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"The beach here is nice however the overall experience, staff, and amenities leave much to be desired. Upon arrival as were asked if we were interested in upgrading to a family suite, which we declined thinking the original room we had booked would fit our needs. When we arrived at the room the ceiling was leaking and the room smelt of mold. The shower was also open to the rest of the room through clear glass, making for an awkward situation being we were there with our fifteen year old daughter. When my husband went back to the front desk it became apparent the gentleman working was wanting to make a cash deal to be paid directly to himself in order to move us to a better room. He completed a form saying we had complained about the room, pocketed the few hundred dollars he charged us, and we were able to move to a much larger room without a leak. It was very apparent that the employees were only interested in receiving compensation from guests and were not otherwise interested in creating a welcoming or positive experience. "

"The hotel was very clean! I didn’t get a chance to book the airport shuttle so I ended up paying $60usd both ways. The food for the main buffet was okay good for buffet food. They’re pretty strict on being dressed for dinner meaning no pool outfits. The reservations for the other restaurants they have on site fill up quick! The Asian spot has a very select menu and you were only able to pick 3 food items per person. The staff were very friendly and made the experience wonderful. Food service to the room does take awhile though but it’s expected being that it’s a giant resort. Beach was nice and not crowded the water slides were fun and the gym is good "

"Staff was not helpful at all room leaked the whole trip was told no more rooms available and nobody never came to check I will be calling customer service to speak to someone "

"Would stay here again "

"The staff was as reat as you could find. Helpful, always smiling and very polite."

"Enjoyed our stay we had a clean room with a great staff who were very friendly and helpful. Food was very good and enjoyed our visit. "

"Overall Amazing place. The beaches are spectacular and pristine. We snorkled every day and every day we saw sea turtles and tons of beautiful fish. In the hotel grounds there are pools with sea turtles, rays, sawfish, sharks, etc. The waterslides are exciting even for older kids and adventurous adults, and the the rapid river is huge, wraps around the whole park area and is tons of fun. There are lifeguards all over, and lifejackets readily available for little ones. The beaches have plenty of loungers with shade covers. There are lots of options for food and drinks while you by the pool or on the beach. The pools are also numerous and beautifully designed. Lots of options for dining. Lots of nightlife as well: casino, night club, teen night club, arcade, a colonial style street scape with reataurants, stores, and cool places to grab drinks. Truly relaxing spot, and incredibly beautiful. Ok so what wasn't so great: The prices are wild...no other way to say it. This is partly due to the fact that this is an island and everything is imported (food an drink). But everyhing at Atlantis is exceptionally expensive. A pizza will set you back 70 bucks. Minigolf costs 44 dollars US per person. Why? The place was built in 1990 and is showing its age. Lots of minor repairs needed. Usually 50% of waterslides open on any given day. Overall amazing though and wonderful people. We'd go back. "

"The hotel rooms were well cleaned every day! We really enjoyed some of the staff while others were a little standoffish. The beach was nice, although there was quite a bit of seaweed. We LOVED the food! And the pools were warm and refreshing! We had to scramble a bit for a shuttle as Expedia did not reach out to organize a way there but there are reps at the airport and hotel that you can easily figure out how to get to and from the airport. Overall, we had an amazing and relaxing time away "

"Front desk stated they would give us refund because my son was not old enough to check in. When Expedia contacted them they denied the claim. "