大廳

湯普列斯套房波士頓洛根機場/切爾西飯店的評分

3 out of 5

評論

8.8

有夠讚

10 分,有夠讚;1001 則評論中有 638 則" "
8 分,不錯哦;1001 則評論中有 222 則" "
6 分,一般般;1001 則評論中有 74 則" "
4 分,不太好;1001 則評論中有 34 則" "
2 分,很糟糕;1001 則評論中有 33 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

2/10 很糟糕

Jianyang,Irvine

商務旅客, 團體旅遊
喜歡:住宿環境和硬體
不喜歡:員工素質
非常糟糕!前台服务员都不会搞押金!一周时间还没退回!送机场司机也非常麻烦!不建议入住!!
於 2022 年 9 月住了 1 晚

10/10 有夠讚

PEIHUA

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適的飯店
飯店的shuttle bus 很方便,每30分鐘一班到機場和地鐵站,飯店旁邊也有公車站非常便利,可以搭銀線SL3到South Ststion,飯店房間非常舒適寬敞,下次如果有到波士頓,我一定會再住這間飯店。
於 2018 年 5 月住了 5 晚

10/10 有夠讚

NAGAKO

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a well facilitated hotel!
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Nagako, it's great to hear you had a fine stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's always our goal to provide a well-equipped environment for all our guests. We're glad it made your visit enjoyable. Thank you for your feedback and we look forward to welcoming you back soon!

10/10 有夠讚

Marthe

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Better than I expected. Very clean and convenient to city and airport!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年5月5日回覆
Marthe, thank you for sharing your positive experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We are thrilled to hear that our cleanliness and convenient location exceeded your expectations. We aim to create memorable stays for our valued guests. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great staff, nice property
於 2024 年 4 月住了 1 晚

10/10 有夠讚

kevin

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Across from train station
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月5日回覆
Kevin, it's fantastic to hear your appreciation of the convenient location of the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Being close to transport options like the train station is a feature many guests appreciate. We appreciate your positive acknowledgment and hope to welcome you back soon.

8/10 不錯哦

Ronnie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our room was clean. The staff was super helpful and friendly. The only issue we had was with noise. Apparently locals like to stay in that hotel and party till 4 AM on Saturday night.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月4日回覆
Ronnie, it's great to hear that you appreciated the cleanliness of your room and the friendliness of our team members at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We strive to provide a comfortable and welcoming environment for all of our guests. Your mention of noise disturbances is noteworthy, and we assure you that providing a quiet stay for all guests remains our priority. We hope to serve you again and promise to do our best to provide a more serene experience.

10/10 有夠讚

Curtis

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Curtis, thank you for your positive rating for TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We tremendously appreciate your choice to stay with us and we're glad to know that you enjoyed your experience. We look forward to welcoming you again in the future.

10/10 有夠讚

Anthony

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月9日回覆
Anthony, it's great to see such a positive rating and we're thrilled you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We hope to welcome you back soon for another fulfilling experience.

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy access exiting and traveling to the airport.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月20日回覆
Anthony, it's wonderful to hear you found the location of TownePlace Suites by Marriott Boston Logan Airport/Chelsea convenient for your travels. We're pleased that navigating to and from the airport was a breeze. We hope to welcome you back soon on your next visit!

10/10 有夠讚

Joseph

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, with gracious staff. Area is a bit sparse but the hotel offers transportation to offset.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Joseph, thank you for your fantastic review of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you appreciated our gracious team members and enjoyed our convenient transportation services. We look forward to welcoming you back soon for an even better experience.

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
Very confortable friendly service
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日回覆
Anthony, thank you for your favorable review. We're delighted your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was comfortable and you appreciated our welcoming team members. We're looking forward to welcoming you back.

10/10 有夠讚

Katelyn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome room size. Bathroom was a decent size. Amazing amenities.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月6日回覆
Katelyn, it's wonderful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're thrilled that the dimensions of our rooms and bathrooms were able to meet your expectations, and it's fantastic that our comprehensive amenities left a positive impression on you. We hope to have the pleasure of welcoming you back again.

10/10 有夠讚

Siolly

家庭旅遊
Todo perfecto
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年4月4日回覆
Sinceramente, estamos encantados de que haya encontrado que todo fue perfecto en TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Realmente apreciamos sus comentarios positivos y estamos ansiosos por recibirlo nuevamente pronto.

10/10 有夠讚

Paulo

喜歡:整潔度和住宿環境和硬體
Nice place
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日回覆
Paulo, it's delightful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're pleased that you found our property to be pleasant. We hope to have the opportunity to host you again in the future!

6/10 一般般

Megan

親子旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
We are really upset that the pool isn't in service. It's part of why we booked this hotel. If we would have known we would have booked another location. My 3 year old is very disappointed, as we booked this stay as part of his birthday weekend.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月27日回覆
Megan, it is unfortunate to hear about your recent experience. We acknowledge that the unavailability of the pool caused some inconvenience to your plans, especially for your young one’s birthday weekend. We want to clarify that we prioritize the safety of our guests, which sometimes result in temporary amenities closure. Nevertheless, we hope you found the remaining aspects of your stay enjoyable and your needs were met by our dedicated team members. We appreciate your understanding and look forward to the opportunity of hosting you again under better circumstances.

8/10 不錯哦

matthew

喜歡:整潔度、員工素質和住宿環境和硬體
Quite convenient traveling to and from Logan airport facilities.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月27日回覆
Matthew, thank you for providing feedback on your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to hear you found our location advantageous for your travels. We hope to welcome you again in the near future.

10/10 有夠讚

Rachel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super nice hotel with super friendly staff!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月16日回覆
Rachel, it's great to hear your positive comments on TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We strive to provide a welcoming experience and it sounds like our team members certainly added to the enjoyment of your stay. We hope to see you again soon for another successful visit.

10/10 有夠讚

Michael

情侶出遊
喜歡:設施服務和住宿環境和硬體
This is a great spot if you want to be close to BOS with an airport shuttle available. The room was awesome. Even came with a white noise machine, which was a huge plus for my wife and I. Staff were all great.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月13日回覆
Michael, thank you for choosing to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know you found our proximity to BOS convenient along with the availability of an airport shuttle. It's fantastic to hear the room met your expectations, and it's encouraging to see that you appreciated the white noise machine. We're thrilled that our team members could contribute positively to your stay. We look forward to welcoming you back in the future.

10/10 有夠讚

Richard

喜歡:整潔度
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月6日回覆
Thank you for the great rating, Richard!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 有夠讚

Edin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月6日回覆
Edin, thank you for your Expedia review. It's great to see you had an enjoyable stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We always strive to leave a superb impression and appreciate your endorsement. Don't hesitate to think of us next time your journey takes you to Boston!

10/10 有夠讚

viviane

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Great hotel for the price paid. Very clean and friendly staff.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月4日回覆
Viviane, we're thrilled to hear you found great value at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's wonderful knowing that our team's friendliness and our hotel's cleanliness met your expectations. We look forward to your next visit.

2/10 很糟糕

Holly

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very noisy all night into the day loud traffic, elevators were out of order, outlets in room did not work. Will never stay at this property again.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月3日回覆
Holly, we're sorry to hear that your recent stay didn't meet your expectations. We acknowledge the concerns you raised about the noise and the maintenance issues. Assuring a comfortable, quiet stay and functioning facilities are among our top priorities. We regret that you're considering not returning and we hope to have an opportunity to turn your experience around in the future. We are surely committed to improving.

6/10 一般般

J

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月28日回覆
We appreciate the feedback, J.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 有夠讚

Dean

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Located in an industrial area.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月27日回覆
Dean, thank you for your review. We're delighted that you chose to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Though our surroundings may be different, we strive for the comfort and satisfaction of our guests. We hope you found the convenience and amenities to your liking. We look forward to your return.

2/10 很糟糕

Dan

親子旅遊
不喜歡:員工素質和設施服務
Extremely poor communication the front desk worker had no empathy or solutions for misinformation given by other staff members.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Dan, we deeply regret that your experience fell short of your expectations. We're sorry to hear about the misunderstandings you encountered and that our team was not able to provide the assistance you needed. We assure you, it's in our best interest to offer all our guests a seamless and pleasant stay. Your feedback will be used to review and improve our communication and guest support processes.

2/10 很糟糕

Charles

家庭旅遊
喜歡:整潔度
不喜歡:員工素質和設施服務
This is an airport hotel and I couldn’t park during our stay. The said we needed to book park and fly option, not an option on Expedia when booking. Phone didn’t work in the room. No bedding for the pullout couch. Front desk said they’d bring bedding, never did. They barely spoke English.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日回覆
Charles, we regret to hear about the several challenges you encountered during your stay. Misunderstandings over parking arrangements are never pleasant and we apologize for any confusion. Additionally, it is disappointing to learn that the in-room amenities did not fully meet your expectations, and that there were language barriers with our team members. It's crucial to us that all guest requests are handled promptly, so we're sorry if this was not your experience. We appreciate you bringing these matters to our attention, as feedback like yours helps us improve. Thank you.

10/10 有夠讚

Kate

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月24日回覆
Kate, it's genuinely delightful to know that you had a top-notch stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We trust our tailored services and welcoming ambiance contributed to your high rating. Please consider coming back in the future as we'd love another opportunity to serve you.

10/10 有夠讚

Amanda

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Amanda, your stellar rating of the TownePlace Suites by Marriott Boston Logan Airport/Chelsea is genuinely appreciated. We're thrilled that you enjoyed your stay and hope to have the opportunity to serve you again soon!

6/10 一般般

Jennifer

The sofa bed when opening up had crumbs under the mattress. When I went into the closet to get the sheet and blanket there was hair on the blanket. We were also excited about using the indoor pool, but it was not heated. So it was unbearable.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月16日回覆
Jennifer, we regret to hear that certain aspects of your stay didn't meet your expectations. Your comments on the cleanliness and the temperature of the indoor pool are important to us, and we're dedicated to improving these aspects for a more comfortable and pleasant stay in the future. We appreciate your feedback and hope for another chance to serve you better.

10/10 有夠讚

Katherine,Indianapolis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月15日回覆
Katherine, it's wonderful to see your 5-star rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea! Your positive feedback warms our heart and encourages us to continue providing excellent service. We hope to host you again in the future and strive to live up to your high expectations once more.

10/10 有夠讚

Anne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Customer Service 於 2024年2月13日回覆
Thank you for the excellent rating, Anne!Our goal is to go above and beyond to ensure our guests have a memorable experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We look forward to hosting you again soon.

10/10 有夠讚

Lilian

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was very nice. Clean hotel,,friendly people!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月10日回覆
Lilian, it's a pleasure to hear that your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea met your expectations. Our colleagues work diligently to maintain cleanliness and provide a friendly atmosphere for our valued guests. We hope to see you again on your next visit and it's wonderful that you found everything to your liking. Thank you for the feedback!

10/10 有夠讚

Dawn,North Andover

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room was great however our room was directly facing the main street and it was constant tractor trailer noise!!! Literally believe if you book through Expedia you get this room!!!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月9日回覆
Dawn, we appreciate your glowing review on your stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you found the room satisfying. On another note, we understand that the street noise might've somewhat hindered your stay. Remember, every booking platform provides a range of rooms with different features, and it's never our intention to associate specific rooms with any of them. We value all our guests equally. If you decide to stay with us again, please feel free to request a quieter room and we'll do our utmost to accommodate you. Thanks for choosing us!

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff. Easy access to the hotel.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月2日回覆
Anthony, thank you for sharing your experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know that our team members were accommodating and that you found our location convenient. We appreciate your feedback, and hope to welcome you back soon.

10/10 有夠讚

J

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月31日回覆
J, thank you for your stellar rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's terrific to know you had a positive experience with us. We eagerly anticipate your next stay with us, promising to deliver the same excellent service.

8/10 不錯哦

Jessica

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
They didn’t have stairs to take instead of the elevator.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日回覆
Jessica, we're glad to hear that you appreciated your stay with us at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We value your review and understand your concern about the availability of an alternative to the elevator. Our hotel's design may not accommodate every preference, but we've taken note of this comment. We hope to welcome you back in the future, aiming to exceed your expectations. Thank you for choosing us.

10/10 有夠讚

Leona

喜歡:整潔度、員工素質和住宿環境和硬體
Front desk staff was very friendly and helpful. The shuttle took us right to the train station and both drivers we had were wonderful! Breakfast was good, room was clean.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月30日回覆
Leona, it truly warms our hearts to hear your positive experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's great to know our front desk colleagues were both welcoming and helpful and that you appreciated our convenient shuttle service. We're thrilled that our breakfast met your expectations and you found your room clean and comfortable. Looking forward to your next visit!

10/10 有夠讚

Christoforos

喜歡:整潔度、設施服務和住宿環境和硬體
Perfect
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日回覆
Christoforos, thank you for your concise review. We're thrilled to know your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea met your expectations perfectly. It would be our pleasure to host you again on your next visit.

10/10 有夠讚

Ankit

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日回覆
Thank you for the fantastic rating, Ankit!We strive to make all of our guests feel welcome and relaxed during their time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We can't wait to see you again soon.

10/10 有夠讚

Samuel,Yorktown heights

情侶出遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月29日回覆
Thank you for the wonderful rating, Samuel!It's fantastic you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 有夠讚

Antonette,Haverhill

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service!!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月29日回覆
Antonette, we're glad to hear your experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was enjoyable, particularly noting our top-tier customer service! We look forward to providing you with excellent service again in the future.

10/10 有夠讚

Kathleen

喜歡:整潔度、員工素質和住宿環境和硬體
Free Logan shuttle was huge plus. Hotel Nee and very clean. Staff super friendly and accommodating. We went to our room and door would not lock when we went to leave. Door was definitely broken and they put us in another room upon our request instead of waiting for repairs. Always check! Nice breakfast with variety.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月28日回覆
Kathleen, thank you for the lovely review. It's wonderful to hear that you found immense value in the complimentary Logan shuttle service offered at TownePlace Suites by Marriott Boston Logan Airport/Chelsea, and appreciated the cleanliness of our hotel. Our team members always strive to accommodate our guests promptly, and we're glad they were able to resolve your door issue swiftly by moving you to another room. It's great to know that you also enjoyed our varied breakfast offerings as well. We hope to have the pleasure of welcoming you back in the near future!

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly and caring
Impressed by the attention the staff paid us to be sure we were cared for. The crew worked as a team, including the friendly shuttle driver. Each room has a full kitchen with fullsize refrigerator and two-burner stove as well as a microwave, with more available at the front desk
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Cynthia, it's delightful to hear that you received the care and attention you deserved during your stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're glad our team, including our shuttle driver, left a lasting impression on you. It's also pleasing to know that our fully equipped in-room kitchen amenities lived up to your expectations. We hope to continue exceeding them on your future visits.

2/10 很糟糕

Patryk

情侶出遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Noisy. Staff doesn’t care if people are blasting music and are scared to confront them. Cars outside are also loud constant honking; don’t book if you intend to sleep.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月23日回覆
Patryk, it's regrettable to read that you had to deal with noise issues during your stay; a peaceful environment is certainly crucial for a good rest. While we don't typically encounter such problems, we're sorry this was not your experience. Rest assured our team members are trained to handle such situations with utmost importance, and we will make every effort to ensure that this scenario doesn't repeat in the future. We hope for the chance to better serve you next time.

10/10 有夠讚

Yuriy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月22日回覆
Thank you for the 10/10 rating, Yuriy!It's excellent you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 不錯哦

Sara

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very prompt and friendly shuttle pickup and desk service. But with heavy luggage I was directed to wrong room, where key didn't work, so I had to trudge back to front desk for correction. Unfortunate after long transatlantic flight and missed connection.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月21日回覆
Sara, thank you for staying at TownePlace Suites by Marriott Boston Logan Airport/Chelsea and for your feedback. We're delighted to learn that our shuttle and front desk service met your expectations. On the other hand, we appreciate your notes regarding your room allocation incident. We ensure that actions are in place to provide clearer direction and to prevent misunderstanding in the future. We understand the importance of a seamless check-in experience following a long journey. Looking forward to the prospect of welcoming you back.

8/10 不錯哦

Khalif

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月20日回覆
Thanks for the 8/10 rating, Khalif!We're thrilled you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

4/10 不太好

Andrew

於 2024 年 1 月住了 4 晚
Customer Service 於 2024年1月20日回覆
Andrew, we see that your stay didn't fully meet your expectations. Rest assured, your feedback is very important to us as we constantly aim to better our services and offerings. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 有夠讚

Jacqueline M.

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月17日回覆
Jacqueline, a heartfelt thank you for your perfect rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We're thrilled that you enjoyed your stay and look forward to welcoming you back for another satisfying experience.