Dear Guest, Thank you for your recent stay at Tru by Hilton Chicopee Springfield and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear your experience did not meet your expectations. Please know that your feedback is important to us, so we’ve sent this to the property management to help guide decisions that are made to improve our hotel. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know. I look forward to seeing you again soon. With Tru Spirit,