Kempinski Hotel Grand Arena

Choose dates to view prices

Luxury
5.0 star property
9.4

Exceptional

Alpine sanctuary at the gondola

Ski directly from the property to Bansko's main gondola lift. Inside, the full-service spa offers rejuvenating hot stone massages and reflexology treatments after days on the slopes. Three restaurants serve excellent breakfast buffets, while two stylish bars provide perfect après-ski relaxation.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is NT$4,992
NT$5,531 total
includes taxes & fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

A hotel room with a large bed, a wooden bench, a dining table with fruit, and a vase of flowers.

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Mountain View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Superior Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with two beds, a sitting area, a lamp, and a view of mountains.

Standard Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Bansko, Kempinski Hotel Grand Arena is in the entertainment district and in the mountains. Velyanov’s House and House Museum of Neofit Rilski are local landmarks, and the area's natural beauty can be seen at Vihren and Banski Dren. Take in the nearby slopes with snowboarding and skiing lessons, or check out other outdoor activities such as snowshoeing and ice skating. Visit our Bansko travel guide
Map
Pirin Street 96, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    1 min walk - 0.0 km
  • Bansko Gondola Lift
    5 min walk - 0.5 km
  • Vihren
    7 min walk - 0.6 km
  • Museum of Otets Paisii Hilendarski
    15 min walk - 1.3 km
  • Holy Trinity Church
    2 min drive - 1.9 km

Getting around

  • Sofia Airport (SOF)
    145 min drive

Restaurants

  • STATION Bansko “Coffee & Snacks made with love”
    3 min walk
  • Space Zone
    4 min walk
  • Stone Flower Barbeque
    4 min walk
  • Ginger
    3 min walk
  • Casa Di Papi
    7 min walk

About this property

Kempinski Hotel Grand Arena

  • Luxury family-friendly hotel in a shopping district
  • Close to Bansko Ski Resort, Kempinski Hotel Grand Arena provides a free breakfast buffet, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and a ski shuttle. Treat yourself to a hot stone massage, a body treatment, or reflexology at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like hiking/biking and archery. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
  • You'll also find perks like:
    • A seasonal outdoor pool and an indoor pool, along with sun loungers and a lifeguard on site
    • Bike rentals, an outdoor tennis court, and valet parking (surcharge)
    • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a gift shop
    • Multilingual staff, an elevator, and barbecue grills
  • Room features
  • All 123 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Deep soaking tubs, free toiletries, and hair dryers
    • 27-inch LCD TVs with cable channels
    • Wardrobes/closets, balconies, and recycling

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Similar properties

A snow-covered building with a sign reading "FOUR POINTS".
Four Points by Sheraton Bansko
Bansko
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.2 out of 10, Wonderful, 31 reviews
The price is NT$3,007
NT$3,431 total
includes taxes & fees
Oct 28 - Oct 29
Four Points by Sheraton Bansko
Compare similar properties

Frequently asked questions

Does Kempinski Hotel Grand Arena have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Kempinski Hotel Grand Arena?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 2026/11/22 start from NT$4,992, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Grand Arena pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per pet, per night. A cleaning fee of EUR 25 also applies. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 10 per day. Valet parking is available for EUR 15 per day.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Grand Arena?

Check-out is at noon.

Does Kempinski Hotel Grand Arena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per person applies.

Where is Kempinski Hotel Grand Arena located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 5-minute walk of Bansko Ski Resort, Bansko Gondola Lift, and Baby Drag. Vihren and Pirin National Park Visitor Center are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Kempinski Hotel Grand Arena Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 255 out of 332 reviews
Rating 8 - Good. 55 out of 332 reviews
Rating 6 - Okay. 15 out of 332 reviews
Rating 4 - Poor. 3 out of 332 reviews
Rating 2 - Terrible. 4 out of 332 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and the facilities are amazing.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, excellent breakfast great location
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Friendly staff and incredible breakfast.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff.
Stayed 6 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location. I would definitely return again.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was nice
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 night vegan get away

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.
Stayed 5 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Good ski resort

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Stayed 6 nights in Feb 2025
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities

Rather disappointed

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Still the best hotel in Bansko

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would 100% stay again
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The property has an overall dated look. Old furniture and Animal heads on the walls. Breakfast and the service was great.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent classic hotel in great location . The hotel is older but maintained very well and the common areas - lobby , restaurants, and pools and spa are fantastic. I am Bulgarian and loved to see Philippine and Indonesian workers at the restaurants - very high level of customer service . That alone made made the trip at the hotel incredible. Highly recommend
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
very good hotel best service i will back again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, everything was perfect!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and a great location

It was a great vacation
Stayed 5 nights in Feb 2024