They did not reserve a room for my family, the room they did give me was occupied upon opening the door, the new room they gave me had the TV ripped out, one functioning light, no toilet paper or towels, one small pillow on both beds, no top blanket on the beds, graffiti on the toilet and furniture. I was given a third room but the key did not work so the hotel gave me a $0 refund because they hadn't been paid by Expedia yet and I never received a refund anyway and had to take my family to the next most in expensive hotel in town which was better by far and actually had professional and kind staff as well as amenities.