had been made. they made a note of my comments i only hope the made the repair
於 2023 年 12 月住了 1 晚
Nicole 於 2024年1月13日回覆
Thank you for your rating, we are delighted you had an enjoyable stay minus the issues experienced with the leisure club. This has been fed back to the manager.Many Thanks

10/10 有夠讚

Linda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Nicole 於 2024年1月13日回覆
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 有夠讚

Anne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Nicole 於 2024年1月13日回覆
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 有夠讚

ann

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Nicole 於 2024年1月13日回覆
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 有夠讚

Carrolle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Absolutely lovey friendly staff. We were very tried on arrival but soon perked up after a fabulous welcome from your excellent bar man. It was New Year’s Eve and your manger gave us lo lovely glass of fizz. The bed was comfortable, and the shower just right. Thanks to all. You did a brilliant job!
於 2023 年 12 月住了 1 晚
Nicole 於 2024年1月6日回覆
Thank you for taking the time to write a review. We are delighted you had such an enjoyable visit and the team looked after you.Your kind words are very much appreciated and we look forward to welcoming you back in the future.Many Thanks

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good overnight location
Convenient location. Average food offerings and long queue at bar to order food and drinks.
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Oana

於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Ayman

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reasonable hotel, clean & safe
於 2023 年 12 月住了 3 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

David

喜歡：整潔度、員工素質和客房舒適度
Excellent position for the airport 5 minutes away. The floorboards were very creaky every time you walk on them
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Christophe

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good aiport hotel
Hotel OK for short stays, very well located and friendly staff with a very useful early breakfast and 24 hours reception, good wi-fi and bar is nice
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Keith

於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Ruth

於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Janet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

2/10 很糟糕

Stephen

於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for taking the time to write a review. I am disappointed to see that there was aspects of your stay you did not enjoy which reflects in your overall rating. For this I do apologise.I hope we get the opportunity to welcome you back and restore your faith in us.Many Thanks

10/10 有夠讚

Brian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As a former guest, continued to meet our expectations, though mention must be made of high spririted party guests spoiled the tone in the bar area with repeated unnecessary language in a public area.
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Warren

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenience of the airport
Nicole 於 2024年4月6日回覆
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
More thought plesse
Stayed at this hotel a few times now but not sure if we will stay again. All was well until around 8.30 pm when the family next door to our room arrived. The screaming, shouting (from both parents and children ) and crying was ridiculous and went on until after 10.00 pm.when we had to request another room so we could get some sleep for an early flight We had been put into an interconnecting room with the family making the noise even worse despite the family being well known to the hotel staff and in their words 'use the hotel regularly ' this coming to light when I complained. I understand 10pm isnt late but bearing in mind this is an airport hotel and many guests are there overnight for early morning flights I think a bit more thought about room allocation wouldnt go amiss.
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, I am disappointed to read there was aspects of your stay you did not enjoy and was disturbed by another guest. We try our upmost to allocate guests rooms according to their nature of their visit and are mindful of guests who are going on holiday due to our location. On this occasion we got this wrong and for that we do sincerely apologise. If you do decide to stay with us again, please contact us directly so we can allocate you one of our rooms to the back of the hotel that are quieter.Many Thanks

10/10 有夠讚

STEPHEN

於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Geraldine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service and friendly staff,room spotless the only fault was the floor creek so every time you went to the toilet it woke my partner up. Food and drink good although rather pricey but you expect this at an airport hotel,Would recommend this hotel
於 2023 年 12 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Alan

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's closeness to the airport I was travelling from and the ability to leave the car there whilst away.
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Bronya

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was the first time that I and my husband had stayed at the Leonardo Hotel, East Midlands Airport. We had a good overnight stay before flying on holiday the next day and even had some friends join us for a drink in the evening. We liked the relaxing atmosphere of the hotel's bar areas. We also liked the fact that, having used our airline's 'twilight' check in service for our main luggage, we were able to walk up to the airport departures area with just our hand luggage on the morning of our flight. We would certainly stay at this hotel again when going on holiday.
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

David

於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Sarah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A perfect stay to start our holiday
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Susan

於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Austyn

於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

6/10 一般般

ian

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Cold
Room was coldest room ever even turning up controls didn’t help
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, I am disappointed to read there was an issue with your heating and for this I do apologise.Many Thanks

8/10 不錯哦

Lisa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed prior to an early flight. Very reasonable given it included 8 days parking. Room good, bathroom a little dated compared to the room standard.
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

2/10 很糟糕

Norman

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating. We are disappointed that aspects of your stay you did not enjoy and this is reflected in your overall scoring. I hope we get the opportunity to welcome you back to restore your faith in us.

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Rachael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 不錯哦

Marion

於 2023 年 11 月住了 1 晚
Nicole 於 2023年12月30日回覆
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 有夠讚

Amanda

於 2023 年 10 月住了 1 晚