Find hotels near Centro Las Américas, Ecatepec de Morelos from NT$932

"Everything was great as always"

"Terrible"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Las cortina del baño estaba vieja y rota, el toallero donde va colgada estaba oxidado"

"Great location"

"Great hotel and staff. Central location and convenient."

"Best staff! Centrally located between Bella’s artes and zocalo. Definitely a great place to stay, specially if it’s your first visit "

"Hotel was great, Alexandro the door guy was excellent. The restaurant on the top floor was disappointing. We watched a waiter take a sip on someone's drink so he could figure out what and who's drink it was at the table. We never went back after that..."

"All things Ok"