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達拉斯艾迪森萬麗飯店的評分

4 out of 5
達拉斯艾迪森萬麗飯店
15201 Dallas Pkwy, Addison, TX

評論

8.0

非常好

10 分,有夠讚;760 則評論中有 323 則" "
8 分,不錯哦;760 則評論中有 206 則" "
6 分,一般般;760 則評論中有 123 則" "
4 分,不太好;760 則評論中有 61 則" "
2 分,很糟糕;760 則評論中有 47 則" "

8.4/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Derek

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Renaissance Addison 於 2024年5月20日回覆
Thank you for the review! We are thrilled that you loved your stay! We hope to see you again very soon!

6/10 一般般

Richard

於 2024 年 5 月住了 1 晚
Renaissance Dallas Addison 於 2024年5月6日回覆
Hello Richard,Thank you for joining us recently at Renaissance Dallas Addison. We certainly apologize that we were not able to make your stay a 5 out of 5......we'll do a much better job the next time we see you.Sincerely.

10/10 有夠讚

Kurvis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The bed slept well
於 2024 年 4 月住了 1 晚
Renaissance Dallas Addison 於 2024年4月29日回覆
Hello Kurvis,Thank you for 5 Star rating on Expedia. We are delighted to know you enjoyed your stay and we look forward to seeing you the next time you are in Addison.

10/10 有夠讚

Judith

於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年5月20日回覆
We are delighted that you had a great stay! Thank you for the review! We look forward to seeing you again in the near future!

10/10 有夠讚

Tonya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel has been around a very long time. But I can assure you, they’ve maintained the Renaissance elegance at this property and in the rooms. Love this hotel.
於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年4月23日回覆
Thank you for the great review! We love having you here and we look forward to seeing you again very soon!

10/10 有夠讚

Cristobal

於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年5月20日回覆
Thank you for the great review! We appreciate you staying with us. We hope to see you again soon!

10/10 有夠讚

George,Brush Prairie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Renaissance Dallas Addison 於 2024年4月23日回覆
Hello George,Thank you for the 5 out of 5 rating. We are happy to know you enjoyed your stay and we look forward to seeing you in the near future.

10/10 有夠讚

Germán H

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s a good quite place to take a break and relax from the daily routine. I recommend the SPA services.
於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年4月22日回覆
Thank you for the great review! We look forward to seeing you again in the near future!

10/10 有夠讚

Oliver

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Clean
於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年4月19日回覆
Thank you for the great review! We are thrilled that you had a wonderful stay!

8/10 不錯哦

Giovanna

喜歡:整潔度、員工素質和住宿環境和硬體
I liked how big and clean the property was. easy check in. The only thing i did not like the A/C did not really blast any cold air.
於 2024 年 4 月住了 1 晚
Renaissance Addison 於 2024年4月22日回覆
Thank you for staying with us. We are thrilled that you enjoyed the property. We will definitely check on the AC issue you experienced and correct this. Thank you again!

10/10 有夠讚

Nida

情侶出遊, 商務旅客
喜歡:整潔度和設施服務
Very clean
於 2024 年 4 月住了 1 晚
Renaissance Dallas Addison 於 2024年4月15日回覆
Hello Nida,Thank you for joining us at Renaissance Dallas Addison Hotel and for the 5 out of 5 rating. We are happy to know you enjoyed our "clean" accommodations. We look forward to serving you in the near future.Best regards,

10/10 有夠讚

keren

於 2024 年 4 月住了 3 晚
Renaissance Dallas Addison 於 2024年4月29日回覆
Hello keren,Thank you for joining us recently at Renaissance Dallas Addison. We are happy to know you enjoyed your stay and we looking forward to serving you again.

2/10 很糟糕

jose manuel

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
i was a terrible experience, I the phone, the shower dont work and the dont clean the room when we stay. the manager dont do nothing about it, and they charge even if they dont have the room ok
於 2024 年 3 月住了 2 晚
Renaissance Dallas Addison 於 2024年4月1日回覆
Dear jose manuel,Thank you for joining us recently as our guest at Renaissance Dallas Addison. It appears your stay was less then great so we sincerely apologize that we failed you in many areas. We hope for the opportunity to make this up to you.Best regards,

8/10 不錯哦

Laura

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked that the check in was easy. The employees at the front were helpful and friendly. It has a beautiful lobby and the room was spacious and clean. Only thing I didn’t like was that you have to pay for WiFi and parking. Also, it was pretty noisy around 10pm. Overall, my experience was alright. For the price they charge per night, I would probably not be back.
於 2024 年 3 月住了 1 晚
Renaissance Addison 於 2024年3月23日回覆
Thank you for your feedback. We are glad that you enjoyed your overall stay. We do charge for WI-FI and parking, although if you are a Marriott Bonvoy member Wi-Fi is free. Even if you join at arrival.Thank you for choosing to stay with us! We hope to see you again in the near future.

10/10 有夠讚

Markus

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel and friendly staff.
於 2024 年 3 月住了 1 晚
Renaissance Dallas Addison 於 2024年3月13日回覆
Hello Markus,Thank you for joining us recently at Renaissance Dallas Addison. We are please to know you found our team friendly. That is always our goal. We look forward to seeing you the next time you are in the area.

10/10 有夠讚

Sean,Santa Ana

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you for a great weekend
於 2024 年 3 月住了 3 晚
Renaissance Dallas Addison 於 2024年3月11日回覆
Dear Sean,Thank you for allowing us to be a part of your great weekend. We look forward to seeing you once again at Renaissance Dallas Addison.Best regards,

10/10 有夠讚

Janet

情侶出遊, 商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent accommodations, convenient location.
於 2024 年 2 月住了 1 晚
Renaissance Addison 於 2024年3月4日回覆
Hello Janet,We are delighted that you loved your stay! Thank you for the great review and we hope to see you again soon!

10/10 有夠讚

Emily

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very kind and helpful during check in. Hotel is very nice inside and in a convenient location. Room was very nice.
於 2024 年 2 月住了 1 晚
Renaissance Addison 於 2024年3月4日回覆
Hello Emily,Thank you for the great review. We appreciate you choosing to stay with us and we look forward to your return!

10/10 有夠讚

Emmanuel Bennet

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Renaissance Dallas Addison 於 2024年2月1日回覆
Hello Mr. Bennet,Thank you for joining us at Renaissance Dallas Addison Hotel. We appreciate your 5 out of 5 ranking and we look forward to serving you again the next time you are in Addison, TX.

10/10 有夠讚

Allan,McKinney

情侶出遊, 商務旅客
於 2024 年 1 月住了 1 晚
Renaissance Dallas Addison 於 2024年1月15日回覆
Hello Allan,Thank you for being our guest at Renaissance Dallas Addison. We are happy to know you enjoyed your stay and we look forward to seeing you again the next time you are in the area.Best regards,

10/10 有夠讚

Victoria

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was super friendly here and the room was nice, updated and clean! The walls are super thin though so I could hear every step, bathroom trip , shower that the people around me took. Other than that, it was really really nice and I really enjoyed my stay!
於 2023 年 10 月住了 2 晚
Renaissance Dallas Addison 於 2023年11月14日回覆
Hello Victoria,Thank you for the kind 5 Star Ranking. We are happy to know you enjoyed your stay at Renaissance Dallas Addison. We look forward to seeing you again.Best regards,

4/10 不太好

Misty

情侶出遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
I enjoyed staying here back in July and that is why I wanted to stay here again. I booked and prepaid for a king bed. When I arrived at checkin I was told that all the king size beds had been booked. We were given 2 queen or double beds. Nobody spoke to me or apologized for this mistake. I didn’t have time to find another hotel because we had plans to be somewhere by a certain time.
Renaissance Dallas Addison 於 2023年11月13日回覆
Hello Misty,Thank you for sharing your feedback. I apologize that we did not meet the room type request of your reservation. That certainly was not our intention. We hope you'll try us again.Best regards,

10/10 有夠讚

Ivy

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Outstanding service and impeccable icleanlyness
於 2023 年 11 月住了 1 晚
Renaissance Dallas Addison 於 2023年11月6日回覆
Hello Ivy,Thank you for being our guest at Renaissance Dallas Addison. We are happy to know you enjoyed your stay by giving us a 5 Star Rating. We hope to see you again in the future.

8/10 不錯哦

Scott

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel. Would stay again.
Hotel was nice. Great restaurant/bar. Room was nice. Television channels weren't great. Limited number of channels but the ones they did have, not all worked.
於 2023 年 10 月住了 1 晚
Renaissance Dallas Addison 於 2023年10月30日回覆
Hello Scott,Thank you for being our guest recently at Renaissance Dallas Addison. Thank you for alerting us that not all the channels worked in your guestroom. We will certainly get that fixed.Best regards,

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fair Trip
We had a great experience staying here for the fair. We were a little late on check out and they worked with us. It was only 20 minutes from downtown!
於 2023 年 10 月住了 1 晚
Renaissance Addison 於 2023年10月21日回覆
Thank you for staying with us. We are thrilled that you had a great stay! Thank you again and we look forward to seeing you again soon.

6/10 一般般

Brittany

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business trip
We went for a business convention. Room was very clean. Beds were super comfortable. However, we did not get coffee replenished or toilet paper when the house keepers cleaned the room. I am very thankful it was close to surrounding restaurants because the food was entirely overpriced and a ridiculously long wait.
於 2023 年 10 月住了 2 晚
Renaissance Dallas Addison 於 2023年10月16日回覆
Hello Brittany,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know you enjoyed the comforts of the Renaissance Bedding Program. We certainly apologize that you guestroom was not cleaned and replenished properly. That is never our intention. We are close to many restaurants within walking distance so we are happy to know that this worked out for you since our menu offerings did not meet your needs. We hope to see you again during your next trip to Addison.

10/10 有夠讚

Lisa

於 2023 年 10 月住了 2 晚
Renaissance Dallas Addison 於 2023年10月17日回覆
Hi Lisa,It looks like you enjoyed your stay at Renaissance Dallas Addison. We look forward to seeing you the next time you in the area.Regards,

6/10 一般般

Aaron

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Stay at the renaissance in Frisco. Its only 10 min away but a whole lot nicer. This hotel is dated. On the plus side, the massage we received at the spa was incredible. Highly reccomend.
於 2023 年 10 月住了 3 晚
Renaissance Dallas Addison 於 2023年10月11日回覆
Hello Aaron,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know you enjoyed your massage but disappointed that you did not entirely enjoy your stay. We'd love to have another opportunity to serve you.Best regards,

10/10 有夠讚

Shannon

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was centrally located with easy highway access. Lots of really great restaurants around the hotel. Appreciate they hosted the OU/Texas Red River Rivalry Pep Rally! So much fun.
於 2023 年 10 月住了 2 晚
Renaissance Dallas Addison 於 2023年10月10日回覆
Hello Shannon,Thank you for being our guest for the Red River Rivalry. It's our favorite day of the year as our OU fans bring so much energy. Congrats on a fantastic win. We look forward to seeing you next year!

10/10 有夠讚

María

於 2023 年 9 月住了 1 晚
Renaissance Dallas Addison 於 2023年10月26日回覆
Hello Maria,Thank you for the 5 out of 5 rating! We are happy to know you enjoyed your stay and we look forward to seeing you again during your next trip to Addison.Regards,

10/10 有夠讚

Luis

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Good
於 2023 年 9 月住了 1 晚
Renaissance Dallas Addison 於 2023年10月4日回覆
Hello Luis,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know your enjoyed your stay and we look forward to seeing you again.

6/10 一般般

Ramavathi

喜歡:整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Renaissance Dallas Addison 於 2023年9月19日回覆
Hello Ramavathi,Thank you for joining us recently at Renaissance Dallas Addison. We hope to see you again in the near future and give us an opportunity to earn a 5 out of 5 rating.

8/10 不錯哦

Karina

於 2023 年 9 月住了 2 晚
Renaissance Dallas Addison 於 2023年9月8日回覆
Hello Karina,Thank you for the nice 4 out of 5 rating. We look forward to seeing you again the next time you are in the area.Regards,

6/10 一般般

Ashley

商務旅客
於 2023 年 8 月住了 2 晚
Renaissance Dallas Addison 於 2023年8月28日回覆
Hello Ashley,Thank you for joining us recently at Renaissance Dallas Addison Hotel. We'd love for you to try us again in the hopes of getting a 10 out of 10 ranking. We look forward to seeing you.

10/10 有夠讚

Michael

於 2023 年 8 月住了 2 晚
Renaissance Dallas Addison 於 2023年9月19日回覆
Hello Michael,Thank you for the kind 5 star rating. We hope to see you again at Renaissance Dallas Addison.Best regards,

6/10 一般般

Anastassios

於 2023 年 8 月住了 2 晚
Renaissance Dallas Addison 於 2023年8月22日回覆
Hello Anastassios,Thank you for being our guest recently at Renaissance Dallas Addison. We hope to see you again in the near future.

10/10 有夠讚

Pablo

喜歡:整潔度和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Renaissance Dallas Addison 於 2023年8月12日回覆
Hello Pablo,Thank you for the kind ranking. We look forward to seeing you again at Renaissance Dallas Addison.

8/10 不錯哦

Viraal

家庭旅遊
喜歡:整潔度和住宿環境和硬體
We (my family and I) arrived late Friday evening and stayed here for 2 nights. The Check in process was smooth and quick. The room was nice and clean. A couple of issues : (1) The shower curtains in the bath tub are not adequate and the water comes out to the floor. (2) The Breakfast is not buffet style. It is a-la-carte and you can only have 1 dish from the menu and a coffee. This should have been specified on the website.
於 2023 年 5 月住了 2 晚
Renaissance Dallas Addison 於 2023年8月1日回覆
Hello Viraal,Thank you for being our guest at Renaissance Dallas in Addison, TX. We are happy to know your check-in process was smooth. We are a bit puzzled on your review as we do not have shower curtains in our guest bathrooms. Our breakfast will change from a buffet style to a-la-carte depending on the number of guests in our hotel on that given day. We hope to see you again!

10/10 有夠讚

Pam

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
You can stay there and not have to go anywhere.
於 2023 年 6 月住了 2 晚
Renaissance Dallas Addison 於 2023年6月28日回覆
Hello Pam,Thank you for your kind remarks. We agree, this location is fabulous for anything you might want to do. We look forward to seeing you again.

6/10 一般般

Anibal,Naples

商務旅客
Terrible service. Though I left the room mid-morning, it was never cleaned. Called housekeeping around 6pm and was told there was nobody to service the room. The shower drain was blocked and it was unblocked after I complained. How was it possible not to notice it when cleaning the shower enclosure?
於 2023 年 6 月住了 2 晚
Renaissance Dallas Addison 於 2023年6月28日回覆
Hello Anibal,Thank you for sharing your experience with us during your stay at Renaissance Dallas Addison. I certainly apologize for all the opportunities you found in your guestroom. That is not our standard and I will share your comments with our team. We hope to see you again and make up for our lack of response.

4/10 不太好

Juanita

商務旅客, 家庭旅遊
喜歡:整潔度
不喜歡:設施服務
I enjoyed sitting outside of Starbucks under the large trees. It was quite pleasant. I HATED the fact that the BR floor was horribly HOT! Despite knowing the TAC was holding a GALA on Saturday night, with 400 people attending in formal wear, it was incredibly hot in the ballroom. The Proverb white wine tasted like pickle juice. The stores were not open, no manicurist or hair salon on site.
於 2023 年 6 月住了 1 晚
Renaissance Dallas Addison 於 2023年6月28日回覆
Hello Juanita,Thank you for sharing your experience with us during the conference you attended. The heat is tough to tackle sometimes so I apologize for it being so uncomfortable. The hair salon located on property is by appointment only. We hope to see you again.

10/10 有夠讚

Nita

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
A/C seemed too iffy. Room was Freezing at entry, but hot while sleeping. BR was hot
於 2023 年 6 月住了 1 晚
Renaissance Dallas Addison 於 2023年6月28日回覆
Hello Nita,Thank you for sharing your comment during your stay. I apologize for the temperature in our Ballroom and that made for an uncomfortable evening. We hope to see you again.

4/10 不太好

真實旅客

商務旅客
喜歡:整潔度和客房舒適度
Lots of surprise charges, no hot water... meh
Pros: Nice lobby; spacious hotel; decent amount of parking; proximity to restaurants (although you have to drive to them - can't walk due to the Parkway) Cons: Does anyone answer the phone here? Called numerous times/dates - took 3-4 days for someone to answer. No hot water in any of the multiple rooms we booked (on different floors). Called several times, hotel staff was indifferent ("we're trying to work on it" "we should have it fixed by morning"). Rooms were NOISY. Could easily hear people talking through walls, water running in bathrooms, etc.. When doors on adjacent rooms closed, your entire room will feel it. Parking controls were broken - gates were either fully open or locked closed. Still had to pay for parking, and then when we checked out, we were charged an extra $15 for parking even though the rooms had the parking fee. Called to resolve; couldn't get a straight answer. Later discovered the hotel charged us for the next person's stay in one of our rooms due to a clerical error. Took several phone calls to resolve it; again they were completely indifferent about the error and mostly confused as to why we called. I fully expect a canned response with an apology and how this will be reported to staff and blah blah blah. It's all lip service. In the end, this hotel doesn't seem to be run very well and definitely isn't up to the standards that the Renaissance chain used to have.
於 2023 年 6 月住了 2 晚
Renaissance Dallas Addison 於 2023年6月12日回覆
Hello Anonymous,Thank you for sharing your comments with us at Renaissance Dallas Addison. We will certainly share them with all departments you identified. I would like to think that we resolved these opportunities for you? There are many members of our team that would be happy to review all the billing you mentioned, your guestroom satisfaction etc. Please reach out with you contact information so we can correct any errors.Thank you,

4/10 不太好

Rickey

於 2023 年 5 月住了 2 晚
Renaissance Dallas Addison 於 2023年6月12日回覆
Hello Rickey,Thank you for staying with us at Renaissance Dallas Addison. It appears that your stay was not great. We look forward to hosting you again to gain a 5 out of 5 rating.

10/10 有夠讚

Haden

喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 5 月住了 2 晚
Renaissance Dallas Addison 於 2023年5月23日回覆
Hello Haden,Thank you for the kind 5 out of 5 ranking. We are happy to know you enjoyed your stay and we look forward to seeing you in the future.

10/10 有夠讚

Jason

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was wonderful. Jermaine at the front desk was great. I wish there was a way to get drinks and snacks after hours outside of the fancy restaurant, but it’s understandable. Clean room, great view, comfy bed. Remote didn’t work for one tv but there are two.
於 2023 年 4 月住了 1 晚
Renaissance Dallas Addison 於 2023年4月26日回覆
Hello Jason,Thank you for your kind remarks about your stay. I will share you feedback to Jermaine and our team. We look forward to seeing you again.

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度和客房舒適度
於 2023 年 4 月住了 2 晚
Renaissance Dallas Addison 於 2023年4月26日回覆
Hello John,Thank you for the 10 out of 10 rating. We look forward to seeing you again at Renaissance Dallas Addison.

6/10 一般般

Amber

團體旅遊
喜歡:整潔度和住宿環境和硬體
This property did not have valet, parking was limited and no shuttle.
於 2023 年 4 月住了 1 晚
RenAddison 於 2023年4月7日回覆
Dear Amber,Thank you for sharing your review. We hope to have our Valet open in the near future! For future reference please be sure to park in our garage. There are always plenty of spaces. Thank you again!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
Everything was pretty good despite the fact that the person who helped with check in didn’t explain anything at all. We had to go back to the front to figure out about parking and that it would be charged at the end when we check out, nor did he explain what time check out was or where the pool was at but all in all everything else was great.
於 2023 年 4 月住了 1 晚
Renaissance Dallas Addison 於 2023年4月4日回覆
Hello Anonymous,Thank you for your 10 out of 10 rating. We certainly apologize that we did not share out hotel amenities with you upon arrival. We are happy to know that that you did enjoy your stay. We look forward to seeing you again!

10/10 有夠讚

Drew

家庭旅遊
喜歡:整潔度和客房舒適度
於 2023 年 3 月住了 1 晚
Renaissance Dallas Addison 於 2023年3月20日回覆
Hi Drew,Thank you for the kind 10 of 10 ranking. We look forward to seeing you the next time you are in Addison.