"We were so happy that the hotel offered us a free ride to the train station early in the morning after we have checked out. This one step forward makes a difference. Appreciated!"
"The platform of Hotels.com should reconsider the evaluation of the hotel. The evaluation score from platform is 4 stars, but it’s totally wrong. My evaluation is hardware 2 stars, software no star, the service of staff is terrible, so that I would rather lose the deposit money of one night I ran away from the hotel. At night the hotel is like a ghost house, terrible!"
