Quality isn’t what it used to be. Rooms were way too cold. Carpets were stained. Definitely needs an upgrade.
Liberty
於 2024 年 5 月住了 2 晚
6/10 一般般
kristine
商務旅客
2024年5月31日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
I love embassy suites
This one was old. A/C didn’t work in multiple rooms (we were there with a group).
Their breakfast was subpar—didn’t have the omlet station one day. Ran out of food both mornings with large delay in getting it refilled. Breakfast bar scarce compared to other embassy suites.
kristine
於 2024 年 5 月住了 2 晚
6/10 一般般
Bridget
情侶出遊
2024年5月26日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The staff at Saturday's breakfast was great. The ladies kept the areas clean.
The check-in staff was great!
Why must those staying at the hotel pay for parking! That made no sense.
The bathroom floor was always wet!! We had to keep towels on the floor to ensure no one would fall. The hotel engineer came to the room, but could locate no leakage anywhere. The floor was ALWAYS wet. I have never experienced this at a hotel before...no matter how hot it was. This is an accident waiting to happen!!
Bridget
於 2024 年 5 月住了 2 晚
4/10 不太好
Karen
家庭旅遊
2024年5月17日
不喜歡:整潔度、設施服務和住宿環境和硬體
The property is run down. We were checked in to a room that was filthy and was supposed to be off the market. Then checked into another room; the carpet was still dirty and the room had an order. We propped open the door with a chair for at least 30 minutes to air it out. The place needs to be remodeled. I will not be staying here again.
Karen
於 2024 年 5 月住了 1 晚
4/10 不太好
bonita
2024年5月17日
Upon arrival at 4:30pm we were immediately hit with extreme humidity. Elevator was creaky and jerking. Once we reached room 515 again immediate humidity. We dropped temperature to 60 degrees and left for dinner reservations. Arrived back to room around 7:30 and literally my makeup in bags was melting. We had a family function to attend around 9:30 but did request a transfer to another room by this time the poor employees had box fans at front desk. Was informed of maintenance issues but would move us once we returned from family event. Arrived back around 12:30 am and we were moved to room 627 which had functioning air. The employees were very respectful and accommodating considering what I’m sure were numerous complaints. I would suggest in future you will start working on remodeling. Location is excellent but in future might choose another hotel.
The Doubletree looked a little more updated.
Bonita Hodges
bonita
於 2024 年 5 月住了 2 晚
4/10 不太好
Ursula
2024年5月16日
不喜歡:整潔度、員工素質和住宿環境和硬體
Our room smelled mildew. The desk clerk who checked us in never even greeted me, looked up from her computer, nor showed any sign of friendliness. There were no cups for coffee in our room, and only two towels in the bathroom. Overall, a sad state of affairs for this hotel.
Ursula
於 2024 年 5 月住了 1 晚
10/10 有夠讚
John
2024年5月10日
John
於 2024 年 1 月住了 1 晚
6/10 一般般
Shelina
家庭旅遊
2024年5月10日
喜歡:員工素質
The staff was friendly and helpful. I did not like the lobby seating area because it was dirty with hair on the floor. Also, the room had a slight "old" smell. It was noisy due to alot of kids running around at night. They even knocked hard on our door and ran off. Need better supervision
Shelina
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Paul
家庭旅遊
2024年5月8日
不喜歡:員工素質
Due to horrific weather and flooding, we weren’t able to travel and had to turn around. I called and canceled our reservation, got charged anyway, and cannot get the hotel manager or general manager to return my calls. I have left 3 messages over 6 days and still no contact. I am a long-time Honors member and I think it may be time to become a Marriott guy. This is unacceptable
Paul
於 2024 年 5 月住了 1 晚
2/10 很糟糕
melissa
家庭旅遊
2024年5月6日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room restroom is old and dirty, housecleaning removed our towels and did not replace, we asked for replacement and none were available and offered us floor mats, I have left a message for the gm and it’s been 48 hours and no response.. will never stay here again. They need major improvements