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"We booked a tower room on 8th Floor with private hot spring in the room. The room size is like an apartment that has a living, western bedroom, kitchenette, tatami, bathroom and ocean view balcony. The bath area also has shower and open air hot spring tub that Springs from natural source. Tub is large enough for 4 persons and it offers a view of the ocean bay. Staff service are excellent courteous and very helpful and can speak English as well. Room is meticulously clean, spotless, thoughfully and artfully designed. We selected breakfast and kaiseki dinner. Breakfast are delicious buffet style with western and Japanese dishes. Kaiseki meals are such an experience. The presentation of each dish is so pretty. We found sashimi fish dish on certain selections like sea bream, horse mackerel fish very tough and chewy although we are sashimi lovers and quite familiar in this end. We wish there were more varieties of other seafood like crab or scallops or uni in the sashimi. The wagyu beef in the Shabu shabu and sukiyaki are excellent grade. It melts in your mouth. With a room in the tower booking, we were offerd lounge club access with beer wine beverages and appetizers in the afternoon and are night. Overall, the experience surpasses what we expected. It was a pleasant stay and we will surely come back."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."