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"This Hotel was booked for an overnight stay after the Peter Kay show which I bought for a Xmas present for my Wife, and I paid for the upgrade room which I was not sure about at all BUT we were really pleased with what we experienced. The show was amazing and there were NO problems from start, stay and finish. We would gladly stay there again."

"The staff work very hard to make you feel welcome. Super friendly and accommodating hotel. The room was clean and a good size. I would return to the portland hotel and recommend to colleagues and friends."

"Very well positioned hotel "

"Rooms were very smart and modern, the only downside was the mood lighting, at night the room was very dark"

"Hotel is lovely. Convenient location. Staff really helpful. We stayed on a Friday night and we were concerned it might be noisy bu we had no issues at all. Only surprise was the shower arrangement in our twin room… the shower is actually in the bedroom, with opaque screens, however theres no where inside the cubicle to put your towel or remove your clothes without getting them wet. No problem for couples, but any exoected twist when you’re away with friends! "

"Room very bijou shower needed attention on temp control if someone else used theirs in another room water stopped coming through your shower .Greeted by lovely young kind guy but younger female receptionists too busy on their mobiles didnt even say good morning to us when we did or eve or afternoon very rude both me & husband thought never had that before anywhere . "

"Fantastic central hotel to stay in when visiting Newcastle. Rooms are perfect and staff could not be more helpful. "

"Rooms are ok "

"I've ussd the hotel a few times for overnight stays before early flights.All good and staff are v friendly"