This was one of my most disappointing online hotel experiences. When I arrived, I was given the worst hotel room I've ever had. The room was dingy, tiny tv, no where to sit except a dirty old office chair, and the shades didn't work. I wasn't expecting a 5 star hotel, but it was highly rated by guests. I immediately asked to cancel my reservation but was told I couldn't and was given "the room you purchased". I was moved to a different room that was OK, but peeling wallpaper, constant construction going on in the hallway outside my room, and after the cleaning crew was in there my sink was full of dirt. Pretty furious I couldn't just cancel right up front when the quality was so clearly bad.