「Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.」
「Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞」
「Just spent 3 nights at this beautiful small hotel. Everything was perfect. Our room was spacious, light and spotlessly clean. The bed, pillows and bedding were all so comfortable, and there were some lovely touches, such as a minibar that was restocked everyday, free of charge. There is a small backgarden, a little oasis to relax in when you've had enough sightseeing. Breakfast was fabulous, lovely fresh products and so much choice. But my biggest praise goes to Daniella, who was just...
「The Hotel was excellent. Staff was super helpful and the Spa was very nice . my only criticism is that the rooms don’t have a lot of room to move around and drawers . We went for 7 nights and had to pretty much live out of the suitcases but other than that this hotel was super . 」
「Stayed with the family and absolutely loved the place. This is the top floor 2 bedroom 2 bathroom apartment with a spacious rooftop terrace including the perfect view of Porto old town and cathedral. I could have easily just spent the time sitting up there enjoying the scenery and drinking wine during sunset. Perfect place for a family of 4 in the very heart of Porto.」
「This is one of the best hotel experience I have. Very stylish design of hotel, clean and comfortable room, friendly staff who is willing to share with you anything about the city. Great breakfast too!」
「It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.」
「The studio was just as pictured and furnished
Lovely. It was also very clean and lots of shopping to walk too. On weekends the are craft fairs with local items to buy across the street. Lots of places to party but our room was very quiet. I’d definitely stay there again. 」
「Wonderful view from the balcony, comfortable bed, walkable to everything, great breakfast buffet, very charming, nice staff, very safe. Be mindful to street noise. Not soundproof and bars close at 1 am. 」
「The staff was great, the breakfast was great. They have coffee and snacks available all the time. The room was large and clean. The area is right on the water, so very convenient to shopping and dining. It felt very safe. There is a staff member at the door at all times, and they had great recommendations as to where to go and what to see. The shower was large and the water pressure was good (that's important to me). Overall a great place to stay, and our favorite place on our travels through...
「All of my family loves this place. It was so lovely to see a beautiful garden from my balcony.
Would recommend this house. The breakfast was apparently simple but healthy. Fruit bowl is very nice! 」
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "
