康夫魯恩斯出租度假屋

「Did not receive the room type that was in the reservation. When I went back to the front desk I was told there was nothing they could do except leave a note for a manager. Nothing was communicated to me about this at checkout either. 」

「When I got there I was given a different unit than described. It would not work for my situation. The desk corrected it by giving me another unit. That did not work as well. Guest services got involved and upgraded our reservation to larger condo and it was perfect. I highly suggest always checking out your condo as soon as it’s available. Fortunately we were able to do all this switching between three units around noon instead of after 4 pm. The normal check in time.」