Whether it is the hotel, restaurants, or bars, the service is absolutely horrible. This is the second time we’ve stayed there with the same experience. It felt like we were simply putting the staff out anytime we ordered, etc, constantly rolling their eyes. We are great tippers, so we certainly paid for their “inconvenience.” This is not the resort style atmosphere they were going for and it’s a shame the staff is so extremely rude and unaccommodating. The amenities were fine, but not worth the money when you factor in being treated poorly throughout the entire property. We will not be going back and it will only be a matter of time before others decide it’s simply not worth the trip to Southern Illinois.