Verified review
4/10 Poor
Ben
2019/10/17
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I've stayed at Mercure in many cities aroudn the world. One of the main reasons is that typically the staff could speak English well and also the rooms were clean and orderly. Unfortunately, in this case, the staff could not speak English, but even worse, the room was in bad condition.
I booked a deluxe suite, erroneously thinking that would be a good stay. Just for formatting, I'll list the issues I had:
1. The furniture was worn out,
2. the wall behind the door had a gaping hole since there was no door stopper on it,
3. the sink was clogged,
4. there was trash in the bathtub,
5. there were burn marks and unknown spots on the wall,
6. there were reddish-rubber-like blots almost like paint or blood in random corners of the bathroom,
7. the light instructions were all in Chinese so it took a while to get used to,
8. the non-carpeted area was dusty. I could only imagine what the carpeted part was like underneath.
Overall, I was very disappointed but was too tired from travels to lodge a proper complaint and sign my dissatisfaction with the staff. Rest assured I won't be coming back to this location again.
Even beyond the hotel condition, there were certain peculiar things I noticed which made me wonder what kind of patrons frequent this particular hotel. The hotel provided a day-rate by the hour for the room as well, which I haven't seen before when staying at Mercure in other cities around the world.
Stayed 1 night in Oct 2019