Extremely Disappointed – Not What You’d Expect from a Mercure Hotel
I’m honestly shocked at how poor our experience was at the Mercure Brighton. We checked in late on Thursday night around 9:45pm and were initially given a room that was absolutely not up to standard. The duvet had what looked like blood stains on it, the walls were crumbling and just lazily painted over, and the carpet was heavily stained throughout.
I went straight to the front desk to raise the issue, and while the staff did offer to move us to a “better room”, the new room was somehow worse. It had no window whatsoever, which meant it was boiling hot, with no air circulation at all. To make matters worse, we had pigeons cooing loudly throughout the night, making it near impossible to sleep.
Then, just to top it off, the fire alarm randomly went off at 1:52am, blared for a few loud rings, and then stopped abruptly with no explanation or follow-up. It felt completely disorganised and unsafe.
We paid £282 for a two-night stay, and frankly, it did not reflect the quality you’d expect for that price — especially from a hotel carrying the Mercure name. This wasn’t just a disappointing room — it was a disappointing experience from start to finish.
We left feeling frustrated, uncomfortable, and completely let down. We expected so much better. I honestly wouldn’t return, and it’s made me seriously question the standard of the Mercure brand as a whole