The hotel has a welcoming atmosphere with its wonderful air fragrance throughout the lobby. The valet team was very friendly, informative and helpful. Our room is very clean and we had a great view of downtown. Concierge was cordial; our room was already available but charged us $50 extra because we were here before 4pm check in. This was the first time I have been charged for an early checkin when the room was ready! When asked for a late checkiut, the lady concierge offered us a complimentary noon checkout but an extra hour will result an additional fee. After travelling 4 1/2 hours ftom Chicago & returning from a late soccer game, I attempted to request for a late check out. The male concierge stated that they can not grant a late check out due to full occupancy. I thanked him anyway & confirmed the noon check out. I was told check out is at 1100 & there was no message noted of the noon checkout. After describing to him the lady that granted the noon checkout, he again denied the noon checkout & notified the hotel manager. Thankfully the manager allowed the noon checkout even though he didn 't see any notation of late check out. However, he stated that our room key is coded to turn off at noon. Wouldn't that prove the checkout WAS indeed grantef for noon??? At the least there were professional but not friendly or accomadating. Also, there is no room service after 10 pm.