Initially, we booked the Oceanview King Suit, and a week before we came we were offered an upgrade to the Gables Poolside King Suit, which we took; we were celebrating our honeymoon. When we arrived, we were given the ADA Suite that is positioned on the street, with a window that overlooks the handicap elevator. Apparently there was a water main break up at the Gables location, but still, this was poorly taken care of.
The employees have no idea what’s going on, and they also don’t really appear t care. We asked to speak with a manager right away because it’s unacceptable, especially with no notice or explanation as to why they resorted to give us an ADA room… the bed was at our ankles & we had to squat to look into the mirror and brush our teeth…. We didn’t get in touch with a manager until the next afternoon when she decided to come in (we were told by the staff she would be in at 9am, and we had to stand around waiting for her to be told she wouldn’t be in until later).
The manager, McKenna, gave us another room, and this one had broken AC unit. We downgraded our room & no discount?We also had a family enter our room one evening because they were given the keys..
The employees treat you as if you’re a bother, if you don’t wanna work and engage with good customer service, go home.
I have never written a review before, but this is warranted considering the experience we had. If we ever come back to BI, we definitely will not be staying with Block Island Beach House.
