Find Hotel with a Concierge in Costa Brava

"Best hotel in tossa de mar, best view, very accessible and great service!"

"We loved our stay at this hotel so much that we came back a second time! The property is very well-managed. All employees are nice, polite, smiling, and genuinely care about guest experiences! From the bell boy, to reception, and housekeeping, they all do their job in an excellent way! We saw MANY returning guests, which speaks volumes about how great this place is! The rooms are spacious and clean with great views, the breakfast has so many options to choose from and all fresh and tasty! The beaches, pool, tennis court, ping pong tables, volleyball court, all great facilities! Very family friendly, quiet, clean, and comfortable! We’ll definitely be back and highly recommend this place! Won’t disappoint!"

"The hotel was awesome. Great location, gorgeous views and beach. The staff was all very kind and accommodating. "

"Clean and tidy pleasant staff .only minor food in reasturant could be warmer by the time you picked from buffet and got to table food was going cold "

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."