Rating: ★★☆☆☆ (2/5)
I’ve always chosen Hilton for reliability and comfort, but this stay was a major disappointment.
Upon entering my room, I discovered a roach, which understandably made me very uncomfortable. I had to request a room transfer. In addition, I originally booked a two-queen bed room but asked if I could switch to a one-bed room. I was told there were none available, only to hear staff offering a one-bed room to another guest moments later. When I asked about it, I was told it was because I had booked through a third party—this felt unfair and dismissive.
To add to the frustration, the coffee station offered cold coffee, which I had to throw out.
The one positive part of my stay was the overnight staff member—she was extremely kind, helpful, and genuinely made an effort to greet guests by name. Her hospitality stood out and was greatly appreciated.
Unfortunately, the overall experience did not meet the standards I expect from Hilton.