The staff are great, but I felt like everything I needed they charged me for like a $25 per day for a microwave. The pool closed at 9pm, which I think is early for a Chicago pool. Please beware when you book the room that sleeps 5, you have to ask for a rollaway bed for the 5th person. They even said they should charge me for it, but they can give it to me complimentary. If they advertised that the room sleeps 5, then tell me that……it was just frustrating. The staff was super nice and the rollaway bed was extremely comfortable and nice, so in the end we did have a nice stay.