「The staff were extremely attentive and every need was catered for. The facilities were excellent and the location was perfect would definitely return.」
「This is one of the best hotel experience I have. Very stylish design of hotel, clean and comfortable room, friendly staff who is willing to share with you anything about the city. Great breakfast too!」
「Located 10 minutes from river in heart of city. Easy to find from Metro (7 minute walk). Staff helpful and polite. Best Hotel breakfast i have ever had. 」
「Very nice apartment, well furnished, big enough, with pantry, out flat is 2nd floor, no lift, wifi is very good, owner provide a smartphone with wifi services for the guest easy to find tourist info, Location is good and bad, good is in front of high st, a lot of restaurant n shops nearby, indoor car park is in front of the apartment, bad is after noon time , almost every 5-10 mins can heard the police/ambulance car pass thru, crazy noise, specially in Friday night , peoples who drinking in the...
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "
