The staff were very friendly and helpful. The hotel has a small but nicely decorated lobby with adequate seating. We loved our junior suite, which had two bathrooms (one with a shower). It would have been nice to have a microwave, but it did have a mini fridge and sink in the living room. The housekeeping staff did a fantastic job cleaning our room and providing fresh towels. We didn't use valet services, but the bell staff were very helpful with luggage storage and helping us with taxi and ride sharing needs. The hotel restaurant (Hoyts) was underwhelming and was more of a bar. But the wait staff were helpful and we did get a nightcap a couple of evenings there, and the Royal Eggs Benedict was delicious. Overall, the Royal Sonesta was a great place to stay. It was conveniently located to the theater district, architecture boat tour, and the big bus hop on/off, and we loved the views!