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卡爾普雷斯花園市萬豪春季山丘套房飯店的評分

3 out of 5
卡爾普雷斯花園市萬豪春季山丘套房飯店
20 Westbury Avenue, Carle Place, NY

評論

8.8

有夠讚

10 分，有夠讚；1002 則評論中有 620 則" "
8 分，不錯哦；1002 則評論中有 219 則" "
6 分，一般般；1002 則評論中有 74 則" "
4 分，不太好；1002 則評論中有 48 則" "
2 分，很糟糕；1002 則評論中有 41 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 很糟糕

John

商務旅客, 家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This location was disgusting. The floor was damp and dirty, the elevator was disabled and made horrible noises when in use, the halls smelled like pot, the hotel was in very bad shape with the wallpaper coming off the walls, and trash in the hallways. (all night and the next day)
於 2024 年 5 月住了 1 晚

6/10 一般般

Patricia

家庭旅遊
不喜歡：設施服務
Did not like the scent of the room. Air Conditioner scent was horrible . Scent is all over my clothing
於 2024 年 5 月住了 4 晚

10/10 有夠讚

jorge

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service from all employees. They greatly improved the breakfast.
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月28日回覆
Thank you so much for your review Jorge! We hope to see you again soon!

10/10 有夠讚

Sheri，Lambertville

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff did an amazing job of helping us with everything. Beautiful place.
於 2024 年 5 月住了 3 晚
Hotel Management 於 2024年5月28日回覆
Thank you for your review! We appreciate the perfect rating and we hope to see you again soon!

10/10 有夠讚

Illaben

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Another wonderful stay! The staff were beyond friendly and professional.
於 2024 年 5 月住了 4 晚
Hotel Management 於 2024年5月28日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Frederick

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. Very nice suites. Friendly staff
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月22日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Jorge

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo Ok
Hotel Management 於 2024年5月21日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Stefan

喜歡：整潔度、員工素質和住宿環境和硬體
Very beautiful area!
於 2024 年 5 月住了 3 晚
Hotel Mangement 於 2024年5月19日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

Cynthia

Staff did a good job
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月19日回覆
Thank you for your wonderful review! We hope to see you again soon!

6/10 一般般

Robert John

Great spot excellent friendly staff, rooms spacious and usable with multiple people.
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月13日回覆
Thank you so much for your review Robert! We hope to see you again soon!

10/10 有夠讚

Pablo E

喜歡：員工素質和住宿環境和硬體
I like the place
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月13日回覆
Thank you for the great review Pablo! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 有夠讚

Thomas

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
all good
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月7日回覆
Thank you for your wonderful review! We hope to see you again soon!

10/10 有夠讚

Vahsary，Lowell

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Room was clean. No weed smell like other hotels. Breakfast was decent. Stayed on the 1st floor. Quiet.
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月6日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

sylvia

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and room is clean!
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月6日回覆
Thank you for your 5/5 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

10/10 有夠讚

Rory

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great choices for breakfast.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年5月1日回覆
Thank you so much for your 5/5 review! We hope to welcome you back soon!

10/10 有夠讚

Kenneth

It’s a great place to stay very comfortable the beds are amazing
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月29日回覆
Thank you for the great review Kenneth! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

8/10 不錯哦

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Located a short drive from Roosevelt Field this hotel was very clean and room are comfortable. The staff is friendly and accommodating, and the free breakfast had a good variety of items
於 2024 年 4 月住了 3 晚
Hotel Managment 於 2024年4月29日回覆
Thank you for your review! We appreciate the perfect rating and we hope to see you again soon!

10/10 有夠讚

GUNO，Rockville

親子旅遊
The facility is very well maintained and the staff is friendly.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月22日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

Deanna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient and easy to get to stores & restaurants
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月22日回覆
Thank you so much for your review Deanna! We hope to see you again soon!

10/10 有夠讚

Rodolphe

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The gym
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月15日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Samantha

於 2024 年 4 月住了 1 晚

2/10 很糟糕

mireyda

於 2024 年 3 月住了 4 晚
Hotel Management 於 2024年4月29日回覆
Thank you for taking the time to share your feedback regarding your most recent stay with us.

10/10 有夠讚

Shawn

於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月24日回覆
Thank you so much for your review Shawn! We hope to see you again soon!

10/10 有夠讚

Jennifer

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice, secure and clean. Breakfast was great as well.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月3日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

Lucinda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very close to a nearby activity.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月1日回覆
Thank you for the great review Lucinda! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 有夠讚

Jasmine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Mangement 於 2024年4月1日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Laurent

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月27日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Emill，York

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 3 月住了 1 晚
Hotel Mangement 於 2024年3月25日回覆
Thank you for the great review Emill! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 有夠讚

ANDREW

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was very clean and the staff was very kind.
於 2024 年 3 月住了 1 晚
Hotel Mangement 於 2024年3月25日回覆
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 不太好

Tieg

家庭旅遊
The hotel was very loud at nighttime and did not enforce quiet hours. Additionally there were several small ants in our hotel room. We did not carry in food with us, which makes me believe the problem was there before our stay. Will not be staying at this location again in the future.
於 2024 年 3 月住了 2 晚
Hotel Mangement 於 2024年3月21日回覆
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

10/10 有夠讚

MICHAEL

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月18日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

Princeton

喜歡：整潔度、員工素質和住宿環境和硬體
In general, it’s a nice hotel but quite a driving distance to JFK airport. The complimentary breakfast is good.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月18日回覆
Thank you so much for taking the time out to review our hotel. We appreciate your feedback! We look forward to welcoming you back the next time you visit our area.

10/10 有夠讚

kim

於 2024 年 3 月住了 1 晚
Hotel Mangement 於 2024年4月2日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Hotel Management 於 2024年3月13日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Andre

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet the breakfast options need improvement
於 2024 年 3 月住了 4 晚
Hotel Mangement 於 2024年3月11日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again! We are looking into new food items for the changing season.

2/10 很糟糕

Jessica P

於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月12日回覆
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

10/10 有夠讚

Lynn

於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月1日回覆
Thank you for your wonderful review! We hope to see you again soon!

8/10 不錯哦

d，Syracuse

情侶出遊, 家庭旅遊
喜歡：整潔度
Property was ok. I didn't like that the hotel took a $250 hold on my credit card up front. Also when i went for breakfast - which ended at 10, I tried getting some juice while the attendant stoody by chatting. the pump didn't work because they turned it off exactly at 10 and it was about 2 minutes after 10. Even thought the attendant was standing there, she made no effort to help or make any exception. Instead, she was quick to point out that breakfast ended at 10, with no remorse or apology. WHile i understand rules, I also understand customer service and how important it is to convey to the customer that they are valued. I did not feel valued. Rather, I felt like an inconvenience. Additionally, the water for the bathroom shower took a really long time to heat up, so much so that I thought the hot water didn't work.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月8日回覆
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 不錯哦

Stephanie

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Hotel Mangement 於 2024年2月26日回覆
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

ROCIO

於 2024 年 2 月住了 1 晚
Hotel Mangement 於 2024年3月21日回覆
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 有夠讚

Stephanie

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 2 晚
Hotel Mangement 於 2024年2月26日回覆
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 有夠讚

Irma

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月22日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

Alexis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel but we had extremely loud neighbors above us and nothing was really done about it.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月21日回覆
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

6/10 一般般

Jennifer

團體旅遊, 家庭旅遊
喜歡：整潔度和員工素質
This was just an average stay at a hotel for the night. I booked it because of the indoor pool and traveling with four teenagers. We got there and the pool was out of service. They should disclose that when booking. Also, the hot water took about ten minutes to actually get hot. The toilet paper is almost not within reach from the toilet. Pillows were awfully flat.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月21日回覆
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

8/10 不錯哦

JOHN

喜歡：員工素質
Easy parking with various malls around in the area, lots of dining options. Great check in staff.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年3月1日回覆
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 有夠讚

karen，westerly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast is the best I have had. My compliments to the chef.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月14日回覆
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 不錯哦

william

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月14日回覆
Thank you for your wonderful review! We hope to see you again soon!

2/10 很糟糕

shatia

不喜歡：員工素質
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月13日回覆
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

10/10 有夠讚

Suki

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A peaceful and tranquil stay.
My family and i had a very peaceful and tranquil stay. Most times i didn’t want to leave the room for much of anything. My family and I will be staying at this hotel again. Thank you.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月12日回覆
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

6/10 一般般

Sophie-Claire

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
There is only housekeeping every other day. We were not informed of this at checkin. Only discovered when we returned the next evening to an unmade room Had to return to front desk for fresh towels to use the next morning. Only then was I informed that there was not daily housekeeping. Very disappointed.
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月12日回覆
Thank you for your honest review. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. As per Marriott cleanliness standards and confirmation details, housekeeping is provided every other day unless otherwise requested. If your travels find your way back to our hotel and you would like every day service, please feel free to confirm at check in and we would be happy to provide daily housekeeping services. My hope is the next time you are in the area, you will give use another chance to provide the guest experience we strive to deliver.