Thanks for the amazing experience! Our family had a great time :)
GA YOUNG
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Staci
情侶出遊, 家庭旅遊, 親子旅遊
2024年5月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have already started telling friends and family who are considering going to Cancun to come to The Moon Palace.
My husband and I were a little nervous because we had a not great experience at a different all inclusive in the DR. The Moon Palace and all of the staff exceeded our expectations, they were so friendly and accommodating. I have pretty significant food allergies and they were incredibly attentive about it and made sure to accommodate me and make sure I knew what was and wasn’t okay to have.
I cannot express enough how incredible the staff was. They all always had smiles on their faces, and made sure we were taken care of. We tried every restaurant and the food was phenomenal, definitely recommend the Brazilian restaurant. The meat was divine.
We can’t wait to go back.
Staci
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Richard
團體旅遊
2024年5月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed the property and views. It was quiet when I needed that and had a lot of services to make the stay enjoyable.
I did not have a good understanding of all of the services available for a few days but I learned that I needed to search the web site myself to ask the important questions.
Richard
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Jorge
家庭旅遊
2024年5月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No me gusto la playa, nunca pudimos meternos a nadar al mar, está horrible su zona de playa. Ahí si deja mucho que desear
Jorge
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Cameron
親子旅遊
2024年5月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent vacation. Great food, staff and all around experience. We would return!
Cameron
於 2024 年 4 月住了 6 晚
10/10 有夠讚
Amrita
親子旅遊
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved our visit. We had a large group of 5 families who booked separately but the resort was able to accommodate us getting rooms close by, and helping us with booking reservations to the various restaurants and trying to seat us close together! The staff were incredibly helpful and very attentive. The room service was excellent and very convenient. I would especially recommend this resort for their excellent service.
Amrita
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Promiti
團體旅遊, 親子旅遊
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spent a week with friends and kids. Really family friendly but would be very enjoyable without kids also. We stayed at Nizuc. Beautiful property and just soooo many options for food and drink. The app is also incredibly convenient for things you need and room service. Staff are wonderful. Absolutely no mosquitos or bugs at night, which was amazing!! And very clean!
If you’re between Sunrise and Nizuc - Sunrise is slightly better but definitely was busier.
The downsides:
The beach is pretty disappointing - the sand is white but the water is almost a muddy color. But with pools this fun, it wasn’t as big a deal for us.
The only reason I’m giving less than 5 stars is for the constant harassing by salespeople. They are trying to get you to attend the timeshare presentation at every turn and even after checkout, they’re still harassing with offers and such. It completely cheapens the experience.