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Hotel Elegant Lux

4.0 star property
Mountain retreat combines skiing adventures with rejuvenating spa treatments where families can play, relax, and enjoy outdoor activities together

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Hotel Elegant Lux welcomes families to its mountain setting with two restaurants offering continental breakfast and international cuisine, plus a poolside bar. The spa provides reflexology, Ayurvedic treatments, and sports massages, while children enjoy the garden playground.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio

Deluxe Studio | Individually furnished, desk, iron/ironing board, free WiFi

Deluxe Studio

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually furnished
Heating
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
LCD TV
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Individually furnished, desk, iron/ironing board, free WiFi

Deluxe Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Heating
Connecting rooms available
Free cribs/infant beds
  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

Deluxe Apartment, 2 Bedrooms, Balcony | Individually furnished, desk, iron/ironing board, free WiFi

Deluxe Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Heating
Connecting rooms available
Free cribs/infant beds
  • Mountain view
  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds, 1 Large Twin Bed and 1 Large Twin Sofa Bed
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About the neighborhood

Located in Bansko, Hotel Elegant Lux is in the mountains and in a national park. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and some of the area's activities can be experienced at Bansko Ski Resort and Bansko Gondola Lift. Traveling with kids? Consider SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with cross-country skiing, downhill skiing, and snowboarding, or check out other outdoor activities such as snowmobiling. Visit our Bansko travel guide
Map
3, Polezhan St, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    3 min walk - 0.3 km
  • SkiBansko by Traventuria
    7 min walk - 0.6 km
  • Vihren
    8 min walk - 0.7 km
  • Bansko Gondola Lift
    8 min walk - 0.7 km
  • Holy Trinity Church
    20 min walk - 1.7 km

Getting around

  • Sofia Airport (SOF)
    140 min drive

Restaurants

  • Chateau Antique
    4 min walk
  • Ginger
    4 min walk
  • The House
    3 min walk
  • Victoria
    5 min walk
  • Lobby Bar
    6 min walk

About this property

Hotel Elegant Lux

Upscale family-friendly hotel near Bansko Ski Resort
You can look forward to free continental breakfast, a poolside bar, and a terrace at Hotel Elegant Lux. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Treat yourself to a body treatment, a deep-tissue massage, or a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • A free casino shuttle, bike rentals, and express check-out
  • Express check-in, supervised childcare (surcharge), and a front-desk safe
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and separate sitting areas, in addition to perks like free WiFi and bathrobes.
Extra amenities include:
  • Free toiletries and hair dryers
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, kitchens, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave on request
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 100.00 per vehicle (one-way)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hotel Elegant Lux Bansko
Hotel Elegant Lux
Elegant Lux Bansko
Elegant Lux
Hotel Elegant Lux Hotel
Hotel Elegant Lux Bansko
Hotel Elegant Lux Hotel Bansko

Frequently asked questions

Does Hotel Elegant Lux have a pool?

Yes, this property has an indoor pool. Pool access is from 9 AM–9 PM.

Is Hotel Elegant Lux pet-friendly?

Yes, Hotel Elegant Lux allows dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Elegant Lux?

Check-in begins at 2:00 PM.

What time is check-out at Hotel Elegant Lux?

Check-out is at noon. Late check-out is available for EUR 50 (subject to availability).

Does Hotel Elegant Lux provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 100.00 per vehicle applies.

Where is Hotel Elegant Lux located?

Located near the slopes, this Bansko hotel is in the mountains and within a 10-minute walk of Bansko Ski Resort, Bansko Gondola Lift, and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes.

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Reviews

Hotel Elegant Lux Reviews

8.4

Very Good

8.0

Cleanliness

8.8

Location

9.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 19 out of 42 reviews
Rating 8 - Good. 16 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

Reviews

8/10 Good

Desrae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hjalmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day.
Stayed 7 nights in Mar 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place to stay. The rooms can be weird divided. The staff is very helpfull and service where they can. Breakfast is good but a weird setup, so when larger groups, more then 5 are at the buffet, its to crowded to take things
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year.
Stayed 5 nights in Jan 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, Comfortable, would consider a return visit

Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing everyone and hitting the inflatable ball as hard as they could. More the parents /other guests fault than Elegant Lux - just a note that its not adult only so this is always a possibility. Also the steam room switches off too quickly and they have to turn it on in the basement so I didn't want to go ask them this every 5 minutes once the room eventually got to a good temperature. The salt room needs better insulation, too many gaps prevented the temperature for getting above 70. The best was the sauna, which worked very well - great after a hard day on the slopes. My rob was also damaged but relatively minor problem with that. Overall quite happy with price and service. Again the staff always happy and always someone available when needed. Would stay here again if I return to Bansko. Additional plus was a beautiful cat that came to visit every day lol
Delicious breakfast, wide verity
Stayed 7 nights in Feb 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Amazing staff but shower cubicle let the place down by not draining properly and some sort of leak.
Stayed 7 nights in Jan 2024

10/10 Excellent

ziv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך.
Stayed 5 nights in Jan 2023

8/10 Good

Boyan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

It was quite nice

We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again!
Stayed 4 nights in Feb 2023

2/10 Terrible

Agron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agron

The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel
Stayed 3 nights in Dec 2022

6/10 Okay

Georgios

Disliked: Staff & service, property conditions & facilities, room comfort

It could have been better

The rooms were not heated and there was no hot water, we had to complain a few times to get them fixed. Sauna and hammam were off and we had to wait to get them on. The staff was helpful though and its location is good.
Stayed 4 nights in Dec 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and cheap

The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
Stayed 4 nights in Jan 2022

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, room comfort
Warm and frindely people, structure near the gondola and the main street
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap not cheerful

I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. friendly hotel. Close to the ski slopes and near the town.
Stayed 4 nights in Feb 2020

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bansko at its best!

We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
Stayed 2 nights in Dec 2019

6/10 Okay

Andrei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nice, but no more!

Very kind staff. Very cleen place. We booked H. B. The food was cold most of the time because there are not have any keepink warm appliace, but teasty. The maintanance of the room was not good. Light bulbs was not replaced and soap dispensers in bath rooms dosen't works. There is no vitrualy spa on the place.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Sehr nettes Personal. Abgenutzte, altmodische Einrichtung. Restaurant im Keller, ohne Tageslicht, das Essen schlecht. Kleiner, netter Spabereich.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
Stayed 5 nights in Feb 2019

10/10 Excellent

Tom Yaakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..very good service. מדהים עבור שומרי שבתות ומסורת
Stayed 8 nights in Feb 2019

8/10 Good

Per, Norrköping, Sweden.

Liked: Staff & service, room comfort

Great value for the money.

Nice hotel with friendly and helpful staff but breakfast and room cleaning needs improvement.
Stayed 6 nights in Feb 2019

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun vacation

We were few friends that came for a ski vacation. The hotel was perfect for us, the location, the room, it was comfort and clean and we had a great time
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service

OVERALL GOOD

PRETTY GOOD LOCATION NEAR THE CENTER. WALKING DISTANCE TO GONDOLA. FOOD VERY AVARAGE, NEED UPGRADE.
Stayed 3 nights in Dec 2018

8/10 Good

malcolm, Durham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't really fault it

Very very good hotel at the price point, can't fault it. Close to ski lift/ gondola station and a few minutes walk into town. Only negative was that the lighting in my bathroom was a little dim for my taste but then I find that of 99.9% of hotels I stay in. The staff were excellent and the inclusive breakfast just fine. Recommended.
Stayed 2 nights in Aug 2018

10/10 Excellent

Elaine, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. The friendly, helpful staff did everything to make our stay comfortable and I'd return in the future.
Stayed 7 nights in Jun 2018