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北京諾富特三元酒店的評分

4 out of 5
北京諾富特三元酒店
曙光西里 A5 號 18 座, 朝陽區, 北京市, 北京市

評論

7.4

不錯哦

10 分，有夠讚；731 則評論中有 140 則" "
8 分，不錯哦；731 則評論中有 352 則" "
6 分，一般般；731 則評論中有 162 則" "
4 分，不太好；731 則評論中有 46 則" "
2 分，很糟糕；731 則評論中有 31 則" "

7.6/10

整潔度

7.2/10

員工素質

7.6/10

設施服務

7.2/10

住宿環境和硬體

評論

8/10 不錯哦

PUI LING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location
Very convenient location, the hotel is just next to the airport express / subway. It cost RMB25 and 20 minutes to/from the airport to the hotel. A shopping mall is just next to the hotel. There are a lot of restaurants but most of them were full and also many people were waiting for tables outside of the restaurants. Remember to reserve a table in advance if you don't want to wait for a long time. This hotel impressed me as there were some complimentary drinks in the fridge and the check out time was at 2pm. The room was hot but there was no cool from the air conditioner. The staff said the hotel only provides heat in winter. He asked me to open a window but it was very noisy as my room was next to the main street. Everybody has a different sense of hot or cold. It was ridiculous that the guest couldn't adjust the temperature in their room to feel comfortable.
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度和設施服務
於 2019 年 12 月住了 3 晚
Catherine 於 2019年12月20日回覆
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 不錯哦

Yee Ling

團體旅遊
喜歡：整潔度和客房舒適度
不喜歡：員工素質
於 2019 年 12 月住了 3 晚
Catherine LI 於 2019年12月19日回覆
Dear Yee Ling, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 不錯哦

Ka Wan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
Catherine 於 2019年12月4日回覆
Dear Ka Wan， We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和員工素質
於 2019 年 11 月住了 1 晚
Catherine 於 2019年12月3日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Value for money.
Convenient location, comfortable environment, good housekeeping.
於 2019 年 10 月住了 4 晚
Catherine 於 2019年11月4日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 4 晚
Catherine 於 2019年10月21日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

FAI

喜歡：員工素質和住宿環境和硬體
於 2019 年 9 月住了 1 晚
Catherine 於 2019年9月23日回覆
Dear FAI, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 有夠讚

WAI LUNG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
一向品牌的質素，很好！
位置很方便，唯獨附近沒有夜市或接近旅遊區，就在三環上，地鐵站就在門外，來回機場很好。而且有升降機，方便運送行李。你知道在北京很多地鐵站都沒有升降機到地面的。整體很好！
於 2019 年 9 月住了 1 晚
Catherine 於 2019年10月2日回覆
尊敬的 WAI LUNG， 感谢惠赐有关下榻 Novotel Beijing Sanyuan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

6/10 一般般

ka man

於 2019 年 9 月住了 3 晚
Catherine 於 2019年9月16日回覆
Dear Ka Man, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 有夠讚

YAHUI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚
Catherine 於 2019年8月28日回覆
Dear YAHUI, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 不太好

TAO-PEN

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
千萬不要住,如果你注重睡眠品質!
ACCOR集團下的旅館經常是我出差時的首選,但是Novotel北京三元橋是我強烈不建議的旅館.員工服務很好房間大小適中跟清潔度不錯,但是住宿最重要的是要讓人睡得舒服.這家旅館的床硬地跟木板差不多,兩個晚上的睡眠是斷續的不舒服的,一晚起來肩膀腰部疼痛不已.從前IBIS北京三元橋因為床太硬住過一次之後被我列為黑名單,這次我要將Novotel北京三元橋列為我個人的黑名單,如果你是注重睡眠品質的人千萬不要選折這家旅館,在這附近有許多更好的選擇.或是七天與如家可以提供更優良的休息與睡眠品質!
於 2019 年 8 月住了 2 晚
Catherine 於 2019年9月4日回覆
尊敬的TAO-PEN， 十分感謝您花時間告訴我們有關您在 Novotel Beijing Sanyuan 的體驗。很遺憾未能達到您的期望，請允許我向您表達我最誠摯的歉意。 在 Novotel，我們孜孜以求，不斷改進，希望能向每一位客戶提供高水準的體驗，因此您的反應，對於我們十分重要。 非常感謝您向我們告知您的困擾，希望在不久的將來有機會為您奉上更好的服務。 謹啟

6/10 一般般

真實旅客

不喜歡：整潔度
於 2019 年 8 月住了 3 晚
Catherine 於 2019年8月13日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

Meng-Hsun

喜歡：整潔度、員工素質和住宿環境和硬體
交通方便，飯店設施舊，服務待改善
往來機場交通方便，沒有景觀，旁邊有鳳凰匯mall，但打烊後就不方便。飯店設施有點舊了，浴室浴缸排水慢，應該是年久堵塞了。客房服務也不好，例如請櫃檯送餐刀切蘋果，得直接拿去1樓餐廳給員工用菜刀切，切完還沒有盤子裝。
於 2019 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 4 晚
Catherine 於 2019年7月16日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

Wu

喜歡：員工素質和住宿環境和硬體
於 2019 年 6 月住了 2 晚
Catherine 於 2019年7月8日回覆
Dear Wu, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 很糟糕

旭

不喜歡：員工素質、住宿環境和硬體和客房舒適度
床边都是大镜子，让人怎么睡觉呢？还不提供免费早餐
於 2019 年 6 月住了 1 晚

8/10 不錯哦

Helene

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 6 月住了 2 晚
Catherine 於 2019年6月14日回覆
Dear Helene, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 一般般

lei lei

喜歡：整潔度、住宿環境和硬體和客房舒適度
還可以的4星酒店
感覺是一間冰冷的酒店 check in 前後都沒人幫忙拿行李，而且也沒告知早餐或其他設施的資料...健身室和泳池也沒有員工，房務部10點多就來敲門清潔，明明已掛了請勿打擾... 唯一好處就是近機場
於 2019 年 4 月住了 3 晚

6/10 一般般

真實旅客

商務旅客, 團體旅遊
床太硬，不舒服......
於 2019 年 4 月住了 2 晚
Catherine 於 2019年5月1日回覆
尊敬的客人：十分感谢您花时间告诉我们有关您在 Novotel Beijing Sanyuan 的体验。很遗憾我们的客用设施未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Novotel，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。我们正会采取适当的措施尽可能地去改善所存在的问题。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 不錯哦

CHIEN YUAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 6 晚
Catherine 於 2019年4月8日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 5 晚
Catherine 於 2019年4月1日回覆
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 一般般

真實旅客

不喜歡：員工素質
Checkin process is a no good, the front desk lady doesn't polite and un-details about the room, the breakfast or other services. She just rush to push me away. If it is the hotel location close to my customers and the trade show, it is not worth to stay here.
於 2019 年 3 月住了 2 晚
Catherine 於 2019年3月22日回覆
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
淋浴間下水不暢，洗澡時腳泡在髒水裡。
於 2019 年 3 月住了 2 晚
Catherine 於 2019年3月22日回覆
尊敬的客人， 十分感谢您花时间告诉我们有关您在 Novotel Beijing Sanyuan 的体验。很遗憾我们的客用设施未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Novotel，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚
Catherine 於 2019年1月3日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Breakfast shall improve and other everything is okay, and hotel location is really convenient.
於 2018 年 12 月住了 7 晚
Catherine 於 2018年12月18日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 一般般

Lik Hang Reno

頂多三星級的商務酒店，不值這個價錢
前台服務人員很好，但除此之外， 無論環境設施，房間大小，房間床褥清潔度，房間新舊，等等。十分滿分只可以是算5至6分
於 2018 年 11 月住了 1 晚
Catherine 於 2018年12月7日回覆
尊敬的Like Hang Reno, 十分感謝您花時間告訴我們有關您在 Novotel Beijing Sanyuan 的體驗。很遺憾未能達到您的期望，請允許我向您表達我最誠摯的歉意。 在 Novotel，我們孜孜以求，不斷改進，希望能向每一位客戶提供高水準的體驗，因此您的反應，對於我們十分重要。請放心，我們正採取適當的措施，來解決所存在的問題，並預防將來再次發生。 非常感謝您向我們告知您的困擾，希望在不久的將來有機會為您奉上更好的服務。 謹啟

8/10 不錯哦

Chui Fung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 2 晚
Catherine 於 2018年11月18日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

Eastin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Catherine 於 2018年11月4日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 有夠讚

YU-CHIEH

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 3 晚
Catherine 於 2018年10月15日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 7 晚
Catherine 於 2018年10月11日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Catherine 於 2018年9月26日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

Stephen，hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very convenient airport transportation.
Near the airport express and mtr, station just outside the hotel. Good services, home clean, good breakfast, a shopping mall just beside, there are restaurants, supermarket, shops...etc. Ideal for business travel.
於 2018 年 9 月住了 2 晚
Catherine 於 2018年9月25日回覆
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 一般般

真實旅客

喜歡：員工素質
靠近地鐵站的好飯店…
於 2018 年 9 月住了 4 晚
Catherine 於 2018年9月19日回覆
Dear Guest， We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 一般般

真實旅客

喜歡：員工素質和住宿環境和硬體
於 2018 年 9 月住了 4 晚
Catherine 於 2018年9月12日回覆
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
Catherine 於 2018年8月28日回覆
Dear Guest: We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Li

8/10 不錯哦

KA KEI，HONGKONG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
Catherine 於 2018年8月28日回覆
Dear Guest: We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Li

10/10 有夠讚

Su yun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
北京諾富特酒店
酒店交通方便，出门就有地铁站，房间衛生挺好，每天都收拾的干干凈凈，食物差少少，工作人员服務态度很好，我们住的很开心。
於 2018 年 8 月住了 3 晚
Catherine 於 2018年8月28日回覆
尊敬的客人 感谢惠赐有关下榻 Novotel Beijing Sanyuan 的宝贵意见。看到您对我们工作的好评，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Catherine LI

8/10 不錯哦

HOU IN

喜歡：員工素質
地理位置優越，房間舒適度一般。
於 2018 年 6 月住了 1 晚
Catherine 於 2018年8月30日回覆
尊敬的客人， 感谢惠赐有关下榻 Novotel Beijing Sanyuan 的宝贵意见。 很遗憾我们的客用设施未能达到您的期望，请允许我向您表达我最诚挚的歉意。 我已经将您的反馈传达给工程部进行检修。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 Catherine LI

8/10 不錯哦

Grace，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
方便，乾淨，性價比高。
今次係去加拿大路經北京，順道多留一天去長城行下，住三元橋由機場過來坐40 分鐘機鐵就到，次日去長城也方便，不用受北京塞車之苦。
於 2018 年 6 月住了 1 晚
Catherine 於 2018年8月30日回覆
尊敬的客人， 感谢惠赐有关下榻 Novotel Beijing Sanyuan 的宝贵意见。 很遗憾我们的客用设施未能达到您的期望，请允许我向您表达我最诚挚的歉意。 我已经将您的反馈传达给工程部进行检修。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 3 晚

10/10 有夠讚

PO YANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點非常方便，就在機捷站，附近有lawson ，整體不俗
於 2018 年 6 月住了 3 晚

6/10 一般般

真實旅客

無煙房但有煙味
Chwnk in 時等好久，無煙房進去有好重的煙味、位置很好就在地鐵口，附近有大型商場，逛街吃飯很方便
於 2018 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置極佳，隔音較差
位於三元橋地鐵出口旁，又鄰近鳳凰匯商場，地理位置極佳。但設備稍嫌老舊，隔音較差。適合商務出差。
於 2018 年 5 月住了 3 晚

10/10 有夠讚

Chin Yao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯，房間夠大，有浴缸可以泡澡，門口就是地鐵站，去機場很方便 服務人員態度友善，退房當天可以寄放行李～

10/10 有夠讚

Ming-Chu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

Good location
Good location as near the airport express and underground. Lots of good restaurants in a big mall nearby. Room rate increased by 40% compared with my last visit with the same room which is not value for money.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便
一出地鐵飯店就在眼前，回程去機場超級方便，附近也有公車站走路約5分鐘，住16樓很安靜，房間跟網站圖片差不多，就是浴室水龍頭開關有些鬆了，大堂略為簡陋，整體還不錯
於 2018 年 3 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體