Ball Bay Beach Tours

The Reef Hotel is a three level building WITHOUT elevators so you have to carry your own luggage up the three flights of stairs. The WiFi connection in the room did not work. The staff said they could not fix it for the two days I stayed there. Inside the room there were small ants around the bathroom sink. The room was not cleaned and bed not made for the second day of my stay. The hotel staff was not helpful on any of my concerns.

Dont believe the pictures! First night there was a band in the park next door. Could barely hear the Tv. They put earplugs in the bathroom so it must happen often. The black grout in the bathroom matches the rest of the room. Problem is it is supposed to be white. Therefore the entire bathroom is filled with mold. The overhead fan is either on 1 or 3. The middle setting does not work. The rocks in the pool are black. Which is black algae. The rest of the pool is noticeably filled with green algae. One would think during the 5 days I stayed there I would see someone cleaning the pool. Nope. The most frustrating thing of all was the lack of internet. It is supposed to work but it doesn't. Trying to find directions or make future plans is nearly impossible. Do yourself a favor and spend 10 to 20 more per night and stay anywhere else. You will thank me later.

the rooms have space and a spacious balconies however the rooms are dated, walls are paper thin (despite being as far away from the elevator possible), and there is mold in the grout of the shower. The beds are firm and only sheets on the bed. We tried to slowly increase the air conditioning but it simply could not keep up and did not get below 22 C.