AC Marriott Waterfront is one of the ‘premium’ Cape Town hotels, and whilst we felt the rooms fit the bill, nothing else did.
Rooms - 5*, well presented, very clean.
Breakfast - 3*, good selection and option for hot cooked food, but food didnt seem to be refreshed often throughout breakfast service.
Location - 3*, good for Cape Town, but about a 15/20 minute walk from the main waterfront bit, and not safe to walk at night. Shuttles are offered, but we didn’t take these.
Service - 1*, we were very disappointed with service given price of hotel, and being Bonvoy members. We originally booked 1 night’s stay for 2, then at last minute due to a tour cancellation for one of us, booked the 2 nights preceding for 1. For reasons unknown staff treated this with extreme suspicion, as if we were trying to pull the wool over their eyes not paying for 2 people (which in the context of the stay was only a very small amount!). Checking in took an extended time, and unusually we weren’t allowed to connect the bookings (despite sending an email in advance requesting), and so had to check out after 2 nights and check back in again. No apology was given for the trouble, and we were told they would only ‘allow’ bags to be left for the intervening hours, no early checkin. On top of unfriendly service at reception for both ‘bookings’ cleaning service attempted to enter to clean at 10am on the day of checkout (checkout was at 12), despite the DND sign being on the door.