「We check-in at late night, there’s only one security guard seat on a chair and no one work on the front desk. The security guard had to wake up the receptionist. He was not welcome at all and carry a bad mood while he was helping us to check-in. We booked a king size bedroom online but the receptionist gave us a room with 2queens size bed without telling us the king size bedroom were full. When I call the front desk to switch the room, it was the security guard informed us this bad news without...
「I reserved 5 Rooms for 5 persons at 12/4-12/5 from “Hotels.com”, and I choose “Pay at property” , which means the receipt will provided by Mai Hana.
But Mai Hana reject my request and I don't know how to approch "Hotels.com", and call Mai Hana & writing still not receive Mai Hana's help. 」
"This is the most comfortable hotel I have ever stayed in. If I have another chance to go to Orlando, I will also choose this resort, and I will let my friends choose!"
"Booked 5 days in this hotel, look, 5 days, 5 days, no one from the cleaning staff came to clean my room, on the 4th day, I called the front desk and asked someone to come to my room, but sadly, the cleaner just brought new towels and took away the dirty trash, that's it, didn't take away the dirty towels, on the 5th day I didn't even have enough shower gel and shampoo, please don't book this hotel, please don't book this hotel, please don't book this hotel, go to Holliday inn"
"I reserved 5 Rooms for 5 persons at 12/4-12/5 from “Hotels.com”, and I choose “Pay at property” , which means the receipt will provided by Mai Hana.
But Mai Hana reject my request and I don't know how to approch "Hotels.com", and call Mai Hana & writing still not receive Mai Hana's help. "
