本諾尼Spa 飯店，旅行前必看！

「The view 」

「This place is owned and maintained by a lovely couple. Both are very polite and courteous, so willing to assist and guide. The grounds contain walking garden area, and a stunning swimming pool」

「The staff was excellent and the airport shuttle service was excellent」

「Room were in a good condition except for when it rained the bathroom was flooded with water abit . Gate assistance for opening and closing was a challenge as land and mobile numbers remained unanswered as well as gate intercom . Maybe they should alert guests when functions are being held as the one night we were unable to sleep due to noise levels :-( .... Over rall the room was clean , beds lovely size and jacuzzi a nice feature , breakfast was absolutely brilliant - good service. 」

「was disappointed that we booked a non-smoking room and received a smoking one - struggled to sleep as the smell was lingering . apart from this it was a fine stay.」

「Very clean room and amenities. Hosts are very accommodating. 」

「I would NEVER ever commend this property because they Do Not honor the contract. When I arrived, I was told my room was already rented to someone else. I waited two hours for them to clean a room for me. The room was dank and cold. It was clean, but nothing to write home about. The staff did not honor the contract because I was supposed to have breakfast included. However, on the first day they told me they had run out of ingredients, the second day they told me I had to pay for it. I told them...

「Hier ist ein klar formulierter Beschwerdebrief, basierend auf deinen Angaben. Du kannst ihn direkt so verwenden oder noch anpassen: --- Betreff: Beschwerde über unzumutbare Situation bei Hotelankunft/ Reiseplan nr.: 73318063596286 Sehr geehrte Damen und Herren, hiermit möchte ich meine Beschwerde über die äußerst unzufriedenstellende Situation bei unserer Ankunft in Ihrem Hotel vorbringen. Wir sind sehr spät in der Nacht angekommen und waren nach einem langen Reisetag – wir waren bereits...