GR 索拉瑞斯坎昆溫泉全包飯店位於坎昆的飯店區,住宿坐落在海灘上,離位置鄰近機場非常近。如果購物是您重要的行程之一,La Isla購物中心和坎昆港碼頭購物中心不會讓您失望的;喜歡走入大自然的旅客則不能錯過戴爾芬海灘和查可摩海灘。有帶小孩的家長們,可以帶孩子到坎昆范朵拉樂園走走,或到綠洲體育場看比賽或參加活動。好想玩水喔!在住宿附近就可以享受划皮艇、潛水和浮潛等活動了!
The entertainment staff at hotel is amazing. So fun and unique. Booking dinner reservations is a challenge but food options are a bit limited. Only 3 restaurants
Jodi
於 2024 年 4 月住了 3 晚
8/10 不錯哦
Marco
情侶出遊, 團體旅遊
2024年4月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All around a good stay, only issues were that the walls were way too thin and that the bar closed at 11:50, way too early in my opinion.
Marco
於 2024 年 4 月住了 5 晚
6/10 一般般
Megan
情侶出遊
2024年4月17日
喜歡:整潔度和員工素質
Really great staff and location. Facilities were clean and the swim up bar is a wonderful convenience. The entertainment group was fantastic! Unfortunately the beds were rock hard and difficult to sleep in, and the food was very subpar. Overall great stay for the money!
Megan
於 2024 年 4 月住了 5 晚
10/10 有夠讚
Dustin Thomas
家庭旅遊
2024年4月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and place to stay. We loved it.
Dustin Thomas
於 2024 年 4 月住了 8 晚
2/10 很糟糕
Kaitlyn Mae
情侶出遊
2024年4月17日
*BED BUGS* in room 1335 at Royal Solaris Cancun! I stayed at the Royal Solaris from April 6-14, 2024. For the first couple days my partner and I did not notice too many bites, but towards the end of our trip I was getting more and more. I thought it may just be something in the sand at the beach or mosquitoes, but after we got home I inspected our bites more closely and was horrified to discover that these were bed bug bites. I have bites on my feet, ankles, legs, chest, hands, and lip! I am extremely uncomfortable. We will most likely need to throw out our luggage and we are currently trying to salvage our clothes by washing/drying them at the highest temperature.
I reached out to the hotel to make them aware of the situation. It took them over 24hrs to respond. They do not believe that they have bed bugs, which is why I am forced to leave this review. In their email back, they said they had fumigated the room, which I highly doubt within this timeline. I am disappointed in the way this situation has been handled as my partner and I spend a decent amount of money at this resort and I feel that an apology and compensation should be provided. This does not appear to be the hotels current plan.
I do feel bad for posting this, as the staff there were overall good friendly people and I don't want this to reflect poorly on them. The resort was nice and the food was okay but current and future guests need to be warned about this situation as it is a health issue.
Kaitlyn Mae
於 2024 年 4 月住了 8 晚
6/10 一般般
Michelle
情侶出遊
2024年4月17日
喜歡:員工素質
Kudos to the hard working staff! They are respectful and helpful and so kind. The property has changed quite a bit in 7 years. A bit run down.
The front desk people speak little to no English so it was difficult at times to get the point across.
Overall, the food service, pool workers, bar workers and room cleaners were the most helpful.
The food got to be very mundane after 7 days. But the fresh fruit was great.