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"The breakfast food was excellent, but the line to get in was terrible. Way too many people squeezing into a single entrance. The check in process was incredibly inefficient. It took 8 minutes per guest to check in"

"Excellent "

"It had great access to airport and that was very convenient especially with after long flight with two little kids. Also they have 24 hours convenience store on the main floor which was super helpful to get food any time we wanted for good price. Only thing is it was bit hard to find the way after exit of arrival and little bit of walk so just be mindful of that."

"Everything is good here but the staff doesn’t speak good English. Restaurants close here are so expensive."

"Small room. "

"Hotel had lots of food options which was nice. There isn’t ac, it is just one of those small humidifier machines. The rooms are very damp and musty; quite warm at night."

"Clean and quiet hotel. Staff were friendly and received housekeeping daily!! "

"This is my second stay at this hotel and I continue to recommend it. It is within walking distance to several subway stations, so no matter where you are going, it is just a short walk from the hotel. And, the more I explore the immediate area around the hotel, the more I discover great restaurants and stores. We ate at the hotel restaurant for breakfast nearly every day. It has something for everyone. The room was clean and comfortable. If I had one thing to complain about, it is with the clothes dryers in the hotel laundromat. The washer took 30 minutes, but the dryers took 90 and some clothes were still damp, but because others were waiting, we settled with that."

"Location was really good for us first timers in Japan. Shinjuku is a city that never sleeps. I'm glad that we can't hear the noise from the outside from the 14th floor but the ventilation is horrendous. They have centralized air-conditioning which I never really felt during our stay. Not a single cold air on my skin, so had to go to bed sometimes covered in sweat because of the heat. Sometimes, it's cooler when you step outside the room, I even joked about maybe just sleeping on the hallway to get some good sleep. Other than that, everything else is actually okay. The rooms are tiny so packing up everything you bought will be a struggle but you'll work your way around it."