大廳

西奧古斯塔溫德姆貝蒙特飯店的評分

2.5 out of 5
西奧古斯塔溫德姆貝蒙特飯店
629 Nw Frontage Road, Augusta, GA

評論

6.8
10 分,有夠讚;634 則評論中有 208 則" "
8 分,不錯哦;634 則評論中有 133 則" "
6 分,一般般;634 則評論中有 83 則" "
4 分,不太好;634 則評論中有 73 則" "
2 分,很糟糕;634 則評論中有 137 則" "

6.6/10

整潔度

7.4/10

員工素質

6.6/10

設施服務

6.6/10

住宿環境和硬體

6.8/10

環保程度

評論

2/10 很糟糕

Dylan

Keep killing bugs .. wanted a refund
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Shirley

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

6/10 一般般

William

寵物同遊, 家庭旅遊
soap dispensers empty for 2 days
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月7日回覆
Dear guest,Thank you for your review. It was a pleasure having you as our guest recently; however, we apologize that your experience fell short of expectations. We'll be sure to share your feedback with housekeeping to ensure our high standards of hospitality are being met. Take care, and we hope you enjoyed your time in Augusta.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and vey accommodating. Would definitely stay there again. Close to the things you come to Augusta for.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日回覆
Dear guest,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our location worked well for your trip. If you're in the area again, please come back to see us at Baymont Inn & Suites Augusta West Hotel!

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great room and service
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日回覆
Dear guest,It was our pleasure to provide you with comfortable, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Baymont Inn & Suites Augusta West Hotel.

10/10 有夠讚

Kenneth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel I ever stayed at me and my gf really enjoyed it
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日回覆
Dear guest,It was a pleasure to host both of you at Baymont Inn & Suites Augusta West Hotel. Our team is thrilled you were impressed with your stay, and we're grateful for your positive feedback. Come back soon!

10/10 有夠讚

Chip

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay after we got to it from highway
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日回覆
Dear guest,Thank you for your recent visit. We're glad to know you enjoyed your time with us, and that we could provide you with the stay you expected and deserve. We appreciate your feedback and look forward to seeing you again soon.

8/10 不錯哦

Nadia,Hampton

商務旅客
喜歡:員工素質
Hallway smelled of cigarette smoke
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Guest,Thank you for being our guest and sharing your feedback. Please know we do all we can to ensure our smoke-free policies are adhered to, and we ask that our team be notified if any of our guests see that this is not the case. We hope you enjoyed your stay otherwise and look forward to welcoming you back and impressing you further.

8/10 不錯哦

Vern

商務旅客, 家庭旅遊
喜歡:員工素質和住宿環境和硬體
noise
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日回覆
Dear guest,Thank you for taking the time to review your recent stay with us. Although we're delighted that you enjoyed your experience overall, we apologize for any inconvenience you had regarding noise. Should you return to the area, we hope we have the opportunity to provide a much more pleasant stay for you.

8/10 不錯哦

thomas

喜歡:住宿環境和硬體
於 2024 年 4 月住了 3 晚

8/10 不錯哦

NICOLE

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel served our needs (safe, clean & friendly staff) for Masters weekend. Because of the demand on hotels for that event, prices were high but expected. The pool is on the highway side of the hotel (noisy from cars/trucks) which is too bad because if it was on the back side, it could’ve been more quiet & enjoyable but we didn’t come for the pool so all good… just a note of expectations for others.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月17日回覆
Dear guest,We were happy to provide you with clean, welcoming accommodations during masters weekend, and we're glad you enjoyed your visit overall. If you find yourself back in the area, please come see us again.

2/10 很糟糕

Liam

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Ronak

不喜歡:整潔度、員工素質和住宿環境和硬體
Did not like to stay here
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月14日回覆
Dear guest,Thank you for taking the time to leave us feedback. We sincerely apologize that you did not enjoy your stay with us and wish there was something we could do that would make it a better stay. That said, if you have specific feedback, we are open to constructive suggestions. It was a pleasure to host you, and we hope you had a safe trip home.

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is fantastic!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日回覆
Dear guest,It's wonderful to know that you had a great time with us overall, and we appreciate you highlighting our amazing team members. We hope you'll come back and join us again soon for another amazing visit.

10/10 有夠讚

Regina

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was super nice
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日回覆
Dear guest,Thank you for your glowing review of Baymont Inn & Suites Augusta West Hotel! We're delighted to hear our friendly team left a tremendous impression on you. It would be wonderful to welcome you back soon for another exceptional stay.

10/10 有夠讚

Loren

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly, the property felt safe. The rooms were clean and up to date. The shopping and dinning options are great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月9日回覆
Dear guest,Thank you for sharing your feedback with us! We're delighted you found our team friendly and felt secure during your stay. It's also wonderful that you appreciated our well-appointed rooms and the diverse shopping and dining options nearby. We can't wait to welcome you back to Baymont Inn & Suites Augusta West Hotel for another fantastic experience!

10/10 有夠讚

Echols

喜歡:整潔度、員工素質和設施服務
Good room
於 2024 年 1 月住了 1 晚
General Manager 於 2024年4月5日回覆
Dear guest,Thank you for taking the time to leave a review. We're glad to hear you were able to enjoy our comfortable, modern rooms, and hope you'll come visit us again soon.

8/10 不錯哦

yoniberto

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the employees doing good job
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月5日回覆
Dear guest,Thank you for choosing to stay with us at Baymont Inn & Suites Augusta West Hotel. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 一般般

Dylan

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
Everything was nice just had to kill 8 roaches in my 2 nights stay
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月5日回覆
Dear guest,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns about unwelcome visitors, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 不錯哦

Kesha

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Felipe

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Devan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Dear guest,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Should your travels bring you back to the area, we hope that you will choose Baymont Inn & Suites Augusta West Hotel for your stay again.

10/10 有夠讚

Whitley

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Donna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice room, very clean
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月19日回覆
Dear Guest,Thank you for your stellar review of your visit with us at Baymont Inn & Suites Augusta West Hotel. It is wonderful to know that you were impressed with our dedication to cleanliness. We look forward to welcoming you back for another exceptional stay!

2/10 很糟糕

hunter

情侶出遊
不喜歡:員工素質
Renovation causing issues
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月19日回覆
Dear guest,Thank you for sharing your thoughts. While we appreciated the opportunity to host you, it's unfortunate that your stay wasn't what you expected. Although we are undergoing an improvement project, please understand we do all we can to minimize any impact on our guests. Additionally, these details are published online, which you can review before making a reservation. We'll remain focused on providing quality stays to our visitors, and we wish you safe travels ahead.

2/10 很糟糕

Mabel

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
It wasn’t clean. And didn’t supply me with enough towels for 3 in a 2 beds queen bedroom.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月18日回覆
Dear guest,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the towels. This is certainly not the level of accommodation we aim to provide, and we'll look into your comments further. We hope your next trip goes more smoothly.

10/10 有夠讚

Rhonda

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant experience
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月13日回覆
Dear guest,Thank you so much for the feedback. We're so happy to know that you had a great experience with us overall. Please consider coming back to join us again soon.

2/10 很糟糕

Rubén

不喜歡:整潔度、員工素質和住宿環境和硬體

10/10 有夠讚

Kathleen

喜歡:整潔度、員工素質和住宿環境和硬體
it was a nice hotel easy access to the interstate and very pleasant
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月4日回覆
Dear guest,It was a pleasure hosting you at Baymont Inn & Suites Augusta West Hotel! We're glad our location was convenient for your trip and that your overall stay was pleasant. The next time you're in the area, please come see us again.

10/10 有夠讚

J Paul

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Molly

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Angela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean
General Manager 於 2024年2月28日回覆
Dear guest, Thank you so much for your review. We at Baymont Inn & Suites Augusta West Hotel pride ourselves on our cleanliness and pleasant atmosphere. We hope to be able to host you again sometime in the near future.

10/10 有夠讚

Alzavion

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Timothy

於 2024 年 2 月住了 1 晚

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

6/10 一般般

Becky

There was nothing unique about the property. The other Baymont had complimentary tea and coffee.in the bedrooms. This one did not. The prices, in the store, are too high!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月14日回覆
Dear guest,We're sorry to hear that you didn't have a good experience with us overall and that our value failed to resonate with you. All of your comments will be discussed internally. Please consider coming back to give us another chance in the future; we know that we can impress you.

10/10 有夠讚

Jacqueline A

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always rewarding love this place
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月12日回覆
Dear guest,We are thrilled to hear you had an exceptional visit! Thank you for staying with us at Baymont Inn & Suites Augusta West Hotel. We look forward to seeing you again soon!

4/10 不太好

Miquel

喜歡:住宿環境和硬體
於 2024 年 2 月住了 1 晚

4/10 不太好

DuWayne

商務旅客
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Waste of Money & Tome
Asked for a Handicap Room in reservation. Never got it. New Desk Clerk. Very slow. Didn’t seem fully trained. Got a 2nd floor room half the distance of the length of the Hotel floor away fro the elevator. Phone in room did not work. Room door did not close fully flush to the door casing. Breakfast area opened late due to the only key available being lost or misplaced. 10-20 guests waiting. Attendant was a new hire. Completely overwhelmed trying to get the breakfast area ready. No decaf coffee. No waffles, no pancakes. Wait was so long, I just went to Cracker Barrel in Augusta. Whoever the owner is, doesn’t care about the operations of the property that affects guests. Will never book with this Property again. DuWayne Anderson, CEO & Founder, The Conservative Corner National Republican Political Forum, St. Simons Island, GA National Network Headquarters
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月12日回覆
Dear DuWayne,It's regrettable to hear that you faced multiple challenges during your stay. What you describe is not the level of service we strive to provide. We appreciate your detailed feedback, which will help us to address these issues directly and prevent them from happening again. Thank you for bringing this to our attention, and we hope that you will find accommodations that better meet your needs in the future.

10/10 有夠讚

Rene

於 2024 年 2 月住了 4 晚

10/10 有夠讚

Mont

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 有夠讚

andrew

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The front desk was cheerful and great to work with. She made it feel warm. Felt very clean when i walked in.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月6日回覆
Dear guest,Thank you for your positive feedback. We're delighted to hear that our front desk team made you feel welcome and contributed to the warm atmosphere of our property. It's also great that the cleanliness of our facilities met your expectations right from the moment you walked in. We look forward to welcoming you back to Baymont Inn & Suites Augusta West Hotel for another great experience.

8/10 不錯哦

Phillip

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I did not like that. It was noisy in the middle of the night on the first floor.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月5日回覆
Dear guest, Thank you for being our guest and sharing your feedback. A good night's sleep is paramount to us, so we're sorry for any inconvenience you experience during your stay. For next time, please know that our team is always happy to assist to ensure you have a comfortable and relaxing stay. Your feedback is appreciated as we work to continually improve where needed. Take care, and we hope you'll consider staying with us again in the future.

10/10 有夠讚

JESSICA,LAS PIEDRAS

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente personal, son todos muy amables.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月2日回覆
Dear Guest,Thank you so much for choosing to stay with us at Baymont Inn & Suites Augusta West Hotel. Impressing every guest with our friendly service is always our top priority, so we're thrilled our friendly team was able to uphold this standard. It was a pleasure to host you, and we hope to welcome you back in the future.

2/10 很糟糕

Grant

商務旅客
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Bed bugs
First got checkin to a room when it was already occupied and saw a naked man. Then got put in a room without a working fridge or air conditioning. Then I got eaten alive by bedbugs
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月29日回覆
Dear guest,While we always appreciate hearing from our guests, we are sorry for the disappointing experience you had with us. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. A professional pest management company routinely services our property to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us directly at your earliest convenience so that we can connect with you and discuss your stay further.

10/10 有夠讚

Mel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Blayney

於 2024 年 1 月住了 1 晚

4/10 不太好

Yolanda

不喜歡:整潔度、員工素質和住宿環境和硬體
It was ok
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月15日回覆
Dear guest,Feedback from our guests is always appreciated as it helps us improve. If there are any specific concerns we can address, please let us know. We hope you'll consider staying with us again should you be back in the area.

6/10 一般般

Richardine

家庭旅遊
喜歡:員工素質
Although construction was going on one elevator didn't work properly.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月12日回覆
Dear guest,Thank you for your review. It was a pleasure having you join us recently, though we regret that you were not satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Your report will be shared internally, and any opportunity for improvement will be seized. Take care, and we wish you safe travels.

6/10 一般般

Helen P

家庭旅遊
不喜歡:住宿環境和硬體
You get what you pay for…
Adequate stay. Hotel is under renovations. Heavy chemical smell. Very limited breakfast, bland eggs and sliced hot dog or spongey “sausage” patties. The elevator on our side of hotel broke after the first night. The rest of our stay my mom, with limited mobility, had a difficult time getting to the car and back.
於 2024 年 1 月住了 3 晚
General Manager 於 2024年1月12日回覆
Dear guest,Thank you for taking the time to provide feedback on your stay. We apologize for any inconvenience caused by the ongoing renovations and the issues with the elevator. We also regret that our breakfast options did not meet your expectations. Your feedback is crucial in helping us improve our services and facilities. We are committed to making necessary changes to ensure a more comfortable and enjoyable experience for all our guests. We appreciate your comments and hope you have safe travels.