Management is poor, There was also fresh menstrual blood on the mattress. And lots of cockroaches. I Have taken pictures and archived them. All in all, dirty and dishonest.
WILSON
於 2023 年 4 月住了 1 晚
8/10 不錯哦
Darinel,Monrovia
情侶出遊
2025 年 7 月 28 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Poor customer service and they need to hire more people around the kitchen an restaurants they lost the orders for dinner and my wife doesn’t even got her diner
Darinel
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Montasser
2025 年 7 月 28 日
喜歡:員工素質
Very nice
Montasser
於 2025 年 7 月住了 4 晚
10/10 有夠讚
norma elizabeth
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great
norma elizabeth
於 2025 年 7 月住了 3 晚
6/10 一般般
Cynthia
家庭旅遊
2025 年 7 月 24 日
喜歡:整潔度和員工素質
不喜歡:設施服務
Everything was great. The back of the hotel was beautiful. The only thing I didn’t like was the entrance the rooms still need a little bit of updating like painting the bathroom that was in my room was really foggy. There was no air ventilation other than that, everything was really good. The staff was amazing when it came to the food. The food was okay I expected more of a Mexican traditional food. There were no seafood options. I ordered a burger and I wanted jalapeños. The lady told me jalapeños were not available with hamburgers orders only for nachos 😏😏😔. Even though I was unhappy with my burger, she was an amazing waitress. Her named was Sara I gave her a compliment on a little star. She had her face and she told me how to do it even though it had nothing to do with the food order. All around the hotel was good. The only thing I didn’t like about it was ordering drinks at the bar the one in the lobby area The first time I went Sunday 7/20/2025 everything was good but the night after that07/21/2025 , the person that was in charge of the bartenders was a little bit rude, and told me that certain drinks wren’t cover by my bracelet He made me feel like I couldn’t pay for my own drink, which was stupid. Don’t remember his name but he was a total d. Any who the next morning before we left in the morning staff was amazing. 07/23 the manager in charge in the morning told us to come back and was glad we came to visit. I believe his name was Francisco..
Cynthia
於 2025 年 7 月住了 3 晚
6/10 一般般
Yareneys
家庭旅遊
2025 年 7 月 23 日
Horrible food.
Yareneys
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Alan Eduardo Luna
家庭旅遊, 親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質和設施服務
Las instalaciones un poco viejas
Alan Eduardo Luna
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Mariela
親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo excelente
Mariela
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Miguel Angel
親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La atención del personal de el área de las albercas es excelente
Miguel Angel
於 2025 年 7 月住了 21 晚
8/10 不錯哦
Adele
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The only issue I had was with the wifi. There was barely any service.
Adele
於 2025 年 7 月住了 4 晚
4/10 不太好
Andréa Guerra
家庭旅遊
2025 年 7 月 22 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Waiting line to eat very disorganized and disappointing. I’ve stayed in one of the pool rooms and paid more for it..outsiders were entering the “private” pool all the time and seating in people’s balcony as it was theirs making it very unsafe to leave personal belongs in it or even the balcony door open. When talking to the hotel staff they don’t care at all. Very few of them are friendly and polite. Kuddos to Jesus, Diego, Axel and Sophia.
Andréa Guerra
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Mireya,chicago
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Reserve solo por una noche para mirar el hotel y woooooow quede enamoradisima regresamos en febrero primero dios paro una estancia de 4 dias
Mireya
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Miriam
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place with friendly and helpful staff
Miriam
於 2025 年 7 月住了 3 晚
2/10 很糟糕
MAYREN,Miami
家庭旅遊
2025 年 7 月 21 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The photos were deceiving , our fort room had a strong humidity smell , the room has nothing to do with the photos in Expedia , food very limited and without taste, the bathroom was dirty look. We requested to change room with a better smell, still nothing to do with the amenities in the photos , the tub water faucet was broken and was put back backside lol and the piece to allow the water to come out by the shower was broken jjj we had to use big plastic glass to shower. Not too many options of food, and drinks. The Italian restaurant that is only with reservation do not go.
The only with worthy was Josue (Haitian) in the activities reservation department , very friendly and helpful !!!
MAYREN
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Isidro,Fresno
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Foods & drinks facilities, the pool, bars were great. Things we didn't like Pillows cleanses, beach was not clean & accessible, water was running to the hallway from the bathroom, one of the cabinets drawer was not opening, the closet doors were not closing properly, all this items we discovered at the time we took the room.
Isidro
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Martin
情侶出遊
2025 年 7 月 21 日
喜歡:整潔度
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Martin
於 2025 年 7 月住了 3 晚
6/10 一般般
Mohammed Nait Taleb
情侶出遊
2025 年 7 月 19 日
喜歡:員工素質
The room we stayed in was on the street side and a bit noisy which made it hard to sleep and relax fully. The Wifi was terrible in 5th floor and its ok in some areas, However, the staff were very friendly and polite.
Mohammed Nait Taleb
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Ana Marina
2025 年 7 月 19 日
喜歡:整潔度、員工素質和住宿環境和硬體
Un hotel muy seguro, bonito y todo cercano, me encantaron los restaurantes, el buffet muy rico, el personal siempre fue muy atento con uno, sin duda alguna lo volvería a elegir otra vez en mis próximas vacaciones.
Ana Marina
於 2025 年 7 月住了 4 晚
8/10 不錯哦
MARIA
家庭旅遊
2025 年 7 月 18 日
喜歡:員工素質和設施服務
Friendly service
MARIA
於 2025 年 7 月住了 4 晚
4/10 不太好
Ramon
情侶出遊
2025 年 7 月 17 日
不喜歡:設施服務和住宿環境和硬體
Receptionist seemed to be annoyed every time we needed something, she also did not mention most of the things that were included in our “all inclusive” it wasn’t until the very last day we finally got told by another guest there about the different things included in our “all inclusive”. Rooms are extremely outdated no working outlets rusty light fixtures broken tv broken outlets in the bathroom that seemed somewhat dangerous, the bathtub was full of grime around drain and shower head looked like it had not been changed out since they opened. The staff is 80% extremely friendly just a few people who seemed annoyed when asking for help. I had been coming to this property for close to ten years, last time being a few years back, the quality has dropped tremendously and unfortunately we will never be back here.
Ramon
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Leslie
情侶出遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
This hotel was amazing on my God. So clean and cool not to mention the food. I don’t usually have appetite to eat trust me I ate so much here. The food was so good.
Leslie
於 2025 年 6 月住了 5 晚
6/10 一般般
Liliana
家庭旅遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
Facilities were good, food at buffet was not good
Liliana
於 2025 年 6 月住了 4 晚
8/10 不錯哦
LUIS BERNARDO
親子旅遊
2025 年 7 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
Muy bonita playa y el hotel bonito, muy familiar y chico. Me encantaron los snacks
LUIS BERNARDO
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Martha
親子旅遊
2025 年 7 月 3 日
不喜歡:整潔度、員工素質和設施服務
Our entire room had MOLD; walls, ceiling, the bathroom sink. Room service was very bad never did they ever answer a call. The hotel says is has free wifi, but they don't mention it's only in the lobby. Definitely not coming back here. Never did I see someone cleaning the pool, the pool had foamy vomit looking floating around. Not to mention there was a pad with blood under the stair bridge of the pool. Saw it the first day I arrived and it was still there by when I checked out. Very disappointed.