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南卡爾加里萬豪長住飯店的評分

3 out of 5
南卡爾加里萬豪長住飯店
3710 Market Street SE, Calgary, AB

評論

9.0

太棒了

10 分，有夠讚；258 則評論中有 172 則" "
8 分，不錯哦；258 則評論中有 57 則" "
6 分，一般般；258 則評論中有 18 則" "
4 分，不太好；258 則評論中有 8 則" "
2 分，很糟糕；258 則評論中有 3 則" "

9.4/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Sandra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly and helpful staff
於 2024 年 5 月住了 1 晚
Melissa 於 2024年5月23日回覆
Dear Sandra, Thank you for sharing your experience. We are looking forward for your next visit.

10/10 有夠讚

Graham

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding hotel!!!!!
於 2024 年 5 月住了 1 晚
Melissa 於 2024年5月15日回覆
Dear Graham, Thank you so much for sharing your feedback. We are looking forward for your next stay.

10/10 有夠讚

Mindy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Diana Duarte 於 2024年5月10日回覆
Thank you.

10/10 有夠讚

Ariana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was comfortable, room was spacious and well equipped. Front desk staff were excellent - informative and friendly!
於 2024 年 4 月住了 4 晚
Melissa 於 2024年4月17日回覆
Dear Ariana, Thank you so much for sharing your experience. We are looking forward for your next visit.

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月9日回覆
Dear Andrew, Thank you for taking the time out of your day to share with us your great feedback! We hope to serve you again in the future!

6/10 一般般

Linda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
staff was very friendly
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月31日回覆
Dear Linda, Thank you for sharing your feedback. Should there be anything we can do to make things right for you, please do not hesitate to reach us. We are looking forward for your next visit. Yours in hospitality, Melissa

4/10 不太好

Jacqueline

家庭旅遊
不喜歡：員工素質
The housekeeping staff was not able to articulate desire to help. He was rude and even asked us to clean and empty the trash cans. We stayed for 5 days and did not receive the service we expected from Marriott. Upon cleaning our 2 bedroom suite, housekeeping staff left the kitchen area dirty. When I asked the front desk about the standards of cleaning rooms, we were told to write down what we want cleaned for the staff to do. I am very disappointed at this hotel. Room and gym were good but our experience was unfortunately ruined by staff. The assistant manager was kind and made us feel heard. I appreciated the extra time he spent listening to us.
於 2024 年 3 月住了 5 晚
Melissa 於 2024年3月27日回覆
Dear Jacqueline, First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away.

4/10 不太好

Winifred

情侶出遊
喜歡：整潔度、員工素質和設施服務
It’s a nice facility. Hot tub is great. The waterslide is loud so that detracts from being able to fully relax in the hot tub. However, the thermostat is frustrating. They’re also using the motion sensor system so at night because there is no movement, the heat turns off and you wake up freezing. We had crappy sleeps both times we’ve stayed there. Unfortunately we forgot about the thermostat issue when we booked the second time (this time). The blackout curtains don’t close properly and it’s is a very brightly lit area, so this also made sleeping well difficult. We were involuntarily signed up for their Marriott Bonavoy membership. This feels like a bit of a violation. I realize there are benefits to it, but I didn’t ask for this and it shouldn’t have been done. I found out by getting an email with my new account information. Parking…. What a joke. You pay a fair amount of money to stay at this place, yet you still have to pay for parking. It’s not much money, but that’s the point, it’s not much money so they shouldn’t charge you extra. It should be included when you’re spending almost $200, and sometimes more, per night to stay there. Other places that are still clean etc and less expensive include parking. It just makes it feel like a cash grab, and that feels gross. The heat and curtains issues are enough for us to not stay there ever again. We will get a better sleep, with comfortable enough amennities at another place on Glenmore that we’ve stayed at before.
於 2024 年 2 月住了 3 晚
DD 於 2024年2月22日回覆
Dear Winifred,Thank you for sharing your honest feedback.We are truly sorry to hear one of our team members did not get your consent before signing you up for the Marriott Bonvoy Loyalty Program. This experience you described is not consistent with the transparent and fair practice we aim to deliver, we understand how frustrating it must be for you. We want to assure you that we are internally investigating this concern, once we have all the details, we will take swift action to make sure this was a one-time occurrence. Your experience matters to us, and we appreciate your understanding as we work to resolve and isolate this issue. We apologize for the hot tub dissatisfaction and any inconvenience caused by our parking fees, while the parking fee is not uncommon among hotels, we work to keep them among the lowest for heated and monitored facilities. This minimal fee equally assists in offsetting the growing cost of maintaining the parking facility. Once again, we are very sorry for not meeting your expectations and really hope you give us the opportunity to serve you again.

10/10 有夠讚

Joost

喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
John 於 2024年1月25日回覆
Dear Joost,Thank you very much for taking the time to share with us your wonderful feedback! Serving you was such a pleasure and we look forward to see you again on your next visit on this part of town.Yours in hospitality,John Jao - Rooms Operations Supervisor

10/10 有夠讚

Jams

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had an enjoyable time
於 2023 年 12 月住了 7 晚
John 於 2024年1月6日回覆
Dear Jams,Thank you very much for taking the time out of your day to share with us your wonderful review! I will share this to our team and I am certain that everyone will be eager to hear this!We look forward to serve you again!Yours truly,John Jao - Rooms Operations Supervisor

6/10 一般般

Shane

Very uncomfortable pillows. Very hard. Used a couch cushion in the middle of the night. Yikes. Didn’t think I’d need to bring a pillow with me to a Marriot Hotel.
於 2023 年 12 月住了 1 晚
John 於 2024年1月6日回覆
Dear Shane,Thank you for sharing with us your honest review and we are so sorry to hear about the experience that you had about our pillows. I will make sure this gets addressed right away to our senior leadership team in order for this not to happen again to any of our guests in the future. Should there be anything else I can do to make things right for you, please do not hesitate to contact me directly and we hope you will give us another opportunity to serve you again.Yours in hospitality,John Jao - Rooms Operations Supervisor

10/10 有夠讚

Jaime

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚
John 於 2023年12月28日回覆
Dear Jamie,Thank you for giving us the opportunity to serve you and it was such an honor to see your review!We look forward to see you soon on your next visit!Yours truly,John Jao - Rooms Operation Supervisor

8/10 不錯哦

robert

寵物同遊, 商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Ray 於 2023年12月11日回覆
Thank you for the good rating. We hope to see you again!Best regards,Guest Service Associate

8/10 不錯哦

Maria-Teresa

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Nice place to stay with family. The pool and hot were excellent .
於 2023 年 11 月住了 3 晚
John 於 2023年12月7日回覆
Dear Maria-Teresa,Thank you for taking the time out of your day to share with us your wonderful review and for also giving us the opportunity to serve you!Yours truly,John Jao - Guest Service Supervisor

6/10 一般般

Lucille

情侶出遊
喜歡：設施服務和住宿環境和硬體
Couldn't believe there was no place to unpack your clothing. No drawers, and a very, very small closet. Which was unconvenient behind the door. Also, the carpet needed replacing it was vary worn
於 2023 年 10 月住了 15 晚
Melissa 於 2023年11月7日回覆
Hello Lucille,I just want to sincerely apologize for the inconvenienced you've experienced during your stay. I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view. Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day.Yours truly, Melissa

8/10 不錯哦

Wes

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not to happy about having to pay for parking. Should be in hotel description and orice
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月7日回覆
Dear Wes, Your feedback is essential in helping us understand the concerns of our guests, and I appreciate you bringing this matter to our attention.Regarding the parking charge, I understand that this may have been unexpected. The fee for parking helps us offset the cost of maintenance for our parking area, ensuring that it remains safe and well-maintained for our guests' use. We hope to serve you again on your next visit on this part of town!Yours truly, Melissa

8/10 不錯哦

Stu

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Good location, clean rooms and friendly staff, but for such a new building I was pretty surprised there were issues. Paid extra for a king bedroom and kitchen suite, unfortunately the Main tv did not work, and the pull out bed was terribly uncomfortable, my daughter ended up folding it back into a couch and sleeping on that instead. Also theres lots of noise from the parking lot and adjacent building, loud music from a party echoed through our rooms until 1 am. We decided not to stay a second night.
於 2023 年 11 月住了 2 晚
Melissa 於 2023年11月8日回覆
Dear Stu, We are sincerely sorry to hear about the experience that you had in your stay with us. In regards to Tv and pull out bed we have shared it to assigned department to fixed the issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Should there be something else we can do to make things right for you, please do not hesitate to contact us right away. Yours sincerely and with hospitality,Melissa

10/10 有夠讚

Jill，Hanna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I traveled to Calgary with my elderly mother. Usually we get a hotel in two separate rooms this time we got the two bedroom two bathroom suite here. It's pretty much the same price as getting two separate hotel rooms but what a treat. It felt like coming home to your apartment and not in the hotel room. We each had our own bedroom and bathroom. We're able to get a good night's sleep, but we're able to spend the evening together. It has a fully equipped kitchen and I mean fully equipped. It actually has an oven which many of these in suite kitchens don't have. The supplies are top notch not cheap garbage. You could even bake if you wanted to. It was a real enjoyment and we will go again. We didn't have the included breakfast but it looked lovely. We were too busy in our day to take advantage of it, but we always grabbed a coffee to go.
於 2023 年 10 月住了 2 晚
John 於 2023年10月21日回覆
Dear Jill,I would like to thank you for sharing with us your wonderful and genuinely sincere review! Our team and I are very happy & excited to hear that you and your mother had a wonderful time! Our only goal here is to deliver the highest level of hospitality and we're very glad to hear this coming from a valued guest like you! We also want to thank you for allowing and giving us the opportunity to serve you and we look forward to see you again in the future!Yours in hospitality,John Jao- Guest Service Supervisor

8/10 不錯哦

Patrick，Kelowna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property with decent breakfast, quite clean, very close to loads of restaurants and shopping, comfortable two bedroom suites.
於 2023 年 10 月住了 6 晚
John 於 2023年10月11日回覆
Dear Patrick,Thank you so much for sharing with us your amazing review! We hope to serve you again in the future!Yours truly,John Jao - Guest Service Supervisor

8/10 不錯哦

Hythum

喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 3 晚
John 於 2023年10月12日回覆
Dear Hythum,Thank you for taking the time out of your day to share with us your honest review and also for giving us the opportunity to serve you. We hope to serve you again on your next visit on this part of town!Yours truly,John Jao- Guest Service Supervisor

10/10 有夠讚

Craig，Vernon

喜歡：員工素質和住宿環境和硬體
Safe, clean and close to amenities
於 2023 年 10 月住了 3 晚
John 於 2023年10月11日回覆
Dear Craig,Thank you so much for your honest and wonderful review! We hope to serve you again in the future!All the best,John Jao - Guest Service Supervisor

6/10 一般般

Brian

於 2023 年 9 月住了 1 晚
John 於 2023年10月25日回覆
Dear Brian,Thank you for taking the time out of your day to share with us your review! Should there be anything we can do to make things right for you, please do not hesitate to contact me directly. Yours truly,John Jao- Guest Service Supervisor

8/10 不錯哦

YONG SEOK

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 9 晚
John 於 2023年9月26日回覆
Dear Yong Seok,Thank you so much for sharing with us your wonderful feedback and also giving us the opportunity to serve you!We look forward to see you again!Yours truly,John Jao- Guest Service Supervisor

8/10 不錯哦

Rachelle

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Overall OK
The good: room size, pool and water slide, free breakfast on the residence side, super friendly service at the front desk and during breakfast, mountain views. Early check-in was available and 12pm checkout is nice. Well equipped kitchen, ice maker in the freezer. The bad: our room (216) was located right next to the gym meaning you can hear people dropping weights, which was so loud that it made us jump. Not good sound proofing - traffic was loud, waking us up often and the footsteps above us were like elephants, thankfully they were quiet come 11pm.The AC in the unit went on around 4am and it was SO loud. It sounded like an idled car and someone squirting a spray bottle every second. This lasted for about hour and I’m guessing this unit also cools the gym directly next door. The bed was comfortable, pillows were terrible. Pullout couch extremely stiff to sit, bed was springy, lumpy, and uncomfortable, even for a small child. Only one working elevator, not a big deal as the hotel wasn’t super busy, it’s just inconvenient. I would recommend asking south or east facing windows / room (unless traffic doesn’t bother you as the mountain view is nice), top floor, and not near any facilities, including the elevator.
於 2023 年 9 月住了 1 晚
John 於 2023年9月26日回覆
Dear Rachelle,First of all, I would like to say I'm very sorry to hear about the experience you had in our property. Thank you so much for your honest review and feedback. I would also like to thank you for bringing this to our attention right away and we will immediately take action by sharing this to our entire team in order for us to continue and enhance guest experience and satisfaction moving forward. Our goal here is to serve you the highest level of hospitality and we sincerely hope to gain your confidence back again despite this situation. Should there be something else we can do to make things right for you, please do not hesitate to contact me right away.Yours sincerely and with hospitality,John Jao- Guest Service Supervisor

2/10 很糟糕

Kade

於 2023 年 9 月住了 1 晚
John 於 2023年10月4日回覆
Dear Kade,We are sincerely sorry to hear about the experience that you had in your stay with us. Should there be anything we can do to address our team immediately, please do not hesitate to let me know right away. We hope to gain your confidence back once again and should there be anything else we can do to make things right for you, please contact me directly.Yours truly,John Jao- Guest Service Supervisor

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
The stay was mostly good. The shower drain smelled like mildew. We reported it and they came up and wiped out the drain but did nothing else and it still smelled. I reported it again when we checked out. We had to ask to have our room cleaned on the 4th day that we were there. It was supposed to be cleaned every other day. The people were excellent. Requests were handled promptly and courteously. Overall, the experience wasn't too bad aside from the smelly drain issue.
於 2023 年 8 月住了 7 晚
John 於 2023年9月9日回覆
Hello,Thank you so much for taking the time to share with us your honest and wonderful feedback especially on the drain situation. We've reported this right away to our maintenance and housekeeping team to make sure where the issue originated and to make sure that this will not happen again to any of our guests. We sincerely value your experience and we hope to gain your confidence back again in the future. Should there be anything else we can do to make things right for you, please do not hesitate to contact me directly.Yours truly,John- Guest Service Supervisor

10/10 有夠讚

Elpidio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place & excellent service. Clean rooms and well arranged amenities.
於 2023 年 9 月住了 1 晚
John 於 2023年9月5日回覆
Dear Elpidio,Thank you very much for allowing us to serve you and also for taking the time to share with us your great review!We wish you a pleasant week and looking forward to see you again!Yours in hospitality,John- Guest Service Supervisor

10/10 有夠讚

Diane

商務旅客, 家庭旅遊
喜歡：設施服務
I liked the friendly staff . Very gracious and positive in their attitude. Front desk very helpful !
於 2023 年 8 月住了 6 晚
John 於 2023年8月26日回覆
Dear Diane,Thank you for taking the time to share with us your wonderful review! Our front office team is very eager to hear your kind words and it's our pleasure to serve you!Yours in hospitality,John- Guest Service Supervisor

8/10 不錯哦

sonia mastro

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 5 晚
John 於 2023年8月25日回覆
Dear Sonia Mastro,Thank you for taking the time to share with us your honest review and for giving us the opportunity to serve you! We look forward to see you again on your next visit!Yours truly,John- Guest Service Supervisor

10/10 有夠讚

Dahlia

於 2023 年 8 月住了 6 晚
John 於 2023年9月12日回覆
Dear Dahlia,Thank you for taking the time to share with us your amazing review and for allowing us to serve you!We look forward to see you again!John- Guest Service Supervisor

10/10 有夠讚

Shauna

於 2023 年 8 月住了 1 晚
John 於 2023年8月22日回覆
Dear Shauna,Thank you very much for the amazing review! We're so happy to hear that you enjoyed your stay and experience! We also would like to thank you for giving us the opportunity to serve you!We look forward to see you again!Yours truly,John- Guest Service Supervisor

10/10 有夠讚

shirley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent overnydtat. Large clean right room. Friendly staff. Delicious real fast with lots of variety. Will return.
於 2023 年 8 月住了 1 晚
John 於 2023年8月22日回覆
Dear Shirley,It is truly an honor to serve you and we would like to thank you for the wonderful review! We look forward to serve you again!Yours in hospitality,John- Guest Service Supervisor

10/10 有夠讚

Chidimma

於 2023 年 8 月住了 1 晚
John 於 2023年9月12日回覆
Dear Chidimma,Thank you for taking the time to share your wonderful review! We look forward to serve you again!Yours truly,John - Guest Service Supervisor

10/10 有夠讚

HEATHER

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. My only request would be to have different luggage moving carts. They have ones like at the airport which are great but all our stuff didn’t fit on one and because we had small bags and stuff I had to make multiple trip from the vehicle carrying them as they would fall through the bottom of the cart.
於 2023 年 8 月住了 1 晚
John 於 2023年8月8日回覆
Dear Heather,Thank you so much for taking the time to share with us your honest review! We shall communicate this right away to our management team in order to have better accessibility with luggage carts to our guest. Despite this, we hope to serve you again in the future!Yours in hospitality,John- Guest Service Supervisor

10/10 有夠讚

Janice

喜歡：整潔度、員工素質和住宿環境和硬體
I loved the idea that they had a grassy area for the dogs that were staying there and that they had a place for smokers. I absolutely loved the easy parking. And, most of all, the staff were extremely friendly and helpful and the morning breakfast was excellent. I WILL be staying there again.
於 2023 年 7 月住了 7 晚
John 於 2023年8月4日回覆
Hello Janice,Thank you so much for taking the time of your day to share with us your wonderful review! We also would like to thank you for giving us the opportunity to serve you! We look forward to see you again!Yours in hospitality,John- Guest Service Supervisor

6/10 一般般

Luc

團體旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
La chambre que nous avons eu est pratiques pour les handicapés et les aides qui les accompagne, mais je m attendait a plus de luxe. De plus le spa et la piscine n était pas propre
於 2023 年 7 月住了 2 晚
John 於 2023年8月1日回覆
Hello Luc,Thank you so much for sharing with us your feedback. We're very sorry to hear about the experience you had about the room assignment and amenities. It is the only way we can improve moving forward. Despite the situation, we still hope to gain back your trust and confidence with us again. Should there be anything we can do to make things right for you, please do not hesitate to contact me directly.Yours in hospitality,John- Guest Service Supervisor

10/10 有夠讚

henderson

喜歡：整潔度、員工素質和住宿環境和硬體
The services
於 2023 年 7 月住了 4 晚
John 於 2023年7月26日回覆
Hello Henderson,Thank yo for sharing your wonderful feedback! We look forward to see you next time!John

10/10 有夠讚

Lotenna

喜歡：整潔度、員工素質和住宿環境和硬體
The hotel staff was friendly and accommodating, and the hotel was immaculate.
於 2023 年 6 月住了 3 晚
John 於 2023年6月28日回覆
Dear Lotenna,Thank you for sharing with us your wonderful review! We wish to serve you once again in the future! Yours truly,John

8/10 不錯哦

Annamarie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
John 於 2023年5月31日回覆
Hello Annamarie,Thank you for sharing with us your wonderful feedback! We look forward to see you again on your next stay!Yours truly,John

2/10 很糟糕

Derek

於 2023 年 5 月住了 1 晚
John 於 2023年5月31日回覆
Dear Derek,We're so sorry to hear about the experience you had in your stay. Should you have further feedbacks, please do not hesitate to let us know again. Despite this, we hope you'll give us another chance to serve you better.Yours sincerely,John

10/10 有夠讚

RICCARDO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Spacious room
Great and spacious room. Very convenient location
於 2023 年 4 月住了 2 晚
John 於 2023年4月11日回覆
Dear Riccardo,Thank You so much for taking the time to share with us your wonderful feedback and also for allowing us to serve you! We look forward to see you again on your next visit!Yours in hospitality,John

8/10 不錯哦

Carri-anne

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were excellent! Very friendly and helpful!
於 2023 年 3 月住了 6 晚
John 於 2023年4月5日回覆
Hello Carri-anne,Thank You for your amazing feedback and thank you for allowing us to serve you the highest level of hospitality! We look forward to see you again next time!Yours truly,John

10/10 有夠讚

Francis

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
John 於 2023年3月21日回覆
Hello Francis,Thank You for taking the time to share us your wonderful review!Yours in hospitality,John

10/10 有夠讚

Hannah J

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Have stayed here before and will stay here again. Staff are always wonderful and very accommodating. A wonderful home away from home
於 2023 年 2 月住了 1 晚
John 於 2023年3月3日回覆
Dear Hannah J,Thank You very much for your time to share with us your wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

4/10 不太好

Shane Nightingale, Nikki

家庭旅遊, 親子旅遊
不喜歡：整潔度
The carpet in our room was wet when we arrived. They told us it was from it being cleaned and that it will eventually dry. There was dark hair all over the bathroom door and in the bathtub when I went to give my daughter a bath. Our room ais right next to a very busy street and gets lots of traffic noise. When paying $300 a night, the room should be in a much better state. Our young child is finding it difficult to sleep with how the loud the noise is from the traffic.
於 2023 年 2 月住了 1 晚
John 於 2023年2月21日回覆
Hello Shane and Nikki Nightingale,I just want to sincerely apologize for the experience you had with us! I will certainly address this right away to our housekeeping team so that moving forward none of our guest will have the same issue. Despite the inconvenience you had, we still hope to gain your business back moving forward. Before booking, please inquire about our rooms facing the parking lot as all of our two bedrooms are facing the mountain/ street view.Thank You so much for your time to give us your feedback and I wish you and the family a wonderful day. Yours in hospitality,John

10/10 有夠讚

Matthew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room
於 2023 年 2 月住了 1 晚
john 於 2023年2月11日回覆
Hello Matthew,Thank You for taking the time to give us a wonderful review! We look forward to see you again on your next visit!Yours in hospitality,John

10/10 有夠讚

Sean

10/10 有夠讚

Patrick，Kelowna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable beds, well equipped facility, great location with lots of shopping and restaurants nearby. Very friendly and helpful staff.
John 於 2023年1月4日回覆
Dear Patrick,Thank You very much for your time to give us a wonderful review! We look forward to see you again next time!Yours in hospitality,John

10/10 有夠讚

Anthony

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s a nice hotel and the rooms gives us the space we need for my wife’s wheelchair.
於 2022 年 11 月住了 1 晚
John 於 2022年11月30日回覆
Hello Anthony, thank you for your time to give us a wonderful feedback! Yours in hospitality, John

10/10 有夠讚

Wojciech

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
All was great
於 2022 年 11 月住了 2 晚
John 於 2022年11月27日回覆
Hello Wojciech,Thank You for taking the time to give us a wonderful feedback! We look forward to see you again in the future!Yours truly, John