Check in line took over 45 minutes. Check in time is 4 pm, however our room was not available until well past 5:30 pm. Incredibly inconvenient and frustrating to pay for a hotel room that cannot be used. Once we did finally check in, housekeeping had to come re-clean the bathroom due to feces being all over the toilet.
A highly disappointing hotel, experience, and stay.
Cara
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Ginesha
家庭旅遊
2024年3月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was nice and worth investing into for my daughter spring break
Ginesha
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Crystal
親子旅遊
2024年3月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stay was nice. I glad i did the digital key check in cause thr line for checkin was crazy long
Crystal
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Candi
家庭旅遊
2024年3月27日
喜歡:員工素質和住宿環境和硬體
Nice hotel in good location
Candi
於 2024 年 3 月住了 2 晚
6/10 一般般
Rebecca
家庭旅遊
2024年3月27日
不喜歡:員工素質
Check in line was long. Front desk people were rude and barely greeted me- I think if you are in the hospitality business you should at least try to be friendly to your guests. The rooms were spacious but bathrooms were run down. It’s a good free breakfast but it’s very crowded- we were there during spring break so that’s why. The pool is tiny as we expected but there were so many people in there you could barely swim so my kids only swam for like 15 minutes. We live in Chicago (staycation) and if you are looking for a place to stay near Michigan Ave, Navy Pier, and the riverwalk, this is a good place for families. The location is great. Average hotel, nothing spectacular but you get what you pay for.
Rebecca
於 2024 年 3 月住了 2 晚
2/10 很糟糕
Joshua
家庭旅遊
2024年3月27日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Took over an hour to check in. Kids running up and down the hall slamming doors, banging into our room wall and swearing. Couldn't sleep at all. They clearly do not care about the comfort or satisfaction of their guests. Would never come back and recommend no one else should ever stay. Will be demanding a refund.