外觀

安納波利斯威斯汀飯店的評分

4 out of 5
安納波利斯威斯汀飯店
100 Westgate Cir, Annapolis, MD

評論

8.6

有夠讚

10 分,有夠讚;1000 則評論中有 556 則" "
8 分,不錯哦;1000 則評論中有 263 則" "
6 分,一般般;1000 則評論中有 97 則" "
4 分,不太好;1000 則評論中有 54 則" "
2 分,很糟糕;1000 則評論中有 30 則" "

9.2/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Marcine

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Tina

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
The property is okay. We found the beds to be extremely soft. The dining room in the lobby was not "welcoming" so we went elsewhere. We never received a receipt or text from the valet. The parking to be expensive. Also, the internet was not included in the cost of the room. I cannot remember the last time we paid for internet!
於 2024 年 4 月住了 1 晚
Property Management 於 2024年5月6日回覆
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property, Tina. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

6/10 一般般

Lola

親子旅遊
喜歡:整潔度
不喜歡:設施服務
Not family friendly. The hotel focuses on accommodating convention / events. No free accommodations. Need to pay for coffee, wi-fi, parking. Just not very welcoming if you are a family.
於 2024 年 4 月住了 4 晚
Property Management 於 2024年5月6日回覆
Thank you for taking the time to share your honest feedback, Lola. We’re so sorry to hear that your experience did not match your expectations. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We hope you will give us another opportunity to better serve you and your family in the future.

10/10 有夠讚

Jeff

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月22日回覆
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 有夠讚

Justin

喜歡:整潔度、員工素質和住宿環境和硬體
Great time.
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月22日回覆
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Heath

喜歡:整潔度、員工素質和住宿環境和硬體
Grea
於 2024 年 4 月住了 2 晚
Property Management 於 2024年4月22日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Daminique

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is very nice. Annapolis is very nice. Great restaurant options and very walkable. You just need to be aware of your surroundings at night, just like everywhere else now-a-days.
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月22日回覆
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful hotel and area
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月22日回覆
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 有夠讚

Elena

於 2024 年 4 月住了 1 晚
Property Management 於 2024年5月6日回覆
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Samuel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Property Management 於 2024年4月22日回覆
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 不太好

Elias

喜歡:整潔度
不喜歡:員工素質
Stayed for one evening housekeeping knocked on our door at 8am waking us. Vallet service was not operating correctly never received a voucher for my car and had issue getting car on checkout. Bathroom door and shower doors need to be renovated as they pose a danger to hands
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月4日回覆
Thank you for your review, Elias. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 不錯哦

Charles

於 2024 年 3 月住了 4 晚
Property Management 於 2024年4月22日回覆
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

6/10 一般般

JAMES

喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Room service menu was missing. Room service did not answer the phone. A message left with a room service order was never returned. Checked 20 minutes later only to find they never received the order. Wanted $10.95 for Wi-Fi service. Cheapest quality toilet paper that you will find except in an old gas station on a two lane abandoned highway. All in all, an extremely disappointing experience for a 12 hour stay in $180 room
於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月4日回覆
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 有夠讚

Tammy

Always a nice stay!
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月25日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 不錯哦

Jeanette

於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月22日回覆
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 有夠讚

Richela

於 2024 年 3 月住了 1 晚
Property Management 於 2024年4月22日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Teresa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月25日回覆
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 很糟糕

William

情侶出遊
不喜歡:員工素質和設施服務
Front staff very unaccommodating. Could not get early check in. Requested king room got handicap double room! I was told that because i ordered through Expedia they wouldn't guarantee my room…what? I just traveled Europe through Expedia and was Never treated this way. The bar tenders sucked! The food disgusting. worked for Westin Hotels for 15 years and this is not a Westin hotel. Marriott you should be ashamed to treat customers this way. If you don't like a 3rd party selling your rooms don’t let them do it. It should not be taken out on the customer.
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月25日回覆
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good place
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月25日回覆
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 一般般

Tina

不喜歡:員工素質
Modest
於 2024 年 3 月住了 2 晚
Property Management 於 2024年3月11日回覆
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

8/10 不錯哦

Tina

於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月25日回覆
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 有夠讚

NORMAN

家庭旅遊
Beautiful with nice dining nearby. Highly recommend Carpaccio’s Italian Kitchen and Wine Bar
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月11日回覆
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 有夠讚

Simone

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月21日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

gloria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月21日回覆
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 有夠讚

Lisa

於 2024 年 2 月住了 2 晚
Property Management 於 2024年3月25日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Kimberly,Berlin

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is an amazing location in Annapolis. Very clean and always good and friendly service! Pet fee is a little high but worth it. Bar in lobby is always fun and available for a beverage or snack! We used to live a block away and always stay here when we come in to town. Also has a nice gym, indoor pool and Jet spa!
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月29日回覆
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 一般般

Marinna

團體旅遊
喜歡:整潔度、員工素質和設施服務
The parking for this place is crazy valet is $35 daily or parking in the garage for less than 24 hours is $32. They charge $10-15 for WiFi. For it being such a big place I would’ve assumed that the pool was open later than 9 pm, I was wrong. The daily housekeeping was nice and the room was nice and updated. For the rate it is and the extra add ons once you get there, I dont know if it’s worth it.
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月17日回覆
Thank you for your review Marinna. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 有夠讚

Kenneth

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚
Hotel Management 於 2024年1月17日回覆
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 不錯哦

nandi

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
New Years
Unfortunately, the hotel entrance is not accessible for handicapped and or people that may need an automatic door opened. I arrived with a stroller, so it would have been nice to have a side button to open the doors. Hotel lobby had a Starbucks which is always a plus. Italian restaurant next door was amazing…so convenient. Beds were comfortable, and extremely quiet considering it was New Years Eve:) I would definitely stay again.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月9日回覆
Thank you for providing such wonderful feedback, Nandi! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 不錯哦

Kristen

喜歡:整潔度、員工素質和住宿環境和硬體
I like the proximity to the historic downtown, about a 20 minute walk. 1 block from Miss Shirley's if you're looking for a hearty breakfast.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年1月9日回覆
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 一般般

Jordan

情侶出遊, 家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Annapolis is a city seemingly frozen in time and that's what makes it so charming. However, for a hotel like a Westin, that's not a compliment. They wouldn't give me the reservation number to add my stay to my Marriott app saying I booked through a third party (Expedia). Also, because I didn't book directly they didn't give free WiFi despite me being a Platinum Bonvoy member. Also valet parking was $34 a night and very aggressive when I would drop my mom off at the door to go find free parking. There are some spots on the street in the same development as the hotel as in the rich neighborhood just on the other side of the cemetery. Your rental car will be the junkiest car along side BMWs/Mercedes so save your money, walk 6 minutes and don't give an extra dollars to Westin. Also, the room cleaning had to be request and was probably the laziest room cleaning I've ever experienced. The bed was only half made and my mom's door was not fully closed when the cleaner left. Thankfully nothing was stolen.
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年1月9日回覆
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us Jordan. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

4/10 不太好

Narcius

家庭旅遊
不喜歡:整潔度和員工素質
The gym floor was not clean. The hot tube also needed to be cleaned. There were not a lot of options for restaurant in walking distance. .I had a small charge on my account that wasn't mines. It was only $12.00 dollars, I was in a rush, so I didn't make a big deal about it, but it wasn't my charge.
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年1月9日回覆
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 有夠讚

Chris

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年2月5日回覆
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 有夠讚

Benjamin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
the parking lot is $35/day, that stinks ! there should be an option besides valet or municipal self parking. i'm sure the hotel managers feel the same way..
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年1月2日回覆
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 有夠讚

Ruth

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年1月2日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

robert

喜歡:整潔度、員工素質和住宿環境和硬體
Wonderful staff and dog friendly, with a walk area.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月2日回覆
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 有夠讚

Helen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月2日回覆
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 有夠讚

Sandra

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff, especially the frint desk, is wonderful and our room was very comfortable. Loved the rain shower too. Lacked the toiletries that i would expect it to have and it needs aome updating but otherwise is very nice.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月27日回覆
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 有夠讚

Marylou

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日回覆
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 一般般

kristen

於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日回覆
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 有夠讚

Jesutosin

喜歡:整潔度和員工素質
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月27日回覆
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 一般般

Greg

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Nice hotel, nice area of West Street near downtown Annapolis. Room was quiet, comfortable and had a very nice bed and shower. There was no fan in the bathroom, which is a big minus for me... Why would there not be a fan? One thing I'm absolutely sick of is arriving at hotels and being extorted by ridiculous parking fees. There is NO parking here and your options are too pay 30 dollars plus tips for valet or 40 for self park. Whatever bargain I got on the room is gone when you get hammered by parking fees. I will never stay here again. I would rather a nice, basic hotel nearby with free parking. It's just a place to sleep n shower and put your bags down in.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日回覆
Thank you for taking the time to review our hotel Greg. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 有夠讚

Diana

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay again
Excellent shuttle service avail. to downtown. Nice perk.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日回覆
Thank you for sharing your positive experience with us and with your fellow travelers Diana! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 不錯哦

Dixie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
於 2023 年 12 月住了 4 晚
Hotel Management 於 2023年12月18日回覆
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 不錯哦

Erik

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
Great facilities, the restaurant needs work
Hotel facilities were great. Excellent room, good gym. The only negative was the restaurant in the hotel next day. We tried to get lunch and it took nearly two hours to get salads. We would’ve left if we didn’t have a work function we had to get to. And when we got the food, it was clear it wasn’t fresh. I always expect a higher level from a Westin
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月18日回覆
Thank you for taking the time to share your feedback, Erik. We are disappointed to learn of the service issues you experienced in our restaurant and will certainly be sharing your comments with our team to improve. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 有夠讚

Lena

於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月18日回覆
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 有夠讚

Patricia

於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月18日回覆
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 很糟糕

Dana

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月30日回覆
Thank you for taking the time to rate our property, Dana. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.