non-smoking room full of the smell by tobacco, it's very terrible and all of my clothes and stuff smell very stinky now.
Joyce
4/10 不太好
Alyssa
家庭旅遊
2024年6月13日
不喜歡:整潔度、設施服務和住宿環境和硬體
The pillows are dirty. We stayed in a non smoking room but still smells like someone smoke inside the room. The bath towels have a strand of hair on it. The shower curtain doesn’t work the water keeps coming out of the tub. The tv has a black lining on the middle and it’s hard to watch tv. Door locks are broken also.
Alyssa
於 2024 年 6 月住了 2 晚
10/10 有夠讚
Lluvy
2024年6月5日
喜歡:整潔度和員工素質
Lluvy
於 2024 年 6 月住了 1 晚
2/10 很糟糕
Macey
情侶出遊
2024年5月23日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately our room was not clean and was falling apart. The pulls to open or close the shades were sticky. The sink was dirty at the drain area. The bathroom had streaks of stuff on the walls. The carpet was peeling up under the sink and generally greasy/sticky feeling everywhere, the mirror was dirty, and maybe worst of all...we had to plunge our toilet every time we used it. Except there were some broken tiles right where you step out of the bath and you could get cut or trip on them if you didn't avoid them.
We asked a couple times about maybe getting a partial refund since they couldn't move us to a different room, but they said something about not being eligible because we booked through Expedia.
The lowest price point for an alternative hotel would have added approximately $300 to our trip and that hindered our changing to a different property altogether.
Parking was extremely limited.
At other places we have paid what we paid for this place and had a clean room that had been taken care of and the whole property maintained so I don't think it unreasonable to expect at least that much.
We had read that they clean and provide fresh towels every 3 days. They never came and we were there for 6 days. We asked about that and they said they don't come in at all unless you specifically request it.
The the front desk was nice but they really couldn't/wouldn't do anything for us. Seemed surprised we wanted a new room. We were SOL. Wasn't even an option to make it right