2/10 很糟糕
Kevin
商務旅客
2025 年 11 月 12 日
I will never stay here again.I stayed here for a week, and it was easily one of the worst hotel stays in my entire career as a travel and hotel-stay vlogger with over 6+ million supporters across platforms. From the start,The shower’s hot water didn’t work at all, no matter how far I turned the dial, it stayed cold. On top of that, the refrigerator in the room made a loud, obnoxious noise every 10 minutes, lasting nearly 7 minutes each time. I barely got any sleep the entire week because of it.When I reported these issues to customer service, they sent someone up,but instead of fixing anything, they made excuses. One staff member even claimed the hot water didn’t work because “customers mess with the power breaker and turn it off.” I was absolutely baffled by that remark. We checked the breaker & the hot water was on as I thought. Needless to say, nothing was fixed, and they never followed up. This was day two I might add, I had asked for either a repair of my issues or a room change. No one ever responded. No check-in, no update, no offer to move rooms,not an simple apology for no response,not even a small gesture like comping a night for the inconvenience.. Just complete silence. At that point, I realized something,No response is also a response. This company showed me exactly how they value their guests and that’s all I needed to see. Poor service, no accountability, and no care for guest comfort. Never again.
Kevin
於 2025 年 11 月住了 5 晚